Service & operations analyst Work, Jobs in Sheffield, Eng (with Salaries)

Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
12d
Work Flow Information Analyst
NEXT —Rotherham
- Temporary
- Microsoft Excel
- Data analysis skills
- SQL
- Free parking
- Employee discount
6d
Commercial Data Analyst
Olra Recruitment Solutions —Doncaster
- From £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Profit sharing
Quick apply
1d
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Service Manager – Strategic Data
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Team management
- Leadership
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Supply Chain Operations Planner
TotalEnergies Marketing UK Limited —Knottingley
- Up to £32,000 a year
- Monday to Friday
- Microsoft Excel
- In-person
- Communication skills
Quick apply
Overseas Contractor
LTM —Sheffield
- Azure
- DevOps
- Analysis skills
Quick apply
Product Support Analyst
Derbyshire Support Facilities Services —Sutton-In-Ashfield
- £31,613 - £34,616 a year
- Full-time
- JavaScript
- Travel
- IT
7d
Data Engineer
Brightwell —Chesterfield
- Azure
- Computer Science
- Engineering
- Free parking
- Employee assistance programme
12d
Labour Analyst
Fox's Burton's Companies —Batley
- Full-time
- Bakery
- Human resources
- Time management
Supply chain Operations Planner
TotalEnergies —Ferrybridge
- Monday to Friday
- Microsoft Excel
- IT
- Communication skills
Senior Information Security & Compliance Analyst
MWHTreatment —Hattersley

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Work Flow Information Analyst
NEXT —Rotherham
Create reports for all service related metrics across NDL, & hold weekly conversations with relevant stakeholders. Experience with databases and data analysis.
6d
Information System Analyst
ESCO Maritime Solutions —Rugeley
Monitor Service Desk activity, resolve support requests in a timely manner, and maintain high levels of customer satisfaction.
Quick apply

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service & operations analyst jobs near sheffield, eng

Desktop Support Analyst

Brightwell -
Chesterfield

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Job details

12 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Desktop support
Azure
Customer service
Windows
Analysis skills
IT support
Computer networking
SharePoint
ServiceNow
IT
Communication skills

Full job description

Location: Chesterfield

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Chesterfield, with occasional travel required to Derby as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

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Refine Your Search

service & operations analyst jobs in sheffield, eng

Desktop Support Analyst

Work Flow Information Analyst

Commercial Data Analyst

Cyber Security Officer

Business Analyst

Customer Service Analyst

Service Manager – Strategic Data

Customer Service Analyst - 12 Months FTC

Supply Chain Operations Planner

Overseas Contractor

Product Support Analyst

Data Engineer

Labour Analyst

Supply chain Operations Planner

Senior Information Security & Compliance Analyst

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