Incident manager Work, Jobs in Shepshed, Lec (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
7d
Regional Operations Manager - Housing
The Abbeyfield Society —Nottingham
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Service Operator - Loughborough and Leicester
Selecta —Loughborough
- £30,092 a year
- Full-time
- Customer service
- Sick pay
Quick apply
2d
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Continuous improvement
- Recruiting
- Budgeting
Asset Protection Manager
HelloFresh —Derby
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
7d
Security Contract Manager
NVC Security —Derby
- From £45,000 a year
- Full-time
- Computer literacy
- English
- Travel
Quick apply
14d
Security Manager
Balfour Beatty —Derby
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Transport Manager Position
Redcliffe —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Area Operations Manager
Well Pharmacy —Nottingham
- Sales
- Analysis skills
- Recruiting
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
10d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Security Officer
Anchor Group Services —Derby
- £13.74 an hour
- Full-time
- Communication skills
- Employee assistance programme
8d
Family Support Worker Waking Night
Safe Haven Group - Family Assessment Centre —Nottingham
- £14.42 an hour
- Weekend availability
- Medication administration
- Writing skills
- Experience working with children
Quick apply
11d
Operations Manager
IPSUM —Enderby
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
Quick apply
Operational Children's Services Manager (23474)
Barnardo's —Coalville
- £44,807 - £50,741 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Operations Manager
DHL Supply Chain —Derby
- Full-time
- Continuous improvement
- Team management
- Budgeting
Senior Facilities Manager
HelloFresh —Derby
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Gym membership
Quick apply
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
- Monday to Friday
- Hybrid work
Quick apply

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £44,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£44,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in shepshed, lec

IT Service Delivery Manager

On Train Service Delivery Manager

Regional Operations Manager - Housing

Service Operator - Loughborough and Leicester

Cleaning Operations Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Asset Protection Manager

Security Contract Manager

Security Manager

Transport Manager Position

Area Operations Manager

IT Support Operations Manager

IT Service Desk Engineer

Security Officer

Family Support Worker Waking Night

Operations Manager

Operational Children's Services Manager (23474)

Operations Manager

Senior Facilities Manager

Responsible Individual (Consultant)

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