Service desk team Work, Jobs in Sheffield, Eng (with Salaries)

Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Help Desk Administrator
VINCI Facilities UK —Sheffield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
9d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Receptionist
Courtyard by Marriott Sheffield-Front Office/Reception —Sheffield
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Scripting
- Annual leave
- Employee discount
2d
Recreational Assistant
Edu-Lettings UK Ltd —Sheffield
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
2d
Reception and Customer Service
Top Cat Furniture —Shirebrook
- £12.80 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1h
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
8d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
7d
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
13d
Customer Account Manager (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Free parking
- Employee assistance programme
Quick apply
13d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Night Receptionist
Sandman Hotel Group —Sheffield
- From £13.25 an hour
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Flexible schedule
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Service Technician
Crane Payment Innovations —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
9d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Technician
Crane NXT —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
9d
Waste Customer Account Manager - (Desk Based)
Safetykleen —Dinnington
- £28,000 - £40,000 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Quick apply
2d

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service desk team jobs near sheffield, eng

Customer Support Agent

Home Decor GB Ltd -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £24,785 a year

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Life insurance
Sick pay

Qualifications

Microsoft Excel
Customer service
Sales administration
Organisational skills
Contracts
Account management

Full job description

Job Description

Home Decor Group is a leading supplier of contemporary bedroom furniture and kitchens to the DIY, construction, domestic and new-build markets.

At our modern facility in Sheffield we create stunning fitted wardrobes, sliding wardrobe doors and freestanding furniture, including a range of functional modular based storage solutions which are used in both home living and home office environments. See what we do here https://www.hdhc.com/.

We are currently recruiting a Customer Support Agent based in our Sheffield Head Office who will support the team in delivering first class service to our customers.

Great working environment within an established team and generous benefits Full time hours are 37.5 hours a week, Monday to Friday, with an early finish one day of the week on a rota basis. Some flexibility in the working of these hours would be considered.

The role would suit someone who is looking to start a career in customer service and full support and training will be given.

Starting salary is £24,785, increasing with experience

26 days holiday each year, plus bank holidays

Generous pension and life assurance schemes

Health Cash Plan

Free Parking

Employee discount

Main Purpose of the Role

· Support the Internal Account Manager with the day to day running of the customer accounts from ‘order call off to cash’.

Building and maintaining strong relationships based on trust, a sense of urgency, professionalism. You understand your customer’s needs and ensure that Home Décor meets and exceeds expectations.
Proactively manage the customer order banks through regular contact with sites and sales. Manage every stage of the order process via total ownership of each customer order from the point of call off to successful install.

· While accuracy is paramount, you will also work at a high pace at all times to ensure that agreed daily productivity targets are met and that all orders are entered on time, in full to the agreed schedule.

Key Responsibilities

· Accurately Process orders on internal Microsoft AX system.

Facilitate customer solutions and resolutions by bringing together cross functional stakeholders including Installation, Production/Warehouse, Planning, Logistics, Sales and Marketing.
Actively assist in the cash collection process by overseeing compliance from call off to the sign off process. Act as the first point of contact for escalated collection queries.
Source customer care reports for all accounts, monitoring any outstanding replacement/remedial works and closing them out promptly.

· Adhere to the company’s clear desk policy at the end of every day.

· Identify and share opportunities for efficiency and improved productivity within the order entry process.

Supporting the Accounts department with various enquiries including dealing with customer queries, credits and invoices appropriately.
Providing accurate information and data to both software systems – AX for order entry and Field Aware for installation planning.

Knowledge & Experience

Experience working within a similar role in Sales Administration would be desirable.
Retail or similar experience, giving experience of customer contact and working towards achieving excellent Customer Service.

Key Skills & Qualifications Required

Previous account management experience, preferably in the contract/building sector
Good communicator and a confident telephone manner.
· Attention to detail, task focus and accuracy.

· Excellent organisational and prioritisation skills, and able to work under pressure

· Understanding of the product and construction industry preferred.

· Able to work as part of a team as well as individually.

· Excel intermediate, comfortable working with ERP and scheduling systems, strong administration skills.

Home Decor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by law.

Job Types: Full-time, Permanent

Pay: From £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Life insurance
Sick pay

Experience:

Microsoft Excel: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk team jobs in sheffield, eng

Customer Support Agent

Help Desk Administrator

Desktop Support Specialist

Receptionist

IT Support Technician

Recreational Assistant

Reception and Customer Service

Level 1 Helpdesk Engineer

Service Desk Analyst - Tier I

Service Desk Analyst

Claims Notification Handler

Customer Account Manager (Desk Based)

1st-2nd Line IT Support Engineer

Night Receptionist

IT Support Technician

Service Technician

Desktop Support Analyst

Helpdesk Administrator

Service Technician

Waste Customer Account Manager - (Desk Based)

I want to receive the latest job alerts for service desk team in sheffield, eng

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