Customer care specialist Work, Jobs in Sileby, Lec (with Salaries)

IPS Employment Specialist (Leicestershire Central)
Intuitive Thinking Skills Ltd —Leicester
- £27,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Graduate Customer Account Executive - Luxury Labels and Packaging
Label Apeel Ltd —Leicester
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Referral programme
- Sick pay
Quick apply
6d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Operations Assistant
TIP GROUP —Loughborough
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Handler - DG Specialist
FedEx EU —Leicester
- £20,732.40 a year
- Part-time
- Employee assistance programme
11d
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
12d
Support Worker
Dignus Group —Shepshed
- £12.71 an hour
- Overtime
- Customer service
- Organisational skills
- Care plans
- Paid training
- Annual leave
Pharmacy Dispenser
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Care plans
- Communication skills
Probe Lab Engineer - Probe Repair, Testing and Innovation
Modality Group Limited —Loughborough
- Up to £35,000 a year
- Full-time
- Engineering
- Laboratory experience
- Maintenance
- Free parking
Quick apply
9d
Prescription Management Administrator
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Microsoft Office
- Employee discount
- Referral programme
Patient Transport Liaison Officer
EMED Group —Leicester
- £13.71 an hour
- Full-time
- Hospital
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
2d
Partner Account Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Claims Fraud Investigator - First Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
2d
Export Specialist - NPWT ICO - Remote Role (m/f/x)*
Solventum —Loughborough
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Metering Specialist
Stadia Group Limited —Enderby
- £25,000 - £35,000 a year
- Full-time
- Heavy lifting
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply

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IPS Employment Specialist (Leicestershire Central)

Intuitive Thinking Skills Ltd
Leicester

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
6 days ago

Benefits

Casual dress
Additional leave
Annual leave
Company pension
Company events
Employee discount
Sick pay

Qualifications

Leadership

Full job description

JOB DESCRIPTION

Job Title: IPS Employment Specialist

Grade: £27,000 to £30,000 pa

Location: Leicestershire and Rutland (Loughborough and Melton Mowbray Hub’s)

Hours: 37.5 pw

Accountable To: Employment Specialist Team Lead

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our customers.

Our IPS Service supports individuals facing drug and alcohol challenges to build a meaningful, sustainable positive future through integrating employment as a part of their recovery. We are committed to embedding the voices, expertise and leadership of people with living & lived experiences in everything we do, from service design to delivery and evaluation.

JOB PURPOSE

As an IPS Employment Specialist you will play a central role in ensuring people referred to our service receive high quality employment support through regular 1-2-1 support in the community. You will embed employment as apart of their recovery by working in partnership with the treatment team to ensure all individuals can access IPS employment support.

Job Summary

Under the supervision of the Senior Employment Specialist, manage a caseload of up to 25 people currently in community based treatment services for drug and/or alcohol dependency and who are unemployed, and who wish to secure paid employment.

Individual Placement and Support

· Managing a caseload of c.25 people in drug and alcohol treatment services who wish to return to, or start, paid employment. Clients will be worked with for up to 9 months, plus up to 4 months of in-work support, as specified in the IPS-AD protocol.

· Building effective working relationships with local employers, training providers to secure employment opportunities for people in community treatment for substance misuse, including ensuring the service is focused on accessing the ‘hidden’ labour market.

· Providing job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the client, following the evidence-based principles and procedures of IPS supported employment.

· Providing ongoing support according to both the employee’s and employer’s needs to enable people who have experienced dependency on drugs and/or alcohol retain employment once secured.

· Promoting the profile of employment and working embedded within the clinical team to raise expectations around the ability of clients to attain paid work.

Overview of Main Responsibilities

· To prepare individuals for employment through assessing each person’s individual employment needs through vocational profiling, and then actively support them to achieve their employment goals, in partnership with the clinical team.

· To promote the benefits of supporting clients to access employment within the clinical team and external employers, aiming to raise the profile of IPS services, and raise expectations around the ability of clients to access paid employment.

· To work with client keyworkers and clinical staff, including through case conferencing, to ensure that clients receive appropriate support from everyone involved in their care during the return to work process.

· To provide advice and support to employers, as agreed with the individual, which may include negotiating adjustments and on-going contact with supervisors to ensure job retention.

· To assess individual support needs related to work which might typically include help with welfare benefits, travel to work, managing health at work etc.

· To work flexibly on occasion as required by clients and employers, which may require some working out of normal office hours.

Key Relationships

· Organisation managers, human resources, clinical teams, user groups, VCS organisations, local colleges, local employment services, local employers and Jobcentre Plus.

Professional Development

· To participate in your own IPS and management supervision, objective setting/appraisal, and personal development plan.

Policy and/or service development

· To work with the local IPS Employment Specialist Team Lead and service management to ensure that vocational support services offered continue to develop effectively.

· To participate in effective monitoring and evaluation systems in relation to the contract

Research and Development

· To keep abreast of changing practice within IPS and vocational support more generally.

Who we’re looking for

We welcome people from a range of backgrounds and with all kinds of life experience, but here’s what we’d like you to have:

Experience or an understanding of working with people with drug and alcohol recovery support needs.
Experience of working with people on a one-to-one basis, offering motivation and support.
Empathy with those with drug and alcohol recovery support needs.
The ability to build good relationships with a range of different people, from referral partners/sources across a range of settings, employers and service users.
The ability to demonstrate considerable resilience and adaptability.
The ability to manage multiple tasks at once.
A passion for making a difference to peoples’ lives.

Annual Leave: 26 days paid holiday pa + bank holidays, rising to 28 days holiday + bank holidays with each full service year accrued

Additional Information:

1. Full training package provided

2. Auto-enrolment Pension

3. Generous Staff Benefit package

Work Location: In person

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Employee discount
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in sileby, lec

IPS Employment Specialist (Leicestershire Central)

Graduate Customer Account Executive - Luxury Labels and Packaging

Foster Carer Recruitment Lead

Employment Specialist

Operations Assistant

Handler - DG Specialist

Customer Care Champion - Dispatcher

Client Care Advisor (16.25hrs)

Support Worker

Pharmacy Dispenser

Careers At Aspire UK

Probe Lab Engineer - Probe Repair, Testing and Innovation

Prescription Management Administrator

Patient Transport Liaison Officer

Partner Account Coordinator

Claims Fraud Investigator - First Party

Senior Complaints Insight Specialist

System Administrator

Export Specialist - NPWT ICO - Remote Role (m/f/x)*

Metering Specialist

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