Complaints manager Work, Jobs in Sheffield, Eng (with Salaries)

Service Manager - Outpatients
Sheffield Children's NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
- Management
- No degree
- Organisational skills
- Annual leave
4d
Business Manager - Corporate Services, Yorkshire and the Humber Probation Service, Full Time, Various Locations
HM Prison & Probation Service —Barnsley
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
3d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Polygraph Examiner - East Midlands (Travel Across East and West Midlands Required)
HM Prison & Probation Service —Chesterfield
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
- Employee discount
7d
Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Area Communication/Stakeholder Manager
Ministry of Justice —Doncaster
- £50,001 - £63,139 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
2d
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Microsoft Office
- Leadership
Quick apply
7d
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Human resources
- Annual leave
23h
RISE Adviser - Yorkshire and Humber - Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
14d
Senior Vulnerability Manager
Home Office —Sheffield
- £53,850 - £56,850 a year
- Full-time
- English
- Presentation skills
- Annual leave
1d
Area Service Manager
Jungheinrich UK —Sheffield
- Management
- Customer service
- English
Quick apply
4d
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
7d
Triage Manager
Social Work England —Sheffield
- £55,242 - £57,644 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Probation Learning Manager - Yorkshire and the Humber Probation Service - Learning and Development - Various Locations - Part time
HM Prison & Probation Service —Barnsley
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Management
- Data analysis skills
- Presentation skills
- Annual leave
- Employee discount
8d
Postgraduate Research Support Lead
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- University
- No degree
- School
- Annual leave
- Employee discount
Regional Operations Manager
Aira —Sheffield
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
6d
Senior Probation Officer, Yorkshire and the Humber Probation Service, Wakefield, Full Time
HM Prison & Probation Service —Wakefield
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
13d
RISE Adviser - East Midlands- Early Years and Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
14d
Area Property Operations Manager
Ministry of Justice —Doncaster
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
8d

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Service Manager - Outpatients

Sheffield Children's NHS Foundation Trust -
Sheffield

Apply Now

Job details

Full-time
£49,387 - £56,515 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Management
Organisational skills
Leadership
Communication skills

Full job description

Secondment Cover 12-months fixed term

We are looking for a dynamic and experienced Service Manager to join our Outpatients Team. You will be working alongside the Head of Outpatients, with a key role in the operational management, planning, delivery and performance monitoring of outpatient services across the Trust.

The post holder will work closely with clinical, operational and administrative teams to ensure the delivery of safe, effective and patient-centred services. You will support the achievement of key performance standards, including patient access targets, waiting times and service efficiency, while contributing to service improvement initiatives and the development of outpatient pathways.

About You

You will have management experience within a complex organisation, ideally in a healthcare setting, alongside a first degree (or equivalent relevant qualification). You will possess a strong understanding of current NHS priorities, patient access and operational performance management, coupled with excellent leadership, communication and organisational skills.

The successful candidate will be proactive, highly motivated and able to build effective working relationships with a wide range of stakeholders to support the continued development of high-quality outpatient services.

Apply today!

Reporting to the Head of Outpatients, your responsibilities will include:

Operationally manage outpatient services, ensuring the delivery of safe, effective and patient-centred care.

Support the Head of Outpatients in the planning, delivery and day-to-day management of outpatient services and administrative teams.

Monitor and manage performance against national and local standards, including clinic utilisation, waiting times, and Was Not Brought (WNB) rates.

Work closely with clinical and operational teams to support effective capacity planning, service delivery and resource utilisation.

Lead and support service improvement initiatives to enhance patient experience, efficiency and quality of care.

Develop and maintain systems to monitor performance, identify areas for improvement and support informed decision-making.

Support the management of incidents, complaints and service concerns, ensuring lessons learned are embedded into practice.

Build effective working relationships with clinical, operational and corporate teams to support the delivery of Trust objectives.

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary this year, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 1171 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job – GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Apply Now

Refine Your Search

complaints manager jobs in sheffield, eng

Service Manager - Outpatients

Business Manager - Corporate Services, Yorkshire and the Humber Probation Service, Full Time, Various Locations

Triage Case Officer

Customer Service Team Leader

Polygraph Examiner - East Midlands (Travel Across East and West Midlands Required)

Client Support Coordinator

Area Communication/Stakeholder Manager

Accommodation Manager

HOFSC Offender Management Operational / Non Operational

RISE Adviser - Yorkshire and Humber - Primary adviser

Senior Vulnerability Manager

Area Service Manager

Communications and Engagement Manager

Triage Manager

Probation Learning Manager - Yorkshire and the Humber Probation Service - Learning and Development - Various Locations - Part time

Postgraduate Research Support Lead

Regional Operations Manager

Senior Probation Officer, Yorkshire and the Humber Probation Service, Wakefield, Full Time

RISE Adviser - East Midlands- Early Years and Primary adviser

Area Property Operations Manager

I want to receive the latest job alerts for complaints manager in sheffield, eng

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