Complaints manager Work, Jobs in Shenfield, Ess (with Salaries)

Operations Manager
Wiggett Group —Brentwood
- Full-time
- Remote
- Maintenance
- Team management
- Contracts
Quick apply
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
6d
Facilities Manager
The Cornerstone Group —Gravesend
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
8d
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
2d
Registered Care Manager
GoodOaks Homecare —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
5d
Operations Manager (Delivery and Schemes)
OFGEM —London
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
1d
Operational Support Grade - HMP Downview (Prison Support Role)
Ministry of Justice —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Registered Manager - Brentwood
GoodOaks Homecare —Brentwood
- £45,000 - £50,000 a year
- Driving
- Organisational skills
- Leadership
Quick apply
5d
General Manager – Eddie's Doggy Daycare
Eddies Doggy Daycare Ltd —Broxbourne
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Senior Digital Communications Manager
Department for Transport —London
- £44,241 - £48,581 a year
- Part-time
- Hybrid work
- Social media management
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Programmes Manager - London Probation Service
HM Prison & Probation Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee discount
7d
Programme Management Office (PMO) Manager
Department for Transport —London
- £57,515 a year
- Part-time
- Hybrid work
- PMP
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
19h
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Customer Service Manager
Glass House Retreat —Upminster
- From £31,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
9d
Assistant Operations Manager
Unite Students —Gillingham
- £34,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
6d
Depot Manager
Associated Security Solutions —Thurrock
- From £35,000 a year
- Full-time
- Management
- Business development
- Organisational skills
- Free parking
Quick apply
8d
Planner
McCann —Brentwood
- Full-time
- Hybrid work
- Civil engineering
- Human resources
- Contracts
- Annual leave
- Employee assistance programme

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Operations Manager

Wiggett Group
Brentwood

Quick apply

Job details

Full-time

Qualifications

Operations management
Maintenance
Electrical systems
Team management
Contracts
Leadership
Communication skills

Full job description

Operations Manager

Location: Brentwood Office

Reports to: Managing Director

The Role

Job Summary

The Operations Manager is responsible for overseeing all aspects of daily operations, ensuring that works (from small maintenance jobs to large-scale electrical installations) are executed efficiently, safely and profitably.

This role bridges technical expertise, team leadership, client management and strategical operational planning.

The Operations Manager ensures compliance with industry standards, optimises workforce performance, manages budgets, and fosters a culture of safety, accountability and continuous improvement.

Key Responsibilities

Operational Oversight and Contract Management

Plan, schedule and monitor all electrical contracts, including installations, repairs and preventative maintenance
Allocate resources efficiently, ensuring the right personnel, tools and materials are available for each contract
Tract Contract milestones, timelines and deliverables to ensure deadlines are met
Develop contingency plans to address delays, resource shortages or unexpected technical issues
Implement and maintain standard operating procedures for field and office operations

Leadership and Team Management

Manage and support Contract Managers in ensuring delivery of contracts
Lead, mentor and manage electricians, technicians, supervisors and support staff on all contracts
Conduct regular performance reviews and identify training needs to enhance skills and safety awareness
Foster a collaborative, accountable and results-driven working environment
Recruit, onboard and retain qualified staff to achieve operational needs
Promote professional development and career growth within the team

Quality Assurance and Safety Compliance

Ensure all electrical works comply with local and national electrical codes, safety regulations and Company y Policies
Implement and monitor strict safety protocols on all job sites
Conduct regular audits, inspections, risk assessments to prevent accidents and ensure quality standards
Investigate incidents, near misses or client complaints, implementing corrective measures as needed
Ensure the business is kept up to date in regulatory changes and industry best practices

Client and Stakeholder Relations

Serve as the primary point for clients regarding contract status, scheduling and technical advice
Maintain strong relationships with suppliers, subcontractors, regulators and other key stakeholders
Address client concerns promptly and professionally, ensuring customer satisfaction
Develop proposals, plans and progress reports for clients and Senior Management

Financial and Resource Management

Prepare and manage budgets, labour costs and materials procurement
Monitor contract profitability and operational costs, recommending cost saving initiatives
Approve purchase orders and invoices in line with Company policy
Analyse operational data and productivity metrics to identify areas for improvement
Contribute to strategic planning, forecasting and resource allocation for future contracts

Continuous Improvement

Identify opportunities to streamline operations, reduce waste and increase productivity
Introduce and implement new technologies, tools and systems to enhance contract efficiency
Foster a culture of innovation, accountability and operational excellence
Evaluate feedback from clients and team members to refine process and service delivery

Reporting and Documentation

Maintain accurate records of the contracts’ performance, budgets, safety reports and employee performance
Generate periodic reports for Senior Management on operational performance, challenges and opportunities
Ensure compliance with internal reporting standards, client documentation and regulatory requirements

Qualifications & Experience

Minimum 5-10 years’ experience in electrical services, contract and/or operations management
Strong commercial awareness and understanding of contract profitability
Electrical background with knowledge of electrical systems, installation, repair and maintenance practices (qualified electrician or equivalent industry experience)
Excellent leadership and exceptional team management skills
Proven experience managing multiple fast-paced contracts
Effective communication, client relation and stakeholder skills
Strong problem solving, decision making and organisational expertise
Knowledge of Occupational Health and Safety Regulations

Quick apply

Refine Your Search

complaints manager jobs in shenfield, ess

Operations Manager

Electrical Contracts Manager

Facilities Manager

Team Manager Leaving Care

Head of Affordable Housing

Registered Care Manager

Operations Manager (Delivery and Schemes)

Operational Support Grade - HMP Downview (Prison Support Role)

Registered Manager - Brentwood

General Manager – Eddie's Doggy Daycare

General Manager

Senior Digital Communications Manager

Operations Manager

Programmes Manager - London Probation Service

Programme Management Office (PMO) Manager

Customer Operations Manager

Customer Service Manager

Assistant Operations Manager

Depot Manager

Planner

I want to receive the latest job alerts for complaints manager in shenfield, ess

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