Sr. manager, implementation services Work, Jobs in Shirehampton, Bst (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Sr. Manager, Implementation Services
ADP —Bristol
- Management
- Up to 50% travel
- Project management
Community and Supporter Relations Manager
Haberdashers' Monmouth School —Monmouth
- £50,447 - £58,403 a year
- Weekend availability
- English
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of University Sector Insight
Research England —Bristol
- £58,589 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Annual leave
- Flexible schedule
14d
Operations Manager- Neighbourhoods
LiveWest —Weston-super-Mare
- £66,400 - £73,800 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
- £45,000 - £48,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
6d
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
2d
Services Project Manager
Siemens —Chippenham
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Senior Project Manager
Holtec —Almondsbury
- £90,000 - £105,000 a year
- PMP
- Engineering
- Data analysis skills
- Annual leave
- Life insurance
Quick apply
6d
Compliance and Continuous Improvement Coordinator
Eco2 Management Services Limited —Cardiff
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Optioneering Services Manager
Welsh Water —Newport
- £70,000 a year
- Engineering
- Project management
- No degree
- Free parking
- Annual leave
2d
Assistant Director - Children's Services Transformation and Commissioning
North Somerset Council —Weston-super-Mare
- £90,249 - £107,028 a year
- Full-time
- Hybrid work
- Management
- No degree
- Contracts
- Annual leave
10d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Strategic Innovation Manager
DNV —Bristol
- Full-time
- Hybrid work
- Business development
- AI
- Flexible schedule
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
3d
Senior / Lead Project Manager
Renishaw —Wotton-under-Edge
- Up to £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- SharePoint
- Free parking
- Employee assistance programme
Senior Manager - Support and Protect - CMB2606e
Cumberland Council —United Kingdom
- £81,049 - £83,932 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
1d
Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave

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sr. manager, implementation services jobs near shirehampton, bst

Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

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sr. manager, implementation services jobs in shirehampton, bst

Contract - Continuous Improvement Lead