Retail customer service representative Work, Jobs in Sheepscar, Dur (with Salaries)

Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
14d
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Retail Customer Service Assistant - Temporary
BP Retail —Chester-le-Street
- Temporary
- Cleaning
- Café
2d
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
13h
Customer Service Representative
William Hill —Gateshead
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
10d
Customer Service Assistant
Wickes —Stockton-on-Tees
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
2h
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
23h
Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- £30,400 - £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Work from home
1d
Customer Support Administrator
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Typing
- Communication skills
One Stop - Customer Service Assistant
One Stop —Sunderland
- £12.81 an hour
- Full-time
20h
Customer Support & Administration Coordinator – Tendering (6 Month FTC)
Siemens —South Tyneside
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills

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Customer Service Advisor (Inbound)

PDSA -
Sunderland

Apply Now

Job details

Full-time
£24,528 - £25,264 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced paternity leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Personal upselling recommendations
Complaint handling
Data entry
Customer interaction
Communication skills

Full job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
Accurately recording customer information and processing payments and refunds.
Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

Excellent communication and listening skills, with confidence speaking on the telephone.
Experience working within a customer service or contact centre environment.
Strong computer skills with excellent attention to detail when recording customer information.
A positive, proactive approach and a genuine desire to provide exceptional customer service.
The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

Handling written customer enquiries via email.
Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays
Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity, paternity and adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.

If you have any questions about the role or recruitment process, please contact Maria Bloor at

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

Refine Your Search

retail customer service representative jobs in sheepscar, dur

Customer Service Advisor (Inbound)

Customer Service Advisor

Customer Service Advisor (Contact Centre)

Retail Customer Service Assistant - Temporary

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Assistant

Customer Service Advisor

Customer Experience Representative (Evenings and Weekends)

Senior Customer Service Advisor - Nights

Customer Service Team Leader

Customer Support Administrator

One Stop - Customer Service Assistant

Customer Support & Administration Coordinator – Tendering (6 Month FTC)

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