Manager Work, Jobs in Skegness, Eng (with Salaries)

Customer Service Leader
DoughGirl/ The Chuckling Cheese Co —Skegness
- £29,640 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Garden Centre Team Leader
Chapel Garden Centre —Skegness
- Weekend availability
- Customer service
- Merchandising
- Forklift
- Employee discount
Quick apply
6d
Head of Leisure
Butlin's —Skegness
- Full-time
- Management
- Human resources
- Leadership
Dispatch Team Leader
DoughGirl & Chuckling Cheese Co —Skegness
- £15 an hour
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Employee discount
- Sick pay
Quick apply
14d
Deputy Garden Centre Manager
Woodthorpe Garden Centre —Alford
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
5d
Hotel Manager
Chelsea Hotel LTD —Skegness
- £26,500 a year
- Full-time
- Hybrid work
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
Bakery Team Leader/Supervisor
DoughGirl —Skegness
- £15 an hour
- Full-time
- Supervising experience
- Bakery
- First Aid Certification
- Free parking
- Store discount
Quick apply
7d
Bar Manager - Multi Venue
Butlin's —Skegness
- Full-time
- Hospitality
- Bar
- Leadership
Packing Room Manager
Hames Chocolates Ltd —Skegness
- £29,000 - £34,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
12d
Accommodation Cleaning Manager
Butlin's —Skegness
- Full-time
- Microsoft Outlook
- Management
- Resort
Financial Controller (Finance Director Designate)
Quadzilla —Horncastle
- £70,000 - £85,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
Food and Beverage - Complex Manager - Q02
Parkdean Resorts —Hunstanton
- £43,930 a year
- Weekend availability
- Leadership
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Maintenance - Assistant Maintenance Manager - MA1
Parkdean Resorts —Skegness
- £30,118 a year
- Carpentry
- Maintenance
- Plumbing
- Store discount
- Employee assistance programme
Quick apply
2d
Hotel General Manager
Coggeshall Investment —Alford
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
Quick apply
14d
Supermarkets & Vending Manager
Butlin's —Skegness
- Full-time
- Hospitality
- Retail management
- Leadership
Fire Safety Manager
Butlin's —Skegness
- Full-time
- Leadership
- Communication skills
- Resort
Beachcomber Inn Kitchen Manager
Butlin's —Skegness
- Full-time
Head Housekeeper
Tanglewood Care Services —Alford
- £12.90 an hour
- In-person
- Hospital experience
- Referral programme
Quick apply
6d
Pizza Venue Shift Leader
Haven —Skegness
- Up to £13.71 an hour
- Part-time
- Leadership
- Communication skills
- Employee discount
Quick apply
Team Manager - Food - Skegness SF
Marks & Spencer —Skegness
- Full-time
- Employee discount
12d

I want to receive the latest job alerts for manager in skegness, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Leader

DoughGirl/ The Chuckling Cheese Co
Skegness

Quick apply

Job details

Permanent | Full-time
£29,640 a year
13 days ago

Benefits

Free parking
Casual dress
Discounted or free food
Private medical insurance
Employee discount
On-site parking

Qualifications

CRM software
Management
Operations management
Customer service
Microsoft Office
IT
Leadership
Communication skills

Full job description

Customer Service Team Leader

Location: Skegness, Lincolnshire

Company: DoughGirl & The Chuckling Cheese Company

Reports To: Head of People & Company Directors

About Us

DoughGirl and The Chuckling Cheese Company are two fast-growing, customer-focused brands dedicated to delivering exceptional products and experiences. From indulgent cookies and cookie pies to award-winning cheeses and gourmet gifts, our customers are at the heart of everything we do.

We are looking for an enthusiastic, organised and customer-focused Customer Service Team Leader to lead our customer service function across both brands, ensuring every customer receives outstanding support and a first-class experience.

The Role

As Customer Service Team Leader, you will be responsible for overseeing the day-to-day operations of the customer service department, leading and developing the team whilst maintaining exceptional service standards across multiple sales channels including our websites, retail stores, marketplaces and social media platforms.

You will act as the key point of escalation for customer enquiries and work closely with other departments to continuously improve the customer journey.

Key ResponsibilitiesTeam Leadership

Lead, motivate and support the Customer Service Team.
Conduct regular one-to-one meetings and performance reviews.
Assist with recruitment, onboarding and training of new team members.
Create a positive, customer-focused culture.
Manage team rotas and ensure adequate customer service coverage.

Customer Experience

Ensure all customer enquiries are handled professionally, efficiently and within agreed service levels.
Manage escalated customer complaints and complex cases.
Monitor customer feedback and identify opportunities for improvement.
Drive customer satisfaction and retention across both brands.
Ensure a consistent brand experience across all customer touchpoints.

Operational Management

Oversee customer communications via email, telephone, live chat, social media and online marketplaces.
Monitor and report on customer service KPIs and team performance.
Identify trends in customer enquiries and recommend process improvements.
Work closely with production, dispatch, marketing, sales and retail teams to resolve issues quickly.
Assist in developing customer service procedures and best practices.

Administration & Reporting

Produce regular customer service reports and performance updates.
Maintain accurate customer records and case management systems.
Ensure compliance with company policies and relevant legislation.
Support wider business projects and initiatives when required.

Skills & ExperienceEssential

Previous experience in a customer service supervisory or team leader role.
Strong leadership and people management skills.
Excellent communication skills, both written and verbal.
Strong problem-solving and decision-making abilities.
Highly organised with excellent attention to detail.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong IT skills including Microsoft Office and customer service systems.

Desirable

Experience within e-commerce, retail, food manufacturing or FMCG environments.
Experience working with Shopify, marketplace platforms or CRM systems.
Knowledge of customer service performance metrics and reporting.

Personal Attributes

Passionate about delivering exceptional customer experiences.
Positive and approachable leadership style.
Proactive and solutions-focused mindset.
Resilient under pressure.
Strong team player with the ability to build relationships across departments.
Committed to continuous improvement.

What We Offer

Competitive salary.
Staff discounts across DoughGirl and The Chuckling Cheese Company products.
Opportunities for career progression and development.
Supportive and collaborative working environment.
The opportunity to play a key role in two exciting and growing brands.

Working Hours

Full-time position. Flexibility may be required during peak trading periods, weekends and seasonal events.

How to Apply

If you are passionate about customer service and enjoy leading teams to deliver outstanding customer experiences, we'd love to hear from you.

Pay: £29,640.00 per year

Benefits:

Casual dress
Discounted or free food
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

manager jobs in skegness, eng

Customer Service Leader

Garden Centre Team Leader

Head of Leisure

Dispatch Team Leader

Deputy Garden Centre Manager

Hotel Manager

Bakery Team Leader/Supervisor

Bar Manager - Multi Venue

Packing Room Manager

Accommodation Cleaning Manager

Financial Controller (Finance Director Designate)

Food and Beverage - Complex Manager - Q02

Maintenance - Assistant Maintenance Manager - MA1

Hotel General Manager

Supermarkets & Vending Manager

Fire Safety Manager

Beachcomber Inn Kitchen Manager

Head Housekeeper

Pizza Venue Shift Leader

Team Manager - Food - Skegness SF

I want to receive the latest job alerts for manager in skegness, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected