Vacancy Reference Number
21561
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Number of Vacancies
1
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(B) OCU
Learning & Development
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Location
Hendon, Sidcup
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Building
MARLOWE HOUSE , PEEL CENTRE HENDON
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Band
Band M
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Part/Full Time
Full Time
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Hours per Week
36 hours per week
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Type of Contract
Permanent
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Job Advert
Job Title: Senior LMS Analyst
Salary: The starting salary is £ 63,409, which includes allowances totalling £3,009.
The salary is broken down as £ 60,400 basic salary, which will increase annually until you reach the top of the scale £ 65,886. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: Hendon, Sidcup
The Senior LMS Analyst is a leadership role responsible for the ongoing development, optimisation, and operational management of the organisation’s Learning Management System (LMS) and wider learning technology.
The role combines technical expertise, service leadership, and people management, ensuring that the LMS delivers an effective, user centred experience while supporting organisational learning objectives. The postholder will lead a small team, including LMS analysts and service desk resources, and play a key role in shaping the future direction of digital learning services.
Key Responsibilities
Lead, manage, and develop a team of LMS analysts and service desk staff, setting clear objectives and performance expectations.
Provide coaching, support, and professional development opportunities for team members.
Develop a customer focused team culture.
Manage team capacity, workload prioritisation, and resource planning.
Oversee the configuration, administration, and continuous improvement of the LMS platform.
Lead on system upgrades, enhancements, and change implementation.
Ensure the LMS aligns with organisational learning strategies and business needs.
Evaluate and support integration with other learning technologies and systems.
Oversee the LMS service desk function, ensuring timely and effective resolution of issues and user queries.
Define and monitor service standards, SLAs, and performance metrics.
Continuously improve support processes to enhance user experience.
Act as an escalation point for complex system or user issues.
Identify opportunities to improve system functionality, usability, and engagement.
Lead on user experience improvements, including interface design and content accessibility.
Work with stakeholders to gather requirements and translate them into technical solutions.
Support innovation in digital learning approaches and tools.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.
Completed applications must be submitted by 23:55 on 31/07/2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 week after closing date
Following application review, successful candidates will be invited to interview. Interview dates will commence 1 week after CBQ sift
www.metpolicecareers.co.uk
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Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training
Essential Criteria
Proven experience managing or administering an LMS (e.g., Cornerstone, Moodle, etc.).
Experience leading or supervising a team, including line management responsibilities.
Strong understanding of learning technologies and digital learning environments.
Experience managing service delivery, including service desk or support functions.
Strong stakeholder engagement and communication skills.
Ability to analyse data and translate insights into practical improvements.
Desirable
Experience with LMS implementation or major system transformation projects.
Knowledge of learning design principles and user experience optimisation.
Familiarity with system integrations (e.g., HRIS, content providers, APIs).
Experience working with external suppliers or managed service providers.
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Required Languages
English
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Reports To
Head of Learning Technologies
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Additional Information
CVF Staff Band.pdf – 971KB Opens in a new window
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The following competencies will be tested against during sift:
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We take ownership at level 2
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We analyse critically at level 2
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We collaborate at level 2
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Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.
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