Knowle Work, Jobs in Solihull (with Salaries)

Customer Support Advisor
The Right Mortgage and Protection Network —Solihull
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Barista
Swan Yard Coffee & Kitchen —Solihull
- £12.21 - £12.30 an hour
- Weekend availability
- Customer service
- Basic maths
- Food service
- Employee discount
Quick apply
Sales Negotiator
Hunters Property Group —Solihull
- £27,428.18 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Bereavement leave
- Life insurance
Quick apply
Training & Development Manager
The Right Broker —Solihull
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Work from home
- Referral programme
Quick apply
8d
Assistant Boutique Manager
Caroline Bramley Boutique —Solihull
- From £15 an hour
- Weekend availability
- Sales
- Customer service
- Supervising experience
Quick apply
Care Assistant
Caremark - Home Care in Solihull —Solihull
- £12.15 - £14.50 an hour
- Part-time
- No experience needed
- Annual leave
- Flexible schedule
Property Manager
Scanlans Property Management —Solihull
- Monday to Friday
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Estate Agent Selling Luxury Homes
Fine and Country —Solihull
- £100,000 a year
- Remote
- Work from home
- Flexible schedule
Aesthetic Practitioner
3D-Aesthetics clinics —Leamington Spa
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Customer service
- In-person
- Employee discount
Quick apply
14d
Care Assistant - Nights
Avery Healthcare —Knowle
- £12.85 an hour
- Night shift
- No experience needed
Quick apply
Qualified Dental Nurse
Knowle Smile Spa —Solihull
- £14.00 - £15.50 an hour
- Part-time
- In-person
- Communication skills
- Nursing
- Employee discount
Quick apply
6d
Financial Administrator (Droitwich)
Perspective Financial Group —Droitwich
- Monday to Friday
- Microsoft Outlook
- Administrative experience
- Communication skills
- Referral programme
5d
Drum Teacher (Self Employed)
Solihull Music School —Solihull
- £24.00 - £28.50 an hour
- Part-time
- Organisational skills
- Classroom experience
- In-person
Quick apply
Paraplanner
Perspective Financial Group —Droitwich
- Monday to Friday
- Microsoft Powerpoint
- Communication skills
- Referral programme
Valuation Surveyor/Associate
Bruton Knowles Limited —Birmingham
- Full-time
- Hybrid work
- Employee discount
Head of House (non-Teaching)
Windsor Academy Trust —Kingswinford
- £27,737 - £34,434 a year
- Teaching
4d
Teacher of Food / Hospitality & Catering
Windsor Academy Trust —Kingswinford
- £32,916 - £51,048 a year
- School
3d
Senior Building Surveyor
Bruton Knowles Limited —Birmingham
- Full-time
- Hybrid work
- Employee discount

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Customer Support Advisor

The Right Mortgage and Protection Network -
Solihull

Quick apply

Job details

Full-time
£24,000 - £26,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company pension
Discounted gym membership
Employee discount
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Computer networking
IT
Customer support
Communication skills

Full job description

The Opportunity
We are a completely independent network for mortgage and protection advisers, with over 850 members across the UK. We have an exciting opportunity for a Customer Support Advisor to join our team, supporting our advisers, who we consider our customers.

This is a highly phone-based role, ideal for someone who thrives in a fast-paced environment and enjoys speaking to people throughout the day. You’ll be responsible for handling a high volume of inbound and outbound calls, assisting with queries, and providing excellent support across multiple channels including live chat.

The successful candidate will be required to work full-time from our Head Office in Knowle, Solihull. Due to the nature of the role, no flexibility can be offered regarding this requirement.

We’re looking for a confident communicator who can quickly learn new systems, provide exceptional service, and remain positive and proactive under pressure.

___________________________________________________________________________

Benefits of a Customer Support Advisor

Health & Dental Cash Plan
Access to GP appointments anytime
24/7 counselling support
Death in Service cover
Company Sick Pay
Holiday Buy and Sell Scheme
Salary Sacrifice Pension Scheme
Gym discount
High Street brand discounts
Refer a Friend Scheme
Refer an Adviser Scheme
Friendly, motivated team and supportive working environment
Office closure over Christmas
Open and communicative management style, with regular 1:1 sessions

___________________________________________________________________________

Responsibilities of a Customer Support Advisor

Act as the first point of contact for our advisers (customers)
Handle a high volume of inbound calls, providing support and resolving queries
Carry out outbound calling campaigns to support business needs
Respond to customer queries via live chat and other communication channels
Provide support with Acre (software) related queries
Maintain accurate records of customer interactions
Support general administrative tasks as required
Work collaboratively with internal teams to ensure queries are resolved efficiently

_____________________________________________________________________________

Requirements of a Customer Support Advisor

Previous experience in a phone-based role (call centre, helpdesk, or customer support)
Confident handling a high volume of inbound and outbound calls
Excellent verbal and written communication skills
Friendly, professional, and confident telephone manner
Strong IT skills and ability to learn new systems quickly
Ability to work under pressure and manage competing priorities
A proactive attitude with strong problem-solving skills
Industry knowledge is desirable but not essential

_____________________________________________________________________________

Salary of a Customer Support Advisor

£24,000 – £26,000 (dependent on experience)
Higher salary banding applies to candidates with relevant experience within a Mortgage Network and who meet all required criteria.

_____________________________________________________________________________

Working Pattern of a Customer Support Advisor

Monday – Friday, 9:00am – 5:00pm
Full-time, office-based role in Knowle, Solihull (no remote working available)

_____________________________________________________________________________

When submitting an application to The Right Mortgage & Protection Network, you are agreeing for us to keep your details on file for 1 year after the application date. You are also agreeing you are happy for us to contact you in regards to any positions we have that may suit your skills and experience within the 1-year period. You can of course opt out at any time by contacting HR.

Job Type: Full-time

Pay: £24,000.00-£26,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Sick pay

Application question(s):

Do you have previous experience dealing with a high volume of inbound calls?
Are you happy to work full time from our Head Office based in Knowle, Solihull?
Are your salary expectations in line with what we are offering?

Work Location: In person

Quick apply

Refine Your Search

knowle jobs in solihull

Customer Support Advisor

Barista

Sales Negotiator

Training & Development Manager

Assistant Boutique Manager

Care Assistant

Property Manager

Estate Agent Selling Luxury Homes

Aesthetic Practitioner

Care Assistant - Nights

Qualified Dental Nurse

Financial Administrator (Droitwich)

Drum Teacher (Self Employed)

Paraplanner

Valuation Surveyor/Associate

Head of House (non-Teaching)

Teacher of Food / Hospitality & Catering

Senior Building Surveyor

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