Service desk Work, Jobs in Sheffield (with Salaries)

IT Engineer Level 2
1101 Limited —Sheffield
- From £30,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Free parking
- Paid training
Quick apply
3h
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Receptionist
Sheffield Technology Parks —Sheffield
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
2h
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
12d
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
11d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Team management
- IT
- Communication skills
- Annual leave
- Life insurance
2d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Scripting
- Annual leave
- Employee discount
6d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
2d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
13d
Reception and Customer Service
Top Cat Furniture —Shirebrook
- £12.80 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
13d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Project management
- Mentoring
Quick apply
4d
Data Assistant
Maltby Learning Trust —Doncaster
- £23,221.48 - £23,590.01 a year
- Microsoft Excel
- Administrative experience
- Data entry
4d

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IT Engineer Level 2

1101 Limited -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
3 hours ago

Benefits

Free parking
Paid training
Health & wellbeing programme
Cycle to work scheme
Work from home
Private medical insurance
Flexible schedule
Car scheme
On-site parking

Qualifications

Driving Licence
IT

Full job description

About the job

Job title: IT Service Engineer – Level 2
Hours: 37.5, Monday to Friday
Contract: Full-time, permanent
Location: Sheffield — hybrid after probation

1101 is a trusted digital transformation partner. We help businesses across the UK optimise their processes by combining practical advice and technology with strong security and dependable support.

Are you someone who enjoys solving technical problems, keeping systems running smoothly and helping people feel confident with their technology? If you can stay calm under pressure, communicate clearly and take satisfaction in helping people resolve issues, we’d love to hear from you.

We’re looking for a IT Service Engineer – Level 2 to join our growing Service Desk team. In this role, you’ll provide second-level technical support to clients, help keep businesses operational, resolve issues efficiently and contribute to a friendly, reliable and customer-focused service.

What you’ll be doing

You’ll play an important part in our Service Desk, supporting both reactive technical issues and proactive service delivery. Your role will include:

Answering helpdesk calls or tickets and offering clear, professional guidance.
Taking responsibility for Level 2 technical issues and seeing them through to resolution.
Resolving hardware and software issues remotely and on client sites where required.
Completing tickets in line with agreed SLAs, priorities, best practice and quality standards.
Escalating tickets to Level 3 when required, ensuring all details are clear and complete.
Mentoring Level 1 colleagues to review unresolved incidents and identify appropriate next steps.
Accurately documenting completed work in the Knowledge Base to support shared learning and consistent service delivery.
Supporting relevant project activity and RFCs.
Liaising with external vendors where required to help identify effective solutions for clients.
Supporting service improvement by identifying opportunities to improve the Service Desk environment and client experience.

What we’re looking for

We’re looking for someone who brings the right technical knowledge, communication style and team-focused approach. You’ll ideally have:

At least 12 months’ experience working in a second-line support role.
Good knowledge of IT Service Desk delivery, including software and hardware solutions.
An understanding of current industry trends, emerging technologies and best practice.
A clear, professional and approachable communication style.
The ability to explain technical steps clearly to non-technical users, both over the phone and remotely.
A methodical and practical approach to problem solving, including the ability to identify and report back on root causes.
Good interpersonal skills and a collaborative approach to working with colleagues and clients.
The ability to remain calm, organised and supportive when managing competing priorities.
The ability to work effectively and reliably to the required standard when working remotely.
A full UK driving licence, due to the need to attend client sites when requested.
The right to work in the UK.

What you can expect from us

Career progression.
Paid training and certifications.
Hybrid working.
Flexible hours.
Vitality membership.
Bike-to-Work scheme.
EV car scheme, subject to eligibility criteria.
A supportive team environment where contribution, development and service quality are valued.

Our values

At 1101, we aim to maintain high standards of customer service while living our values of Enhancement, Competency, Responsibility, Inclusivity, Respect and Enjoyment in the way we work with each other and our clients.

Inclusion statement

As an inclusive employer, we welcome applicants from all backgrounds and with a diverse range of skills and experience. Everyone plays their part. If you need a reasonable adjustment during the recruitment process so you can perform at your best, please let us know — we’re here to support you.

If this sounds like the kind of role where you could do well, we’d love to hear from you.

Please apply via LinkedIn or email [email protected].

Please note: should we receive a high volume of applications, we may close the advert earlier than the advertised closing date.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work authorisation:

United Kingdom (required)

Willingness to travel:

50% (required)

Work Location: Hybrid remote in Sheffield S2 3AQ

Quick apply

Refine Your Search

service desk jobs in sheffield

IT Engineer Level 2

Service Desk Analyst - Tier I

Receptionist

Level 1 Helpdesk Engineer

Service Desk Analyst

1st-2nd Line IT Support Engineer

IT Service Desk Lead

Level 2 Helpdesk Engineer

IT Support Technician

Desktop Support Analyst

Print Service Desk Technical Customer Support Engineer - Level 4

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

3rd Line Service Desk Engineer

Reception and Customer Service

Customer Support Technician Apprentice

Systems Support (Occupational Health)

Technical Support

IT Support Technician

Professional Services Engineer (4th Line)

Data Assistant

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