Application analyst Work, Jobs in Sheffield, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
4d
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
12d
IT Field Technical Analyst
Cadent Gas —Sheffield
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
5d
Data Engineer - 2 roles
Sheffield Hallam University —Sheffield
- £46,049 - £58,225 a year
- Full-time
- APIs
- IT
- Communication skills
4d
Laboratory Shift Analyst
Marcegaglia Stainless Sheffield —Sheffield
- £27,276.70 - £32,390.00 a year
- 12 hour shift
- Laboratory experience
- Maintenance
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Performance Analyst - Yorkshire and the Humber Probation Service - Performance and Quality - Various Locations (Full Time)
HM Prison & Probation Service —Barnsley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1h
Apprenticeships Compliance and Management Information Co-ordinator
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Employee discount
4d
Work Flow Information Analyst
NEXT —Rotherham
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Free parking
- Employee discount
21h
SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Sheffield
- Hybrid work
- SQL
- Analysis skills
- SharePoint
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Inventory Analyst
Arthrex —Sheffield
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
4d
Supply Chain Management Analyst
Boeing —Sheffield
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
1d
Intermediary Oversight Analyst
Close Brothers —Doncaster
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 - £65,965.33 a year
- Full-time
- Hybrid work
- Oracle
- Data analysis skills
- SQL
- Employee assistance programme
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
- Annual leave
Financial Planning and Analysis Analyst
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Financial Planning & Analysis (FP&A) Manager
Leger Shearings Group —Rotherham
- £55,000 - £60,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Annual leave
4d
Jr Collections Analyst UK
Transaction Network Services —Sheffield
- Full-time
- Accounting
12d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

application analyst jobs in sheffield, syk

Service Desk Analyst - Tier I

Holiday Cover Support Analyst (Flexible Hours)

Service Desk Analyst

IT Field Technical Analyst

Data Engineer - 2 roles

Laboratory Shift Analyst

Performance Analyst - Yorkshire and the Humber Probation Service - Performance and Quality - Various Locations (Full Time)

Apprenticeships Compliance and Management Information Co-ordinator

Work Flow Information Analyst

SHEFFIELD – Junior to Lead Business Process, Automation & Change Roles for 2026

Desktop Support Analyst

Inventory Analyst

Supply Chain Management Analyst

Clinical Informatics Analyst

Intermediary Oversight Analyst

Oracle Technical Support Analyst

IT Application Support

Financial Planning and Analysis Analyst

Financial Planning & Analysis (FP&A) Manager

Jr Collections Analyst UK

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