Customer experience manager Work, Jobs in Shipley, Wyk (with Salaries)

Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Part-time
- Remote
- Management
- Training & development
- Communication skills
- Free parking
- Annual leave
Community Manager
Wizu Workspace —Bradford
- £30,000 - £32,000 a year
- Full-time
- Research
- Continuous improvement
- Recruiting
- Employee discount
- Referral programme
Quick apply
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
Sales Manager (Dental Sales & Customer Service)
Target Dental —Otley
- £35,500 - £36,500 a year
- Full-time
- CRM software
- In-person
- Employee discount
- Gym membership
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Duty Manager
Nuffield Health —Shipley
- £28,039.77 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
- Gym membership
Sales Account Manager
Premier Vanguard Ltd —Bradford
- £30,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Annual leave
Quick apply
4d
Customer Service Advisor
Yorkshire Building Society —Keighley
- £24,500 a year
- Free parking
8d
Dispenser
Boots —Bradford
- £13.92 - £16.64 an hour
- Full-time
- Employee assistance programme
- Employee discount
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Home Bargains —Bingley
- £37,020 a year
- Training & development
- Retail management
- Leadership
- Store discount
- Annual leave
Quick apply
7h
Barista
Starbucks —Bradford
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Key Account Manager (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Work from home
Brewery Sales & Events Manager
Amity Brew Co —Bradford
- From £30,000 a year
- Weekend availability
- Sales
- Analysis skills
- Driving
- Free parking
- Work from home
Quick apply
Customer Service Executive
Nexus Vehicle Rental —Pudsey
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Work from home
Quick apply
12d
Customer Service Representative
YPP Lettings & Management Company Limited —Leeds
- £25,610.65 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Sick pay
Quick apply
Customer Service Advisor - Leeds
HM Revenue and Customs —Leeds
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
11d
Warehouse Manager
Beautykingdom uk ltd —Bradford
- £42,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Production Manager
Yorkshire Precision Engineering ltd —Keighley
- £55,000 - £60,000 a year
- Overtime
- Engineering
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply
8d
Commercial Manager
M & M Stone Yorkshire Stone Products —Bingley
- £50,000 - £55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Business development
- Relocation assistance
- Annual leave
Quick apply
1d

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customer experience manager jobs near shipley, wyk

Customer Support Partnership Manager

Yorkshire Water -
Bradford

Apply Now

Job details

Part-time | Full-time
£36,774 - £45,774 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Management
Partnership building
Relationship management
Customer support
Training & development
Communication skills

Full job description

We currently have an exciting opportunity for a Customer Support Partnership Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company)

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery.

This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford.

We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours.

Location: Bradford, Thornbury

Startng salary £36,774 and progressing up to £45,774 dependent on experience + attractive pension + annual performance related bonus + 25 days holiday

What will the role involve?

This is an exciting role which will be responsible for partnerships across the Yorkshire region providing bill support for customers. These partnerships will deliver part of the customer support strategy aiming to make bills more affordable for our customers that need support the most.

You will work with external organisations to ensure that Yorkshire Water customers are aware of, and have access to, the financial support that we provide. This includes financial support schemes, water meters and payment support options. You will also identify where external partners are able to provide additional support to our customers and establish processes for effectively implementing this.

Additionally, through leadership of the Customer Support Partnership Team Team, your role will be responsible for upskilling external partners about our schemes. This will be undertaken through ‘train the trainer’ activities, events and promotions and proactive relationship management. To achieve success the team will be responsible for ensuring that our partners are accurately referring and verifying eligible customers for our support.

What skills are we looking for?

The role requires a proactive individual with experience of working with external partners to provide support to customers.

You will be directly responsible for the relationship management of our highest value partnerships, and the relationships with our other partnerships through your Customer Support Partnership Team.

You will be accountable for the volume and quality of the customer referrals received through our external partnerships.

With support from the Affordability Strategy Manager, the role will be accountable for delivering part of the Customer Support strategy providing financial customer support to Yorkshire Water customers.

You will have excellent communication skills, expertise in influencing and negotiating at all levels, and the ability to engage with individuals across diverse sectors and communities.

You will be an experienced manager with a proven track record of managing individuals who work remotely.

You will be motivated, results driven and enthusiastic about supporting customers with the ability to work under your own initiative.

You will have the ability to confidently produce and deliver presentations which have positive impact.

What's in it for you?

We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.

Gym membership discounts, Online GP service, cycle to work scheme, and many more!

Free parking.

Development opportunities in line with the progression plan.

25 days annual leave plus bank holidays – plus an extra 2 wellness days!

Attractive pension scheme (up to 12% company contribution).

Application Process:

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date: 18th August

Interview Dates: W/C 1st September

Apply Now

Refine Your Search

customer experience manager jobs in shipley, wyk

Customer Support Partnership Manager

Community Manager

Customer Support Team Manager

Sales Manager (Dental Sales & Customer Service)

Customer Resolution Team Leader

Duty Manager

Sales Account Manager

Customer Service Advisor

Dispenser

Area Care Manager

Store Manager

Barista

Key Account Manager (UK)

Brewery Sales & Events Manager

Customer Service Executive

Customer Service Representative

Customer Service Advisor - Leeds

Warehouse Manager

Production Manager

Commercial Manager

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