Support analyst Work, Jobs in Selly Oak, Wmd (with Salaries)

Service Support Analyst
XC Trains Limited —Birmingham
- £32,000 - £35,000 a year
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
1d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
2d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Assistant FP&A Analyst
CitySprint —Birmingham
- £28,818 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Annual leave
Quick apply
10d
Data Analyst
Smart Parking —Birmingham
- £30,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
13d
Graduate Data Analyst
West Midlands Combined Authority —Birmingham
- £29,031 - £32,601 a year
- Part-time
- Hybrid work
- Analysis skills
- No degree
- AI
- Annual leave
- Employee discount
10d
Data Analyst
2 Sisters Food Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Data Analyst
Driver and Vehicle Standards Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- SQL
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
9h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Technical Data Analyst
Convergence Group —Solihull
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- Data analysis skills
- SQL
Quick apply
Service Desk Analyst
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- IT
- Free parking
- Annual leave
10d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
13d
Data and Insight Manager
Acorns Children's Hospice —Birmingham
- £46,350 a year
- Full-time
- Hybrid work
- Management
- SQL
- Data entry
- Annual leave
- Employee discount
13d
Student Records Analyst
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- IT
10d
Data Analyst
Balfour Beatty Vinci —Birmingham
- Full-time
- Communication skills
- Free parking
Business Analyst
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
- Free parking
- Annual leave

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Service Support Analyst

XC Trains Limited -
Birmingham

Quick apply

Job details

£32,000 - £35,000 a year
6 days ago

Qualifications

ITIL Certification
Microsoft Outlook
Incident management
Customer service
Windows
Analysis skills
Continuous improvement
ITIL
IT support
Organisational skills
IT
Problem management
Communication skills
A Level
Active Directory

Full job description

Service Support Analyst

Location: Birmingham (Primarily Office-Based with travel to our depots across the network as required)

Salary: £32-35K

Are you a proactive IT professional with a passion for delivering exceptional technical support and customer service? We're looking for a talented Service Support Analyst to join our team in Birmingham, providing expert support across a diverse range of systems, applications and technologies.

This is an exciting opportunity for an experienced IT support specialist who enjoys troubleshooting technical issues, working collaboratively with users and colleagues, and playing a key role in maintaining high-quality IT services.

About the Role

As a Service Support Analyst, you will be responsible for diagnosing, resolving and escalating IT incidents and service requests while ensuring excellent customer experiences. You'll work across a broad range of Microsoft technologies, providing technical expertise and support to colleagues and stakeholders.

Alongside technical troubleshooting, you'll contribute to IT administration, system documentation, user guides and knowledge base articles, helping to drive continuous improvement across IT services.

While the role is mainly office-based in Birmingham, occasional travel to meet colleagues, clients and suppliers, including overnight stays, may be required.

Key Responsibilities

Provide 2nd line technical support for IT systems, applications and users.
Diagnose, troubleshoot and resolve a wide variety of hardware, software and network-related issues.
Manage incidents, service requests and problems in line with agreed SLAs.
Communicate effectively with users, managing expectations and providing regular updates.
Support Microsoft operating systems and the Microsoft 365 environment.
Administer Active Directory users, groups and Exchange functions.
Troubleshoot Outlook within a networked environment, including permissions, calendar sharing and delegation.
Create and maintain technical documentation, user guides and knowledge base articles.
Work collaboratively with internal teams, suppliers and stakeholders to resolve complex technical issues.
Contribute to service improvement initiatives and IT best practices.

About You

We're looking for someone who combines strong technical expertise with a customer-focused approach.

Essential Skills & Experience

Minimum 2 years' experience in an IT Support or Service Desk environment.
Strong incident management experience, including stakeholder communication and expectation management.
Experience working to SLA targets for incidents, requests and problem management.
Knowledge of Active Directory and Exchange administration.
Strong experience supporting Windows operating systems and Microsoft 365 applications.
Experience troubleshooting Outlook in a business environment.
Excellent communication, organisational and customer service skills.
Strong analytical and problem-solving abilities.
Ability to prioritise workloads effectively in a fast-paced environment.
Practical understanding of IT Service Management frameworks such as ITIL.
Up-to-date knowledge of IT infrastructure, technologies and industry best practice.
Ability to quickly learn and retain new technical information.
Strong attention to detail and commitment to service excellence.
Comfortable working collaboratively within a team environment.

Desirable Skills & Experience

Experience identifying and mitigating business risks.
Experience within the transport or rail industry.

Qualifications

Essential

Good standard of education (A-Level equivalent or relevant industry experience).
ITIL Foundation certification.

Desirable

Degree-level education or equivalent professional experience.
Microsoft certifications such as AZ-900

Why Join Us?

Opportunity to work with a wide range of technologies and systems.
Supportive and collaborative team environment.
Professional development and career progression opportunities.
Chance to make a real impact through the delivery of high-quality IT services.

If you're an enthusiastic IT professional looking for your next challenge, we'd love to hear from you. Apply today and become part of a team committed to delivering outstanding technology support and service excellence.

Closing date: 24th July 2026

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support analyst jobs in selly oak, wmd

Service Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

App Support Analyst

Intelligence Analyst

Senior 1st Line Support Analyst

Assistant FP&A Analyst

Data Analyst

Graduate Data Analyst

Data Analyst

Data Analyst

IT Support Analyst

Intelligence Analyst

1st / 2nd Line IT Support Analyst

Technical Data Analyst

Service Desk Analyst

Business Analyst

Data and Insight Manager

Student Records Analyst

Data Analyst

Business Analyst

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