Director of customer experience Work, Jobs in South Weald, Ess (with Salaries)

Head of Investor Engagement, 121
Hyve Group —London
- Project management
- Leadership
- Communication skills
Sales and Resource Consultant
Airborne Environmental Consultants —Brentwood
- Up to £32,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Sick pay
Quick apply
Business Development Manager (BDM) - Rochester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rochester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sevenoaks
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —London
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Southeast Regional Manager
A&M Insulations Ltd —Chelmsford
- £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Hammersmith and Fulham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell —London
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
Business Development Manager (BDM) - Chelmsford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Chelmsford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Business Development Executive / UK
Arca Trade Group —Basildon
- Microsoft Powerpoint
- Microsoft Word
- CRM software
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Business Development Manager (BDM) - Wimbledon - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wimbledon
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of/Director, Government Affairs - UK & EU
Hims & Hers —London
- £140,000 - £155,000 a year
- Full-time
- Hybrid work
- Spanish
- AI
- Communication skills
- Annual leave
Operations Manager
Wiggett Group —Brentwood
- Full-time
- Remote
- Maintenance
- Team management
- Contracts
Quick apply
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Area Sales Manager - Hire - London & South East
BPH Attachments —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
Quick apply
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership

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Head of Investor Engagement, 121

Hyve Group -
London

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Job details

Permanent

Qualifications

Project management
Leadership
Communication skills

Full job description

A bit about us

Weâ€™re Hyve - organiser of the worldâ€™s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the worldâ€™s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the worldâ€™s leading events in sectors like ecommerce, healthcare, edtech, and fintech. Weâ€™re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, weâ€™re building tech and data-driven products that supercharge connections â€“ from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, youâ€™ll join a global team redefining how industries connect, collaborate, and grow â€“ working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, thereâ€™s a culture of belonging at Hyve â€” and everyone is welcome. The question isnâ€™t where youâ€™ve come from, but where you want to go.

Youâ€™ll thrive here if youâ€™re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, youâ€™ll fit right in.

121 Group is an international events business that enables investors to connect with credible growth stage natural resource projects for capital raising meetings. The event model connects buyside and sell side through pre-screened investment meetings supported by industry rich conference content and a weekly industry news platform The Assay that covers trends in metals and mining investment. 121 sits within the Energy Transition division of Hyveâ€™s alongside sister brand Mining Indaba that is the largest industry conference and exhibition held annually on the African continent. Together the 121 and MI brands solidify Hyveâ€™s industry leading position supporting stakeholders across the metals and mining sector.

A bit about the role

The Head of Investor Engagement, with a global remit, is a senior leadership role within Hyveâ€™s Energy Transition portfolio. This role leads the investor engagement strategy across 121s series of 5 investment events and rolling subscription product throughout each year. Reporting into the Event Director of 121, the role will require you to be a fast starter, taking hold of the existing investor engagement process and develop a year-round strategy that feeds into the 121 and MI event cycles as well as wider industry networking events.

The investor engagement strategy will acquire and onboard new corporate clients as well as maintaining and renewing existing contracts, and drive acquisition of investors to meet customer needs as part of our high quality product delivery year round.

This role focuses on delivering an overall strategy and managing a dedicated team to deliver throughout the year. This individual will work closely with senior Energy Transition portfolio management, marketing, sales, content, product and operations teams to ensure alignment with portfolioâ€™s overall growth objectives.

As part of your job, youâ€™ll be:

Strategy Development and Execution :
- Develop and execute an investor engagement strategy to maintain high quality delivery, minimise churn and deliver against agreed targets
- Regularly analyse market trends, investor behaviour, and commodities sector conferences landscape to identify new pools of capital for junior miners
Targeting, Engagement and Relationship Building :
- Identify and target potential investors through various channels, including direct outreach, industry events, share register analysis and partnerships.
- Build compelling relationships with Investor Engagement customers to aid retention and future growth
- Work closely with marketing to maintain a robust pipeline of investors and corporates to ensure pipeline of growth and address risks of churn
Reporting
- Oversee, forecast and report on Investor Engagement delivery, spotting opportunities and mitigating risks
Investor Relations fulfilment
- Accommodating to the needs of delivery for customers
- Assist the team with investor follow up telephone calls
- Ensure customer onboarding processes are maintained to a high standard
- Review, develop and maintain detailed customer engagement plans
- Work with investor acquisition team to build customer meeting schedules associated with each event
- Support clients with roadshows, amongst other ad hoc requirements
Team leadership and management
- Establish clear KPIs for the team, whilst maintaining the quality of delivery. Drive daily rigour in team to hit and exceed targets
- Line manage and develop the team to drive a business development mindset and enable data-led decision-making
Cross-functional collaboration :
- Work closely with investor, content and marketing teams inform campaigns for investor acquisition and corporate growth across all brand products
- Work closely with sales team to ensure Investor Engagement contract extension conversations are booked and supported with sales presence

Hereâ€™s what weâ€™re looking for from you:

Exceptional leadership and communication skills.
Strong understanding of the global investor landscape in mining / commodities industry and ability to adapt strategies to different markets and investor segments.
Strong project management skills with the ability to manage multiple initiatives and deadlines
Ability to work in a fast-paced, global environment with a diverse team.
Sector related experience gained within asset management, corporate access or a large listed company is advantageous
Experience in managing teams across multiple jurisdictions
Conduct and feedback on sector research specific to the range of products within 121
Develop and nurture strong relationships with clients and investors, including communications with high level C-suite management

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!

Apply Now

Refine Your Search

director of customer experience jobs in south weald, ess

Head of Investor Engagement, 121

Sales and Resource Consultant

Business Development Manager (BDM) - Rochester - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Sevenoaks - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - London - Circa 41k Package - 53k OTE Uncapped

Southeast Regional Manager

Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped

VP, Customer Experience

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Director of Global Partners - UK, Germany, USA

Business Development Manager (BDM) - Chelmsford - Circa 41k Package - 53k OTE Uncapped

Account Manager

Business Development Executive / UK

SVP, Client Delivery (EMEA)

Business Development Manager (BDM) - Wimbledon - Circa 41k Package - 53k OTE Uncapped

Head of/Director, Government Affairs - UK & EU

Operations Manager

Senior Director, Head of International Network Compliance (EMEA)

Area Sales Manager - Hire - London & South East

Head of Learning & Development

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