Case manager Work, Jobs in Sheffield, Eng (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Youth Justice Officer
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Weekend availability
- Hybrid work
- Childcare
- Working with children
- Organisational skills
13d
Change Manager
University of Sheffield —Sheffield
- £48,822 a year
- Full-time
- Hybrid work
- Project management
- University
- School
- Annual leave
- Employee discount
7d
Cluster People Officer
INOVA Multi-Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Human resources
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
5d
Reporting and Offender Manager
Home Office —Sheffield
- £32,110 - £33,073 a year
- Part-time
- Presentation skills
- Driving
- Communication skills
- Annual leave
7d
Immigration Coordinator
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Advocacy Manager
Rethink Mental Illness —Barnsley
- £37,406 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
6d
Team Leader
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Weekend availability
- Childcare
- Supervising experience
Lead Investigator
Social Work England —Sheffield
- £44,866 - £47,293 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Life insurance
4d
Independent Reviewing Officer/Conference Chair
Barnsley Metropolitan Borough Council —Barnsley
- £51,356 - £54,495 a year
- Full-time
- English
Student Experience Manager
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee discount
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Immigration Coordinator - Fixed Term Contract - 6 and 12 months
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
HMP Ranby - Facilitator Group Worker
Ministry of Justice —Retford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
Rapid Claims Handler
Homeprotect —Sheffield
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Triage Manager
Social Work England —Sheffield
- £55,242 - £57,644 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Operations Manager - Serious Injury
Minster Law —Wakefield
- £50,000 - £70,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist Primary Mental Health Worker
Sheffield Children's NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
- Care plans
- School
- Annual leave
12d
Communications Officer
Ashgate Hospice —Chesterfield
- £31,400 - £37,741 a year
- Part-time
- Hybrid work
- English
- SharePoint
- IT
- Free parking
- Employee assistance programme
16h
Wellbeing Key Worker
Employment —Sheffield
- Up to £30,000 a year
- Full-time
7d

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

case manager jobs in sheffield, eng

Senior Complaint Handler

Youth Justice Officer

Change Manager

Cluster People Officer

Reporting and Offender Manager

Immigration Coordinator

Advocacy Manager

Team Leader

Lead Investigator

Independent Reviewing Officer/Conference Chair

Student Experience Manager

Immigration Consultant

Immigration Coordinator - Fixed Term Contract - 6 and 12 months

HMP Ranby - Facilitator Group Worker

Rapid Claims Handler

Triage Manager

Operations Manager - Serious Injury

Specialist Primary Mental Health Worker

Communications Officer

Wellbeing Key Worker

I want to receive the latest job alerts for case manager in sheffield, eng

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