Support escalation engineer Work, Jobs in Seer Green, Bkm (with Salaries)

Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Project Engineer 2026 (BMS experience necessary)
NRise Ltd —London
- £50,000 - £70,000 a year
- Full-time
- Up to 50% travel
- Travel
- In-person
Quick apply
Data Centre Support Engineer
ONNEC Group —Slough
- £34,000 - £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Tusker Desktop Support Engineer - Watford
Lloyds Banking Group —Croxley Green
- £35,340 - £41,943 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
Network Deployment Engineer
Abacode —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Support Engineer
Reset Health —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Infrastructure Support Engineer
Wavex Technology Ltd —London
- Up to £38,000 a year
- Full-time
- Hybrid work
- Azure
Quick apply
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Application Support Engineer, UK, OEX
Crypto.com —London
- Weekend availability
- Remote
- DevOps
- English
- Java
Quick apply
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
14d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply

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support escalation engineer jobs near seer green, bkm

Service Manager

SHJ Medical & Lab Gas Specialists
Chesham

Quick apply

Job details

Permanent | Full-time
£55,000 - £70,000 a year
14 days ago

Benefits

Health & wellbeing programme
Company car
Company pension
Private medical insurance
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
ERP systems
Quality management
ISO 9001
CMMS
Continuous improvement
Leadership
Communication skills

Full job description

Service Manager – Medical Gas Services

Location: UK (Hybrid / Office & Site Based)
Job Type: Full-time, Permanent

About SHJ Hospital Pipelines

SHJ Hospital Pipelines is a specialist provider of medical and laboratory gas pipeline installation, maintenance and servicing across the UK.

We are seeking a Service Manager to lead our Medical Gas Services team, ensuring safe, compliant and efficient service delivery while driving operational performance and customer satisfaction.

The Role

As Service Manager, you will be responsible for the safe, compliant and efficient delivery of our planned preventative maintenance and reactive medical gas service operations across the UK.

Leading a team of field service engineers and a dedicated office team, you will ensure work is delivered safely, on time and in accordance with customer requirements, industry standards and our Quality Management System. You will also oversee the effective use of our CMMS/ERP system (Protean), ensuring accurate service records, certification and asset management.

Key Responsibilities

Manage, support and coordinate a team of field service engineers.
Plan engineer workloads, service schedules and reactive call-outs to meet customer SLAs.
Ensure accurate use of Protean for job management, time recording, asset history, parts usage and certification.
Maintain complete, accurate and auditable service documentation.
Act as the primary escalation point for technical, operational and customer service issues.
Support engineer training, competency assessments and ongoing development.
Ensure all service activities comply with HTM guidance, quality standards, company procedures and health and safety requirements.
Monitor service performance, analyse operational data and implement continual improvement initiatives.
Manage corrective actions and support internal and external quality audits.

Skills & Experience

You will be an organised and proactive service leader with experience managing mobile engineering teams within a regulated or safety-critical industry.

You will have:

Proven experience managing a field service engineering team.
Excellent planning, scheduling and resource management skills.
Experience working within regulated environments, ideally healthcare or medical gas services.
Strong knowledge of CMMS/ERP systems and mobile service management technology.
A good understanding of quality management systems such as ISO 9001 and ISO 13485.
Excellent communication and customer relationship skills.
A continuous improvement mindset with strong attention to detail.
A full UK driving licence.

KPIs/Success Measures (ISO 9001 / 13485 aligned)

You will help the business achieve:

Over 95% of planned service visits completed on time.
Over 90% first-time correct job completion.
Accurate and complete service documentation and certification.
Zero critical audit related to service delivery or records.
Prompt resolution of corrective actions.
High levels of customer satisfaction with reduced repeat visits and service issues.

What We Offer

Competitive salary (dependent on experience)
Company vehicle or car allowance
Company pension
Ongoing training and professional development
Opportunities for career progression
Supportive and collaborative working environment
The opportunity to play a key role in supporting the UK's healthcare infrastructure

If you are an experienced Service Manager or looking to make a step up in the career ladder and looking to join a growing specialist engineering company where quality, safety and customer service are at the heart of everything we do, we would love to hear from you.

SHJ is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all backgrounds and experience.

Pay: £55,000.00-£70,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

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