Delivery operations manager Work, Jobs in South West London, Eng (with Salaries)

Delivery Manager (Operations)
Government Property Agency —London
- £46,000 - £50,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
13d
Delivery Operations Manager
Tecknuovo —London
- Continuous improvement
- Contracts
Operations Service Delivery Manager
Mitie —Horley West
- Continuous improvement
- Team management
- Travel
8d
Delivery Manager - Customer Operations
Genius Sports Group —London
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
20h
Senior Delivery Operations Manager
Compare the Market —London
- Full-time
- Hybrid work
- Travel
- Agile
- AI
Sales Operations Manager
Venatrix —Kingston upon Thames
- Up to £60,000 a year
- Full-time
- Research
- Recruiting
- AI
Quick apply
3d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Assistant Manager, Consumer Operations
Michael Kors —London
- £47,000 - £63,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Training & development
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
2d
Operations Lead
Healix International —Esher
- From £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
Courier Operations Manager
Mango Logistics Group —London
- Full-time
- Continuous improvement
- Leadership
Logistics Operations Senior Courier Manager , TikTok Shop UK
TikTok —London
- Engineering
- Bachelor's degree
- Analytics
EOT Customer Operations Manager
flatfair —London
- Hybrid work
- Continuous improvement
- Team management
- Communication skills
1d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
10d
Junior Operations Supervisor
Gopuff —West Kensington
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Sick pay
Quick apply
Spend Operations Supply Chain & Delivery Function Lead
Wise —London
- £83,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
Senior Client Operations Manager
JustPark —London
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- AI
- Free parking
Quick apply
Sales Operations Manager
Jellycat —London
- Hybrid work
- ERP systems
- Data analysis skills
- Analysis skills
Operations Administrator
WeMaintain —London
- £28,000 - £32,000 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
Quick apply

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Delivery Manager (Operations)

Government Property Agency
London

Apply Now

Job details

Permanent | Full-time
£46,000 - £50,570 a year
13 days ago

Benefits

Company pension
Childcare

Qualifications

Jira
Stakeholder collaboration
Stakeholder liaison
Change management
Analysis skills
Presentation skills
Continuous improvement
Organisational skills
Problem management
PRINCE2 Certification

Full job description

Details

Reference number

475172

Salary

£46,000 - £50,570

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

GPA SEO

Contract type

Permanent

Business area

GPA - Chief Operating Office - IT Delivery/Gov Pass Team

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

London

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the governments office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK His Majestys Government we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

Striving for excellence - We always aim to deliver great results
Empowering through respect - We insist on fair treatment for all, always
Acting with integrity - We consistently do the right thing
Succeeding together - We rely on each other to achieve success

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology.

GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an ambition to expand this further over the coming years. GovPass card encryption and personalisation is managed by the central GovPass Bureau Service.

The Delivery Manager (Operations) is a critical role responsible for the day-to-day delivery and management of the GovPass Bureau Service and pass production facilities. As the Delivery Manager (Operations) you will be responsible for the management of pass production, asset management, project & delivery leadership and incident response.

You will have:

Outstanding organisational and analytical skills
Proven experience in managing complex operational services and tracking delivery against technical requirements and milestones.
Ability to influence and collaborate with diverse stakeholders across government to achieve strategic aims. Including departmental security teams, security services, facilities management teams and suppliers

While this position carries no direct line management responsibilities, it involves overseeing a key GPA supplier to ensure the highest standard of service is delivered to HMG.

Key Responsibilities

Oversee the daily activities of the GovPass Bureau Service in person, ensuring the production and dispatch of building passes meets cross-government demand.
Continuously improve and develop the GovPass Asset Management processes, ensuring they are standardised as the service scales.
Lead complex operational projects, such as the mass enrolment of thousands of staff during building moves, supporting Plan for London & right sizing the Government Estate.
Build and maintain strong relationships with security and property leads across HMG departments to drive GovPass adoption and resolve operational issues.
Oversee the maintenance of the GovPass documentation library, including Standard Operating Procedures (SOPs) and technical manuals.
Maintain the operational security of the GovPass service, responding in-person to incidents at sites to protect HMG's security profile.

Person specification

We are looking for an experienced Delivery Manager (Operations) who has:

Strong stakeholder engagement skills,
Resilient, adaptable and comfortable working in a fast paced and evolving environment
Driven and focused to deliver within the public sector with an emphasis on value for money
Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders
Managing, mentoring and guiding stakeholders through the delivery and improvement of the service

Essential criteria

Demonstrable experience in stakeholder engagement and managing stakeholder expectations throughout projects
Experience in managing large-scale business change
Experience managing outcomes of an integral external supplier
Familiarity with Jira for project management and service desk operations.

Desirable criteria:

Operational Security Knowledge: Understanding of access control systems (ACS), building access policies, card production processes, and HMG security standards.
Experience of managing orders and stock in a fast paced environment
Experience working within Government Services
Problem Solving: Experience in incident and problem management, with the ability to respond effectively to urgent service needs.
Formal project management qualification (eg Prince2, APMG) or willingness to become certified within 12 months of taking up post

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together
Managing a Quality Service
Changing and Improving
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer Perspective
Commercial Acumen
Property Market Knowledge
Innovation

Benefits

Alongside your salary of £46,000, Government Property Agency contributes £13,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Please note - At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.

Sift

As part of the application process, you will be asked to include a CV and a 500-word personal statement.

The personal statement should align with the person specification.

Further details around what this will entail are listed on the application form.

The sift is due to take place week commencing 28th August 2026.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [email protected] to discuss prior to submitting your application.

At interview, applicants will be scored against 4 behaviours - Working Together, Managing a quality service, Changing & improving, Delivering at pace.

Interview questions will be a blend of Behaviour, Experience, Strengths and Technical (core skill).

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Thomas Brown
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information