Delivery manager Work, Jobs in Sipson (with Salaries)

Service Delivery Manager
ABM —Harlington
- Full-time
- Team management
5d
Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- PMP
- Team management
- Agile
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Delivery Manager
The Football Foundation —London
- £40,000 - £46,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Annual leave
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Computer literacy
- Team management
- Budgeting
- Annual leave
- Employee discount
Quick apply
Delivery Manager
Intent HQ —London
- Hybrid work
- PMP
- Organisational skills
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Contract Agile Delivery Manager
Codurance —London
- £550 - £600 a day
- Hybrid work
- Team management
- Mentoring
- Agile
Quick apply
5d
Senior Delivery Manager
Waracle —London
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Proactive Customer Care Operational Delivery Manager
British Airways —London
- Full-time
- Analysis skills
- Bachelor's degree
- Business
13d
Skills Delivery Manager
Shaw Trust —London
- £45,605 - £52,048 a year
- Management
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
9d
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
13d
Delivery Manager
Hawk-Eye Innovations (HEI) —London
- £34,000 - £48,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Night Manager
ASDA —London
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
2h
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Lead Proactive Customer Care Operational Delivery Manager
British Airways —London
- Full-time
- Presentation skills
- Continuous improvement
- Travel
13d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
12d
Service Delivery Manager
CGI —Reading
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply
7d

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Service Delivery Manager

ABM -
Harlington

Apply Now

Job details

Full-time
5 days ago

Qualifications

Operations management
Employee relations case handling
Shift management
Team management
Partnership building
Relationship management
Aviation passenger services
Load & unload

Full job description

Description

LOCATION: Heathrow

SHIFT PATTERN: Permanent Nights 10pm-6pm, 4-on-4-off shift pattern

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

ROLE OVERVIEW AND PURPOSE

As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering crucial assistance 365 days a year.

The Night Shift SDM will be an active member of the team, assisting passengers when required as well as carrying out their management duties

You will act as the operational manager on the ground, taking charge of daily activities, proactively managing any disruptions and ensuring our services exceed client expectations and legislative requirements. Acting as a true brand ambassador for ABM, your mission is to drive a deeply customer-focused culture while building excellent, collaborative relationships with airlines, handlers and airport authorities.

Main Duties & Responsibilities

Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs).

Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.

Relationship Management: Build and sustain highly collaborative partnerships with airlines, ground handlers and Heathrow Airport management to ensure a unified approach to passenger care.

People Management & HR Processes: Actively manage your team through the full HR lifecycle. You are responsible for completing return to work interviews following absences, conducting absence improvement meetings, and carrying out thorough investigations for disciplinary, grievance and health & safety matters.

Operational Control & Quality: Champion a customer-focused culture by taking responsibility for ensuring robust daily handovers and ensuring detailed reports are completed should a service failure occur so the operation continuously improves.

Apply Now

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