Service desk support Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
12d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
11d
IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Scripting
- Annual leave
- Employee discount
5d
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Team management
- IT
- Communication skills
- Annual leave
- Life insurance
2d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
2d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Functional Skills Maths and English Assessor
Doncaster College —Doncaster
- £26,131 - £27,436 a year
- Full-time
- English
- No degree
- IT
- Annual leave
- Employee discount
3d
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Functional Skills Maths and English Assessor
DN Colleges Group —Doncaster
- £26,131 - £27,436 a year
- Full-time
- English
- No degree
- IT
- Annual leave
- Employee discount
3d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
Service Technician
Crane Payment Innovations —Sheffield
- £30,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
Quick apply
13d
Reception and Customer Service
Top Cat Furniture —Shirebrook
- £12.80 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Waste Customer Account Manager - (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
5d
Wellbeing Intervention Coach
Doncaster College —Doncaster
- £24,422.43 - £27,436.00 a year
- Full-time
- University
- Organisational skills
- Teaching
- Annual leave
- Employee discount
12d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

service desk support jobs in sheffield, eng

Service Desk Analyst - Tier I

Level 1 Helpdesk Engineer

Level 2 Helpdesk Engineer

Service Desk Analyst

IT Support Technician

IT Service Desk Lead

1st-2nd Line IT Support Engineer

Print Service Desk Technical Customer Support Engineer - Level 4

Desktop Support Analyst

Functional Skills Maths and English Assessor

Customer Account Manager (Desk Based)

Functional Skills Maths and English Assessor

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

Claims Notification Handler

Service Technician

Reception and Customer Service

Systems Support (Occupational Health)

Customer Support Technician Apprentice

Waste Customer Account Manager - (Desk Based)

Wellbeing Intervention Coach

I want to receive the latest job alerts for service desk support in sheffield, eng

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