It manager Work, Jobs in South Shields, Twr (with Salaries)

IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
11d
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
12d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
7d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
2d
IT Project/Program Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
6d
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
11d
Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
7d
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
12d
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
8d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Senior Oracle ERP Service Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Business Development Manager IT Services
Infotel UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- CRM software
- Marketing
- Business development
- Flexible schedule
Quick apply
9d
Global Infrastructure Manager
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- English
- Team management
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Lead Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £62,830 a year
- Part-time
- Presentation skills
- Conflict management
- Mentoring
2d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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IT Service Delivery Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
11 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Technology leadership experience
ServiceNow
Management reporting
Multidisciplinary collaboration
Operations leadership experience
Analytics

Full job description

Job Posting Title

IT Service Delivery Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected to bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.

You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable, reliable and continuously improving services. Working across Technology and the wider business, you will provide leadership, governance and insight to ensure our services are well understood, effectively managed and aligned to business needs. You will be responsible for developing meaningful service reporting, identifying trends and risks, and using data-driven insight to improve operational performance and service resilience.

A key aspect of the role will be building strong relationships with stakeholders at all levels, including technical teams, business leaders and client-facing colleagues. You will ensure that services supporting both internal users and external client platforms are governed effectively and continue to evolve in line with organisational priorities.

This role offers the opportunity to shape and develop a modern Service Delivery function, creating a culture focused on collaboration, accountability and continuous improvement.

About You

You are an experienced IT Service Management leader with a proven track record of improving operational maturity and service reliability within complex technology environments. You understand how effective Incident, Problem, Change and Release Management practices work together to reduce risk, improve stability and deliver a consistently high standard of service.

You should have experience developing and leading service delivery teams and are passionate about creating high-performing, multi-skilled environments where collaboration and continuous improvement is expected. We are looking for someone with strong analytical skills and are able to translate operational data into meaningful insights, using reporting and performance measures to identify trends, drive improvements and support informed decision-making.

You are a confident communicator who can explain complex technical issues in a clear and engaging way to both technical and non-technical audiences. Experience working within regulated environments, such as financial services, would be advantageous, as would familiarity with ITSM platforms such as ServiceNow.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

Refine Your Search

it manager jobs in south shields, twr

IT Service Delivery Manager

Team Manager - Operations

IT Service Desk and Support Manager

Technical Support Manager

IT Service Improvement Manager

IT Service Desk Manager

IT Project/Program Manager

IT Asset and Configuration Manager

Problem Manager

24/7 Major Incident Manager

IT Manager - Integration & Business Intelligence

Lead Technical Support Engineer

Incident Manager

Service Desk Manager

Senior Oracle ERP Service Delivery Manager

Business Development Manager IT Services

Global Infrastructure Manager

Change, Configuration and Release Management Team Manager

Lead Solution Architect

Service Desk Team Leader

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