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customer care specialist jobs near shepshed, lec

Support Worker

Dignus Group -
Shepshed

Apply Now

Job details

£12.71 an hour

Benefits

Paid training
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Level 2 in Health & Social Care
Organisational skills
Care plans
Communication skills

Full job description

Job Introduction

Why this role could be right for you:

At Dignus Group, we create safe, supportive homes for adults with complex needs who may need extra help to live independently and achieve the goals that matter most to them.

Across our services, Dignus Specialist Care and Dignus Support, we provide residential care and supported living for people with autism, mental health needs, learning disabilities, and physical or sensory disabilities.

As a Support Worker, you’ll play a vital role in helping people build confidence, develop life skills, and grow their independence so they can live the lifestyle they choose.

This is a rewarding and fast-paced role where no two days are the same. If you are compassionate, resilient, and passionate about helping people reach their full potential, this could be the perfect opportunity for you.

What we offer:

28 days holiday inclusive of bank holidays
Additional annual leave at key career milestones
Benenden Health plan for added peace of mind
£500 employee referral scheme
Early Pay access for greater financial flexibility
Company pension to support your future
Employee Assistance Programme (EAP) wellbeing support
Life assurance at 2x annual salary
Overtime opportunities
Blue Light Card access with discounts on retail, travel, and leisure
Paid training and access to recognised qualifications to support career progression
Fully funded apprenticeships
Clear development pathways and opportunities to progress within the organisation

What the role involves:

You will support vulnerable adults with a range of complex needs, helping them move towards greater independence and achieve their personal goals.

Working to individual care plans and risk assessments, you will provide person-centred support tailored to each individual’s needs.

This may include:

Supporting with daily living tasks such as cooking, cleaning and shopping
Helping individuals develop life skills and confidence
Supporting access to community activities, appointments and opportunities
Encouraging choice, independence and informed decision-making
Supporting individuals to maintain their tenancy and home environment
Completing accurate daily records, incident reports and support documentation
Working closely with social workers, professionals, families and wider support networks
Supporting transitions, including new admissions and moves between services
Responding calmly and appropriately to incidents, risks and emergencies

You’ll help create a safe, positive home environment where people feel valued, empowered and able to thrive.

Working pattern:

This service operates 24/7. You will work any 5 days out of 7 on a rota basis, including weekdays, weekends, evenings, and bank holidays where required.

Flexibility is important, as the needs of the people we support can vary day to day.

What we’re looking for:

We welcome applications from both experienced Support Workers and people who are new to care but have the right values, attitude and willingness to learn.

You may be a great fit if you have:

Experience supporting vulnerable adults or people with complex needs, or transferable experience from roles involving people support, customer service, healthcare, education, hospitality or community work
A caring, calm and person-centred approach
Strong communication and relationship-building skills
Confidence working in fast-paced or unpredictable environments
A proactive attitude and willingness to take initiative
Good record keeping and organisational skills
Commitment to safeguarding and professional boundaries
Flexibility to work across shifts
A genuine passion for helping people live more independent lives

A Level 2 qualification in Health & Social Care is desirable, but not essential.

Full paid training, ongoing support, and access to recognised qualifications are provided, making this an excellent opportunity whether you are building on existing experience or starting a rewarding new career in care.

Important information

We are not able to offer sponsorship for this role.

Apply Now

Refine Your Search

customer care specialist jobs in shepshed, lec

Support Worker

Assistant Store Manager - Shepshed

Employment Specialist

Customer Experience Specialist

Operations Assistant

Foster Carer Recruitment Lead

Senior Complaints Insight Specialist

Payroll Specialist

Rehabilitation Specialist

CCTV Operative

Patient Service Advisor

Senior Complaints Insight Specialist

Probe Lab Engineer - Probe Repair, Testing and Innovation

Prescription Management Administrator

UK Senior Buyer

1st/2nd Line IT Support Analyst

Facilities Administrator/Receptionist

Trainee Bus Driver

Careers At Aspire UK

Trainee Lettings Negotiator

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