Quality assurance managers Work, Jobs in Shrewsbury, Shr (with Salaries)

Customer Quality Liaison
Caterpillar —Shrewsbury
- £19.72 an hour
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
5d
Technical Manager
ABP UK —Shrewsbury
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Quality Specialist
Mondelēz International —Chirk
- Full-time
- Continuous improvement
3d
Quality Audit Facilitator
Caterpillar —Shrewsbury
- £18.05 an hour
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
5d
Sterility Assurance Expert
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Quality Manager
CastAlum —Welshpool
- Full-time
- Engineering
- Continuous improvement
- Team management
- Life insurance
- Sick pay
Quick apply
Qualified Person
Ipsen Biopharm Ltd —Wrexham
- Full-time
- English
- Continuous improvement
- Leadership
Quality Team Leader
C & M Global Ltd —Wolverhampton
- From £13 an hour
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
8d
NPI Quality Engineer
WHS Plastics —Bridgnorth
- Full-time
- Writing skills
- Engineering
- Analysis skills
Quick apply
Global Team leader - IVDR
SGS —Wrexham
- Full-time
- Remote
- Writing skills
- Business development
- Project management
- Flexible schedule
Quick apply
Metrology Engineer
Magna International —Telford
- Computer literacy
- Engineering
- Analysis skills
Quick apply

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quality assurance managers jobs near shrewsbury, shr

Customer Quality Liaison

Caterpillar -
Shrewsbury

Apply Now

Job details

Full-time
£19.72 an hour
5 days ago

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Technical troubleshooting
Non-conformance investigation
Stakeholder collaboration
8D methodology
Stakeholder liaison
Analysis skills
Continuous improvement
Quality control
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis

Full job description

Career Area:

Operations

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Customer Quality Liaison

Salary: £19.72 per hour
Location: Shrewsbury

Benefits:

25 days annual leave,
Up to 6% Bonus
Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

About Caterpillar Defense

Caterpillar Defense at Shrewsbury is responsible for the design, development and integration of engine and drivetrain packages to meet the needs of tracked and wheeled military products globally. The facility also provides remanufacturing services for industrial military engines, components and transmissions.

About the Role

Are you passionate about solving technical problems, investigating product quality concerns, and driving continuous improvement?

We are looking for a Customer Quality Liaison to join our Quality team. This role acts as the key link between our customers and internal teams, ensuring customer concerns, warranty issues, and product quality investigations are resolved effectively and translated into meaningful improvements across the business.

You will work closely with customers, manufacturing, engineering, supplier quality, and operations teams to understand product issues, facilitate investigations, identify root causes, and drive corrective actions.

This is not a retail customer service role. We are seeking someone with a quality, manufacturing, engineering, or technical background who enjoys understanding how products work and solving complex problems.

What You'll Be Doing

Act as the primary quality contact for customer quality concerns and warranty investigations.
Coordinate technical investigations from initial notification through to resolution.
Support product strip-down, inspection, and root cause analysis activities.
Work with Manufacturing, Engineering, Supplier Quality, and Process teams to identify and implement corrective actions.
Analyse warranty and field performance data to identify trends and recurring issues.
Prepare investigation reports and communicate findings to customers and internal stakeholders.
Ensure customer feedback and lessons learned are embedded into products and processes.
Support containment activities where product quality concerns arise.
Represent the voice of the customer within the business.

What We're Looking For

Essential

Experience within a manufacturing, engineering, technical, or quality environment.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to manage multiple investigations and priorities.
Confidence working with cross-functional teams.

Desirable

Quality Engineering or Manufacturing Engineering experience.
Knowledge of warranty processes and customer investigations.
Experience of root cause analysis methodologies such as 8D, 5 Why, or Fishbone.
Understanding of quality management systems and continuous improvement principles.
Experience interacting directly with customers on technical matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

This job is subject to U.S. and U.K. rules concerning the export and protection of controlled or protected technologies or information, including, but not limited to, U.S. State Department regulations at International Traffic in Arms (ITAR), 22 C.F.R. 120 et. seq.; the Export Administration Regulation, 15 C.F.R. 730-774; and the Foreign Assets Control Regulations, 31 C.F.R. 500-598, and the United Kingdom Official Secrets Act 1989 (collectively, “Export Control and Protection of Information Laws”), and you may be subjected to additional security screening / checking.

Posting Dates:

August 24, 2026 - September 7, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

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Refine Your Search

quality assurance managers jobs in shrewsbury, shr

Customer Quality Liaison

Technical Manager

Quality Specialist

Quality Audit Facilitator

Sterility Assurance Expert

Quality Manager

Qualified Person

Quality Team Leader

NPI Quality Engineer

Global Team leader - IVDR

Metrology Engineer

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