Hampton is one of the country’s leading, most successful and best-resourced independent schools and has been helping boys to fulfil their potential and realise their aspirations for over 460 years.
Our community is vibrant, dynamic and happy, making it a wonderful place to teach and learn. Members of the Common Room are talented and hugely supportive of one another and their pupils; they share their love of learning with young people who are bright, intellectually inquisitive and aspirational.
Hampton is a lively, friendly and inclusive School community where we aspire to enable our boys to not only to make sense of the world, but also to want to go out and improve it. Above all, Hamptonians are encouraged and indeed expected to aspire to personal best while supporting those around them with kindness and respect.
Situated on a green-field site in a leafy suburb of South West London, we are fortunate to have 28 acres of playing fields within our spacious grounds. Pupils and staff alike benefit from first-class facilities across all areas of School life. These include a state-of-the-art 3G sportsground, a large and well-appointed Sports Hall, and the remarkable Hammond Theatre for the Performing Arts, along with an excellent library and specialist facilities for Art, Music, Science, Technology, Computer Science and Languages (Modern and Classical). Our older pupils enjoy impressive Sixth Form private study and Careers provision in The Barry Martin Centre.
The Millennium Boat House, shared with our neighbouring girls’ school, Lady Eleanor Holles, has a prime location on the nearby River Thames, and provides the focal point for our popular and successful Boat Club.
Hamptonians’ examination results and university entrance record consistently rank in the top echelon nationally and indeed internationally. Nearly all Hampton leavers go on to undergraduate courses at Russell Group or equivalent universities; around 25 pupils are offered places at Oxford and Cambridge annually, and a significant number move on to global top-10 universities. We also support pupils who wish to study at universities in North America, some of whom secure academic and/or sporting scholarships.
Hampton’s notably diverse, socially inclusive nature is an especially cherished part of our DNA and we as far from being a stereotypical public school as any setting in the independent sector. Currently, 7% of our boys (around 100 in total) attend on means-tested, free places, many of which are funded by a separate but closely linked educational charity, The Fitzwygram Foundation.
‘One of the most genuinely inclusive, diverse independent schools in the London area’. Good Schools Guide
A copy of the full ISI report can found on the School website and a summary booklet of the inspection team’s key findings is linked here.
Please click here to view the Job Description.
Further Information for prospective colleagues is linked here.
This is an excellent opportunity to become part of a supportive and highly skilled team where you’ll gain exposure to a broad range of enterprise technologies while developing your own technical knowledge and experience.
About Hampton School IT Services
The Hampton School IT Services department delivers enterprise-quality technology services within an educational environment. Our purpose is to provide highly reliable IT services through exceptional customer service whilst continually improving the School's technology environment. We believe technology should enable teaching, learning and the wider operation of the School without becoming a distraction. Alongside maintaining operational excellence, every member of the department contributes to moving the School forward through planned improvements, well-managed projects and continual development of our services. The department combines exceptional customer service with technical expertise, ensuring reliable day-to-day operations whilst delivering meaningful technology improvements each year.
Purpose of the Role
The IT Technician provides first and second-line technical support across Hampton School, ensuring staff and pupils receive a professional, responsive and customer-focused IT service. The role is responsible for resolving day-to-day technical issues, supporting classroom technology and contributing to the reliable operation of the School's IT services. Working closely with the Lead IT Technician and IT Service Manager, the IT Technician follows established procedures, uses departmental documentation and escalates issues appropriately when required.
The role offers the opportunity to develop broad technical knowledge whilst contributing to continual service improvement and the long-term success of the IT department. The IT office supports just over 470 employees at both Hampton School and Hampton Pre-Prep and Prep School and you will have the opportunity to work with new and emerging technologies.
We encourage applications as soon as possible and the School reserves the right to commence or complete the interview process at any time prior to the closing date.
The responsibilities below outline the key responsibilities of the role and are not exhaustive. The post will evolve over time in response to the needs of the Hampton School Trust.
Key responsibilities:
Customer Support & Service Delivery
- Provide first and second-line technical support to staff and pupils across the School
- Respond to incidents and service requests in a professional, timely and customer-focused manner
- Accurately record, update and manage support tickets, ensuring troubleshooting activities are documented
- Communicate clearly with users, providing updates and managing expectations throughout the support process.
Technical Support
- Support desktop and laptop computers, mobile devices, printers, classroom technology and peripheral equipment
- Assist with user account administration, device deployment and routine maintenance activities
- Follow departmental documentation and standard operating procedures when resolving technical issues
- Escalate complex or unfamiliar issues with appropriate diagnostic information where required.
Operational Support
- Assist with classroom moves, equipment installations and technology setup for School events
- Support the delivery of examinations and other key School activities requiring IT services
- Maintain IT equipment, work areas and storage locations to a high standard
- Contribute to accurate technical documentation and asset records.
Teamwork & Continuous Improvement
- Work collaboratively with colleagues across the IT department to deliver excellent service
- Share knowledge and contribute to improvements in documentation and support processes
- Identify opportunities to improve the quality and efficiency of IT services
- Actively develop technical knowledge and skills through training and practical experience.
Person Specification:
The successful candidate will be able to demonstrate the following skills, qualifications and experience.
Professional Knowledge & Experience
Essential:
- A commitment to the paramount importance of safeguarding and wellbeing of pupils
- Experience providing IT support in a customer-focused environment
- Good knowledge of Microsoft Windows, Microsoft 365 and common desktop applications
- Strong troubleshooting and problem-solving skills
- Willingness to learn enterprise infrastructure technologies
- Excellent communication and interpersonal skills.
Desirable:
- Experience within an educational environment
- Experience supporting Apple devices and classroom technology
- Relevant IT qualifications or a willingness to work towards them.
Personal Attributes
- Friendly, approachable and customer focused
- Professional and reliable
- Willing to learn and develop new skills
- Positive and collaborative
- Calm under pressure
- Organised and proactive
- Awareness of the importance of data security and confidentiality
- Committed to delivering excellent customer service.
Hours and Salary
This is a full-time position and working hours will be 8.30am - 5.00pm, Monday – Friday. Additional work, if required, is to be discussed and agreed in advance with the Director of IT and in their absence, the Bursar. The remuneration package includes pay for holidays. Staff are required to be at School on INSET and Open Days. Annual leave should be taken during the School holidays.
Hampton has its own generous salary scale and benefits package. The salary will be commensurate with skills and years’ experience and confirmed at time of appointment. The Hampton School Trust Governors also currently offer the following non-contractual benefits to staff, subject to any terms and conditions and the School’s eligibility requirements: private medical insurance; death-in-service benefit insurance policy; a Medicash healthcare cash plan; Pension Scheme, personal accident insurance, School fee remission, cycle to work scheme, lunch, sports facilities and counselling.
Hampton School is pleased to be a London Living Wage employer.
Please note that the above list is not exhaustive and that non-contractual benefits are provided at the discretion of the Governors
Training
Where necessary, to attend INSET training or undergo other training to increase competence, proficiency and safety awareness.
- To act as Fire Marshal and First Aider as required. Training will be provided
- Any other reasonable tasks required by the Deputy Head (Academic), The Headmaster and/or Bursar in association with the above role.
Please note that there may be some changes and additions to the above. This document is designed to provide applicants with a flavour of the position and responsibilities. It is not necessarily comprehensive and exhaustive.
Candidates must have the right to work in the UK as Sponsorship is not available.
Equal Opportunities
It is the policy of Hampton School Trust to provide equal employment opportunities for all qualified individuals and to prohibit discrimination in employment on any basis protected by applicable law, including but not limited to race, colour, religious creed, marital status, sex, sexual orientation, ancestry, national origin, age, medical condition or disability. Hampton promotes equal employment opportunities in all aspects of employment through positive employment policies and practices.
If any special requirements or access arrangements are required to attend an interview, please inform us.
Offers of employment will be made on merit, suitability of qualifications and experience, in pursuit of our policy of equal opportunities
Safeguarding
The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be to adhere to and ensure compliance with the Trust’s Safeguarding Policy and Procedures at all times. We reserves the right to offer the post at any stage in the appointment process.
Further details of the Hampton School Trust are available on our websites.
This post involves working with children, it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
Please note all appointments are subject to the Hampton School Trust Recruitment, Selection and Disclosure Policy and Procedure.
The School is legally required to carry out a number of pre-appointment checks which are detailed in the School's Recruitment, Selection and Disclosure Policy and Procedure. The information you are being asked to provide in this form is required so that the School can comply with those legal obligations should your application be successful. Please note that in order to be considered for a position at the School, you must complete this application form. A curriculum vitae will not be accepted in place of a completed application form.
Hampton School is committed to safeguarding and promoting the welfare of children and young people and expects all staff, contractors and volunteers to share this commitment.
