Duty manager Work, Jobs in Shoreham, Ken (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Duty Manager
Swale Community Leisure Ltd —Sittingbourne
- £28,470 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
13d
Block Property Manager
Bawtrys Estate Management Ltd —Sevenoaks
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- IT
- Work from home
Quick apply
3d
Transport Manager
GXO Logistics —Maidstone
- Up to £61,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Duty Manager
Reigate Manor Hotel —Reigate
- £27,500 - £29,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
14d
Duty Manager
Zest Leisure Group —London
- £33,000 - £38,000 a year
- Weekend availability
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
Project Manager
FM Conway —Sevenoaks
- Full-time
- Maintenance
- Project management
- Contracts
- Employee discount
Quick apply
4d
Operations Manager
Lanes Group —Crawley
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
14d
Duty Manager
Places for People —London
- £34,258.50 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
11d
Duty Manager
The Maidstone Leisure Trust —Maidstone
- £29,200 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Warehouse Manager
Carbon3 —Wrotham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
12d
Assistant Manager - Operations
Britmax Technologies —Fulham
- £30,589.67 - £58,478.73 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
Duty Manager
Hilton —London
- £30,895 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Project Support - Dartford
Semperian Group —Dartford
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hospital
- Annual leave
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
MOI London LLC —London
- Sales
- English
- Administrative experience
Quick apply
Office Manager
Mansfield Solicitors & Advocates Limited —Orpington
- Monday to Friday
- Administrative experience
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

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duty manager jobs in shoreham, ken

Customer Service Manager

Duty Manager

PMO Manager

Block Property Manager

Transport Manager

Duty Manager

Duty Manager

Project Manager

Operations Manager

Duty Manager

Duty Manager

Duty Manager

Warehouse Manager

Assistant Manager - Operations

Duty Manager

Project Support - Dartford

Senior Consultant

Witness and Victim Engagement Support Programme Manager

Duty Manager

Office Manager

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