Support & client services managers Work, Jobs in Sheffield, Eng (with Salaries)

Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
4d
Business Support Administrator
Moore Insight —Sheffield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave
Executive Assistant
Vladimer Avdalov Technologies Ltd —Sheffield
- £24,420.00 - £56,611.32 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
EAP Support Co-Ordinator
Optima Health —Sheffield
- £25,772.89 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Paid training
- Annual leave
9d
Stocktaker - Sheffield
nGeneration —Sheffield
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Business Development Manager
Vulcan Seals —Sheffield
- Up to £65,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Referral programme
Quick apply
5d
VacancyTitle: Resident Services Associate
Grainger plc —Sheffield
- Full-time
- Remote
- Annual leave
Business Administrator
First Intuition —Sheffield
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Project Manager Office Support
Elecomm —Sheffield
- £24,500 - £28,500 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
People & Culture Administrator
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Microsoft Office
- Human resources
- Employee assistance programme
Director of Business Services
Plasztik Kartya Print & Business Services Ltd —Sheffield
- £49,000 - £100,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Bereavement leave
Quick apply
7d
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
8d
Wellbeing Call Handler
Optima Health —Sheffield
- £20,982.00 - £25,877.80 a year
- Part-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Paid training
- Annual leave
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
2d
Immigration Coordinator
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Bodyshop Administrator - Volvo
Stoneacre —Sheffield
- £16,280 - £17,532 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
5d
Project Manager
Elecomm —Sheffield
- £44,000 - £47,000 a year
- Full-time
- Project management
- Organisational skills
- IT
Quick apply
Customer Relationship Manager
Xpress Fuel Ltd —Sheffield
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
9d

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support & client services managers jobs near sheffield, eng

Client Support Coordinator

Harper James -
Sheffield

Quick apply

Job details

£30,000 - £35,000 a year
4 days ago

Benefits

Discounted gym membership
Car scheme

Qualifications

CRM software
Business development
Analysis skills
Organisational skills
HubSpot
Communication skills

Full job description

Client Support Coordinator

Location: Sheffield – Hybrid with a possibility of remote

Reporting line: You will report directly to our Client Operations Manager, ensuring alignment with firm wide goals and priorities.

Salary : £30-£35k depending on experience

About the Role

We are seeking an experienced and proactive Client Support Coordinator to oversee and enhance the firm’s client service delivery within our Client Operations function. This is a senior operational role, acting as the key escalation point for complex client matters and leading the day-to-day coordination of the Client Support Unit. You will bridge operational delivery and strategic service improvement, ensuring high standards of client care, data integrity, and efficiency across all client-facing processes. You will work closely with fee earners, Account Managers, Compliance, Accounts, Business Development and Marketing to ensure our client experience remains consistent, responsive and aligned with firm values.

What You Will Be Doing

You will play a central role in safeguarding and strengthening the firm’s client support operations. Your responsibilities will include:

Overseeing day-to-day client support activity, ensuring inbox triage, ticket management and query resolution are handled efficiently and professionally.
Acting as the senior escalation point for complex queries and minor complaints, ensuring timely and effective resolution.
Safeguarding HubSpot data integrity, including accurate association of finance and fee earner communications, maintaining workflow accuracy and ensuring reliable client records.
Managing plan renewals, closures and billing accuracy, ensuring data, rates and plan information remain aligned across systems.
Leading the operational management of Extend plans, including manual usage reconciliation, renewal and pricing support, tier changes and workflow updates.
Providing reporting support for client activity and plan performance, including legacy reporting requirements for specific Extend clients.
Liaising closely with Accounts, fee earners and Account Managers to resolve billing queries, reconcile data and maintain operational accuracy.
Monitoring service metrics and identifying opportunities to streamline processes and reduce manual workload.
Line managing and supporting junior team members to maintain service quality and consistency.

About Harper James

Harper James is a full-service commercial law firm designed specifically to support ambitious SMEs. Our unique subscription-based model is redefining how legal services are delivered, making high-quality legal support more accessible, transparent and commercially aligned. We have grown rapidly and recently secured private equity backing from LDC to support our next phase of expansion. This is an exciting time to join a firm that is leading innovation within legal services.

What We Are Looking For

We are looking for someone who combines operational oversight with a strong client service mindset and the confidence to engage senior stakeholders.

You will ideally have:

At least three years’ experience in client services, legal operations or business support within a legal or professional services environment.
Experience managing complex client escalations and service delivery workflows.
Strong working knowledge of CRM systems, ideally HubSpot, and operational reporting tools.
Experience producing and interpreting service performance data.
Proven ability to create or refine SOPs and training documentation.
Excellent written and verbal communication skills, with confidence working alongside senior stakeholders.
Strong organisational skills and the ability to prioritise and make sound decisions independently. Skills and Attributes
Calm and professional under pressure.

• Accountable for service quality and client outcomes. • Strong analytical mindset with a focus on improvement.

Confident leading and mentoring others.
Collaborative and able to build relationships across departments.
Proactive and solutions-focused.
Committed to confidentiality, professionalism and integrity.

The bottom Line

An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme
Discounted gym memberships, access to retailer discounts, team socials and more!

NO AGENCIES PLEASE

Quick apply

Refine Your Search

support & client services managers jobs in sheffield, eng

Client Support Coordinator

Business Support Administrator

Resource Planner

Executive Assistant

EAP Support Co-Ordinator

Stocktaker - Sheffield

Business Development Manager

VacancyTitle: Resident Services Associate

Business Administrator

Customer Success Manager

Project Manager Office Support

People & Culture Administrator

Director of Business Services

Associate Client Advocate

Wellbeing Call Handler

Leasing Associate

Immigration Coordinator

Bodyshop Administrator - Volvo

Project Manager

Customer Relationship Manager

I want to receive the latest job alerts for support & client services managers in sheffield, eng

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