Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Insurance Account Handler
Gallagher —Brierley Hill
- Up to £36,000 a year
- Full-time
- Communication skills
- Free parking
- Life insurance
Quick apply
Credit Hire Recovery Handler
1010 Solutions —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
5d
Complaint Handler
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Communication skills
Team Leader
Gallagher —Brierley Hill
- £45,000 a year
- Full-time
- Customer service
- Team management
- Mentoring
Quick apply
Case Handler
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Trainee Paralegal
Broadgate legal —Stourport-on-Severn
- £25,000 - £30,437 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- No experience needed
Quick apply
4d
Receptionist/Administrative Assistant/Customer Service/Sales Adviser
Xclusive Motor Services —Birmingham
- From £12.71 an hour
- Full-time
- Computer literacy
- Accounting
- Data entry
- Free parking
Quick apply
7d
UK - Day Operations Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
Noise Induced Hearing Loss - File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Writing skills
- Research
- Employee discount
Quick apply
Lead File Handler - Military Disease
Keoghs —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Team management
- Employee discount
Quick apply
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Pre Lit Credit Hire Validation File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Employee discount
Quick apply
9d
OCC (Operations & Communications Centre ) Contact Handler
West Mercia Police —Hindlip
- £23,395 - £31,337 a year
- Part-time
- Annual leave
- Employee assistance programme
Account Handler / Sales Administrator
Athena Worksuface Fabrications Ltd —Worcester
- £26,437 - £27,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
- Annual leave
Quick apply
5d
Client Advisor/Account Handler
Marsh —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
Claims Handler
PIB Group Services Ltd. —Birmingham
- Up to £37,000 a year
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
6d
Claims Handler - Commercial & Schemes
Howden Group Holdings —Stourbridge
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
Claims Administrator
Broadgate legal —Kidderminster
- £25,000 - £30,000 a year
- Part-time
- Microsoft Word
- Customer service
- No experience needed
- Flexitime
Quick apply
7d

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Call Handling & Dispatch

West Midlands Police -
Birmingham

Apply Now

Job details

Full-time
£28,914 - £32,613 a year

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 35 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role. If you are successful at the recruiter review stage and invited to schedule an Assessment Centre, please note that the dates visible are the only dates being offered. Due to the group assessments, availability of our assessors and volume of candidates, we cannot accommodate individual requests for dates. Please also note that once your invitation is received, you will have 10 days to schedule your assessment centre.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

handler jobs in smethwick, wmd

Call Handling & Dispatch

Airport Station Manager

Insurance Account Handler

Credit Hire Recovery Handler

Complaint Handler

Team Leader

Case Handler

Trainee Paralegal

Receptionist/Administrative Assistant/Customer Service/Sales Adviser

UK - Day Operations Team Leader, Walsall

Noise Induced Hearing Loss - File Handler

Lead File Handler - Military Disease

Customer Claims Specialist

Pre Lit Credit Hire Validation File Handler

OCC (Operations & Communications Centre ) Contact Handler

Account Handler / Sales Administrator

Client Advisor/Account Handler

Claims Handler

Claims Handler - Commercial & Schemes

Claims Administrator

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