Customer solutions specialist Work, Jobs in Simpson, Bkm (with Salaries)

Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
8d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
6d
Customer Success & Renewals Specialist
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
7d
Housing Solutions Officer (Higher)
Milton-Keynes-Council —Milton Keynes
- £38,510 - £43,149 a year
- Communication skills
- Annual leave
- Employee discount
6d
Employee Relations Specialist - 12 month Fixed Term Contract
Dominos —Milton Keynes
- Travel
- Human resources
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Life insurance
Quick apply
5h
Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Data analysis skills
- Bachelor's degree
- Travel
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Milton Keynes
- Temporary
B2B Agency Campaign Manager
Return on Investment Ltd —Milton Keynes
- £45,000 - £53,000 a year
- Hybrid work
- Annual leave
- Gym membership
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Client Solutions Executive
TECHNIA GmbH —Milton Keynes
- Hybrid work
- Business development
Principal Specialist, Customer Service
Collins Aerospace —Leighton Buzzard
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Deputy Regional Operations Manager
Wilson James —Milton Keynes
- £45,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Annual leave
- Employee discount
7d
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Operational Support Specialist
ID Logistics & Transport Ltd —Milton Keynes
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Leadership
Quick apply
5d

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customer solutions specialist jobs near simpson, bkm

Payment Support Advisor

Amplius -
Milton Keynes

Apply Now

Job details

Part-time
£19,033.82 - £34,498.80 a year
8 days ago

Qualifications

Customer service call handling
Case note recording
Case record updates
Arrears management
Accounts Receivable Credit Control
Organisational skills
Tenancy sustainment support
Customer support
NVQ
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
A Level

Full job description

Are you passionate about helping people and making a difference to communities? As a Payment Support Advisor at Amplius, you’ll work with customers to manage rent, sort out payments, and find solutions that work for them. You’ll provide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure.

Salary: £19,033.82 per year (FTE £34,498.80)

Contract: Permanent, part time

Your week: 20 hours - Monday to Friday 9am to 1pm. Weekly hours are set but start and end times may be negotiable.

Location: Hybrid with a weekly presence in either our Milton Keynes or Rushden office

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Manage rent and other customer accounts, monitoring arrears and taking timely action to minimise debt
Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers
Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisation’s income priorities
Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed
Maintain accurate case notes and records in housing management systems, ensuring all interactions are logged correctly
Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy
Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management

What we’re looking for

Educated to Level 3 (e.g. A-levels, NVQ, or equivalent experience)
Experience of working in a front facing, customer focussed role
Experience in rent or income recovery, credit control, or financial support within a customer service environment
Experience communicating effectively with customers via telephone and written correspondence
Awareness of data protection, confidentiality, and equality requirements in service delivery
Excellent telephone manner and ability to manage challenging conversations professionally.
Effective organisational skills with the ability to manage competing priorities and caseloads.
Sound judgement and decision-making when progressing cases.

Important - Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached job description before applying so you get the full scope of the role.

Closing: 3 September

Interviews in Milton Keynes: 10 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply Now

Refine Your Search

customer solutions specialist jobs in simpson, bkm

Payment Support Advisor

Customer Service Specialist

1st Line Support Analyst

Customer Success & Renewals Specialist

Housing Solutions Officer (Higher)

Employee Relations Specialist - 12 month Fixed Term Contract

Client Support Advisor

Planning Consultant

Intelligence and Incident Response Co-ordinator

Client Onboarding Executive

Talent Acquisition Specialist

Luxury Events & Fundraising Relationship Executive

Specialist: Full-Time, Part-Time, and Part-Time Temporary

B2B Agency Campaign Manager

1st Line Service Desk Analyst (Days)

Client Solutions Executive

Principal Specialist, Customer Service

Deputy Regional Operations Manager

Customer Relations Specialist

Operational Support Specialist

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