Part time customer service advisor Work, Jobs in Sheffield, Eng (with Salaries)

Customer Service Advisor
NEXT —Doncaster
- £12.90 an hour
- Part-time
- Free parking
- Work from home
6d
Customer Service Representative
Cash Shop —Sheffield
- £26,450 a year
- 8 hour shift
- Sales
- Basic maths
- English
- Annual leave
- Employee discount
Quick apply
One Stop - Customer Service Assistant
One Stop —Sheffield
- £12.81 an hour
- Part-time
1d
Customer Service Representative
William Hill —Sheffield
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
10d
Customer Service Representative - Part Time
Biffa Waste Services —Barlborough
- £25,174 a year
- Part-time
- Free parking
Quick apply
Customer Team Member /Food to go Assistant
SPAR —Sheffield
- Up to £12.75 an hour
- Part-time
- Cash handling
- Employee discount
- Life insurance
3d
Leisure Senior Membership Advisor - New Opening
Village Hotel - Sheffield - Leisure —Sheffield
- £13.28 an hour
- Part-time
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Experience Representative - Part-time
CloudClevr —Wakefield
- Part-time
- Mentoring
- Organisational skills
Customer Service Representative
Premier E-Cigs Ltd —Mansfield
- £12.71 an hour
- Part-time
- Computer literacy
- Analysis skills
- Data entry
Quick apply
8d
Customer Support Co-ordinator
Public Sector Resourcing —Mansfield
- Part-time
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Computer literacy
- Data entry
- Typing
- Employee assistance programme
- Employee discount
Customer Services Advisor
Halfords —Sutton-In-Ashfield
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
2d
Customer Service Assistant
Shell /Spar (Racecourse Service Station ) —Doncaster
- From £13 an hour
- Part-time
- Customer service
- Organisational skills
- Cleaning
- Free parking
Quick apply
Customer Service Assistant
Racecourse Service Station —Doncaster
- From £13 an hour
- Part-time
- Customer service
- Organisational skills
- Cleaning
- Free parking
Quick apply
Customer Care Advisor (3 Days)
Mamas & Papas —Huddersfield
- Part-time
- Free parking
Quick apply
9d
Night Shift Customer Service Assistant
Ahisha Forecourts Ltd —Tibshelf
- £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
- Annual leave
Quick apply
10d
Customer Service Assistant Over 18
Tenpin —Castleford
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d

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Customer Service Advisor

NEXT -
Doncaster

Apply Now

Job details

Part-time
£12.90 an hour
6 days ago

Benefits

Free parking
Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction

Full job description

Salary

£12.90 per hour (plus £1 per hour weekend premium)*

*Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shift

4 on, 4 off 11am - 9pm on weekdays, and 9am - 7pm on weekends**.

**All shifts include flex up hours.

Start date:
Monday 5th October 2026

Location: Onsite, based at our contact centre - Doncaster, DN3 with the opportunity to apply to work from home, in line with our policy after a minimum of 6-9 months service (eligibility criteria applies).

Training:

Part 1: Monday 5th Oct - Friday 16th Oct 2026 (Mon - Fri 9am - 5pm)

Part 2: Monday 2nd Nov - Friday 6th Nov 2026 (Mon - Fri 9am - 5pm)

Coaching:

Part 1 : Monday 19th Oct - Friday 23rd Oct 2026 (Mon - Fri 9am - 5pm)

Part 2: Monday 9th Nov - Friday 20th Nov 2026 (Mon - Fri 9am - 5pm)

You must be able to commit to the full training and coaching period to be considered for the role.

**During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees!

The role

At NEXT, we believe in the power of a great conversation. We are looking for purposeful, positive individuals to join our team in Doncaster/Leicester and help us deliver a service that is both helpful and personable. Our Customer Service Advisors are the voice of NEXT. Whether you are handling a call, an email, or a live webchat, your goal is to take ownership of every query from start to finish. You will help our customers with a variety of needs, from tracking parcels to resolving billing queries, ensuring every person you speak with feels valued and heard.

What you'll take on

At NEXT, our Enquiries team is all about finding solutions and providing a helpful, human experience. In this role, you will:

Be the voice of NEXT:
Communicate directly with our customers through calls, emails, and live webchats to resolve their queries.

Take ownership:
Handle a variety of tasks from start to finish, including managing billing issues, tracking returns, and assisting with faulty goods.

Use your expertise:
Navigate our internal systems and digital tools to find the right information and provide accurate updates.

Deliver purposeful service:
Tailor every conversation to the individual customer, ensuring you provide the best possible options and a positive outcome.

Build your resilience:
Use a calm and professional approach to handle more complex or challenging conversations with confidence.

What you'll bring

We don't expect you to have previous call centre experience. We value the transferable skills you bring from retail, hospitality, or care. What matters most is your ability to communicate with clarity, stay resilient during challenging conversations, and move forward with a positive mindset.

To succeed in this role, you will need to approach every query with a positive mindset and the conviction to find the right solution, staying resilient and focused during busy periods. Working collaboratively is key, so you should enjoy sharing knowledge and supporting your colleagues to help the whole team succeed. As you will be using various digital platforms, feeling comfortable with technology is important to provide a seamless service. Ultimately, we are looking for people who take ownership of their work and believe in their ability to see every customer journey through to a successful end.

Our benefits

We believe that being part of NEXT should be rewarding in more than one way. When you join our Enquiries team, you can access a range of benefits designed to support your lifestyle and your future. This includes a generous staff discount on most NEXT products, as well as a selection of partner brands, which you can use both in-store and through our Online site. You will also have the opportunity to join our pension scheme and participate in our sharesave programme, allowing you to share in the success of the business. From wellbeing support to exclusive discounts, we ensure our colleagues feel valued for the purposeful work they do every day.

Please note:
The shifts currently advertised are accurate. As our recruitment progresses, we may need to make adjustments to the shifts advertised. We will keep you informed of any updates throughout the process.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

part time customer service advisor jobs in sheffield, eng

Customer Service Advisor

Customer Service Representative

One Stop - Customer Service Assistant

Customer Service Representative

Customer Service Representative - Part Time

Customer Team Member /Food to go Assistant

Leisure Senior Membership Advisor - New Opening

Customer Experience Representative - Part-time

Customer Service Representative

Customer Support Co-ordinator

Customer Service Advisor

Customer Services Advisor

Customer Service Assistant

Customer Service Assistant

Customer Care Advisor (3 Days)

Night Shift Customer Service Assistant

Customer Service Assistant Over 18

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