Capture manager Work, Jobs in Soho, Gtl (with Salaries)

Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Work from home
- Sick pay
Quick apply
L&D Program & Transformation Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Agile
- Training & development
Account Manager, Consumer & Lifestyle
Finn Partners —London
- From £36,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Mentoring
- Annual leave
Duty Manager
Virgin Active —London
- Communication skills
- Annual leave
- Employee discount
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Workplace Manager
IWG —London
- Monday to Friday
- Customer service
- Presentation skills
- Continuous improvement
- Annual leave
Director, Program & Project Management
STACK Infrastructure EMEA Limited —London
- Full-time
- Hybrid work
- PMP
- Team management
- Agile
Quick apply
Assistant Project Manager (PMO)
WSP —London
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Lettings negotiator, Tower Bridge
Cluttons —London
- Sales
- Computer literacy
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Account Manager (Customer Outcomes Specialist)
Scarlet —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
Head of International Product / Group Product Manager - Customer Experience
Deliveroo —London
- Full-time
- Hybrid work
- Machine learning
- Product management
- AI
Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Duty Manager - 6 Month Contract
Virgin Active —London
- £14.56 an hour
- Full-time
- Communication skills
- Annual leave
- Employee discount
CRM Manager
Steer —Hemel Hempstead
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager (VA)
Virgin Active —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Head of Operations
Wearegrip —London
- Continuous improvement
- Recruiting
- Contracts
- Annual leave
- Work from home
Event Project Manager
BCD Travel —London
- Hybrid work
- Organisational skills
- Budgeting
- In-person
- Sick pay
9d
Framework Manager
Selwood Limited —Dartford
- £71,080 a year
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Training Manager - Southern Region
Wonderfield Group —London
- £45,000 a year
- Full-time
- Hospitality
- Travel
- Training & development
Quick apply
4d

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Consumer Contact Adviser: Customer Service (Permanent)

The Motor Ombudsman
London

Quick apply

Job details

Permanent | Full-time
£28,649 a year

Benefits

Work from home
Company events
Private medical insurance
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Complaint handling
Customer interaction
ADR
Communication skills
A Level
Time management

Full job description

Job Title: Consumer Contact Adviser (Customer Service)
Permanent - Full time

Responsible to: Consumer Contact Manager

Role overview:

The Motor Ombudsman’s mission is to provide the best ombudsman & dispute resolution service through passionate, engaged people, driving excellence in customer service across the automotive sector.

We take PRIDE in what we do, and are committed to our values:

Positive

Respectful

Impartial

Dynamic

Empowered

As the newest member you will be working in a high-volume contact centre environment, within a friendly and professional customer service team. You will be required to be working partly from home and partly in the office. The office is located in Central London, Westminster. As a member of the Consumer Contact Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

TMO is an equal opportunity employer. We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone and all qualified applicants will receive consideration for employment regardless of race, colour, nationality or ethnic or national origins, sexual orientation, mental or physical disability, religion or belief, age, sex (including gender reassignment) or marital or civil partnership status. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

Main responsibilities and duties:

Manage a high volume of enquiries via inbound calls, email, Web2Case, and post.
Provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills.
Assess if the complaint received falls into TMO remit and inform the consumer accordingly.
Provide updates to consumers with existing cases via phone/email/post.
Provide accurate information when referring consumers to the appropriate bodies to assist when outside of TMO remit.
Accurate capture and logging of all mandatory data to quality requirements
Any other ad-hoc or admin duties as required.
Meet and exceed TMO Customer Service levels, Targets and KPI's
Operate within TMO values framework, processes and relevant TMO timeframes, OA Policies, and UK consumer law

Person Specification: Experience, Knowledge and Skills

Essential

Minimum 2 years’ experience in a Customer Service Contact Centre role
Strong ability to adapt to different communication styles and understand individuals needs
Ability to communicate clearly both written and verbally
Ability to remain calm in a fast-paced and challenging environment
Excellent attention to detail
Embrace and uphold TMO values
Excellent time management skills
Ability to work to individual, team and department targets and KPI’s
Highly self-motivated individual with a positive and proactive attitude that can work in a team or under own initiative

Job Types: Full-time, Permanent

Pay: £28,649.00 per year

Benefits:

Company events
Private medical insurance
Sick pay
Work from home

Ability to commute/relocate:

London SW1P 2BN: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

customer service: 3 years (required)
Call Centre : 2 years (preferred)

Work Location: Hybrid remote in London SW1P 2BN

Quick apply

Refine Your Search

capture manager jobs in soho, gtl

Consumer Contact Adviser: Customer Service (Permanent)

L&D Program & Transformation Senior Manager

Account Manager, Consumer & Lifestyle

Duty Manager

Contract Manager - Northern Trains

Workplace Manager

Director, Program & Project Management

Assistant Project Manager (PMO)

Lettings negotiator, Tower Bridge

Enterprise Customer Success Manager

Account Manager (Customer Outcomes Specialist)

Head of International Product / Group Product Manager - Customer Experience

Customer Experience Manager, Strategic Enterprise

Duty Manager - 6 Month Contract

CRM Manager

Duty Manager (VA)

Head of Operations

Event Project Manager

Framework Manager

Retail Training Manager - Southern Region

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