Head coach Work, Jobs in Skelmersdale, Lan (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Operations Manager
Chards Coin & Bullion Dealer —Blackpool
- From £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
2d
Rugby Coach
Scarisbrick Hall School —Ormskirk
- £13.75 an hour
- Full-time
- In-person
- Communication skills
- School
Quick apply
9d
Agile Delivery Manager
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Annual leave
- Employee discount
Golf Head Coach
Myerscough College —Preston
- £35,822 - £40,684 a year
- Full-time
- Recruiting
- Leadership
- Employee assistance programme
People Performance & Experience Manager
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Head Coach
Everlast Gyms —Bromborough
- Weekend availability
- Continuous improvement
- Mentoring
- Recruiting
- Employee discount
- Gym membership
Quick apply
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Project management
- Recruiting
- Employee assistance programme
- Employee discount
Agile Delivery Manager
Alfred H Knight Group —Liverpool
- Full-time
- DevOps
- Continuous improvement
- Employee assistance programme
Quick apply
9d
HEAD FOOTBALL COACH
Soccer HQ - Chorley —Leyland
- £15 - £25 an hour
- Part-time
- Experience working with children
- First Aid Certification
- In-person
Quick apply
9d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply
Senior Events Manager
Bolton Wanderers Football Club —Bolton
- £31,000 a year
- Full-time
- Customer service
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
10d
Regional HR Advisor
Elis —Chorley
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Employee assistance programme
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
9d
Operations Manager - New Partner Experience
Deliveroo —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
9d
Bank Assessor for Early Years and Teaching Assistants
The City of Liverpool College —Liverpool
- £36.39 an hour
- Temporary
- School
Quick apply
3d
Team Manager (Speciality)
Weightmans —Liverpool
- Full-time
- Business development
- Continuous improvement
- Recruiting
National Account Manager
Catena People Limited —Wigan
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Writing skills
- Bakery
- Health & wellbeing programme
- Work from home
Quick apply
12d
Dealership Accountant
Vans Northwest Ltd —St Helens
- £50,000 a year
- Overtime
- Computer literacy
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Supply Chain Manager
Recycling Lives Services —Preston
- £42,000 - £46,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d

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Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
4 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

head coach jobs in skelmersdale, lan

Head of Customer Service

Operations Manager

Rugby Coach

Agile Delivery Manager

Golf Head Coach

People Performance & Experience Manager

Head Coach

Talent Acquisition Partner

Agile Delivery Manager

HEAD FOOTBALL COACH

Team Manager - Relationship Management

Senior Events Manager

Regional HR Advisor

Head of Sales - Remote (England)

Operations Manager - New Partner Experience

Bank Assessor for Early Years and Teaching Assistants

Team Manager (Speciality)

National Account Manager

Dealership Accountant

Supply Chain Manager

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