Knowledge base manager Work, Jobs in Southampton, Eng (with Salaries)

Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
3h
Base Services Manager
Serco Group —Portsmouth
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
7d
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Head of Education, Skills and Work - HMP Winchester
Ministry of Justice —Winchester
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
10d
Training Manager
Faithworks —Poole
- £15.68 - £16.49 an hour
- Part-time
- Hybrid work
- Carpentry
- Team management
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
Administrator
J&B Hopkins —Fareham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
5d
Subcontractor Co-ordinator
KBS Maritime Ltd —Portsmouth
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Senior Land Acquisition Manager
TIMES24 UK —Southampton
- £45,000 a year
- Sales
- Business development
- Driving
- Free parking
Quick apply
Graduate Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
1h
Assistant Manager
Halfords —Southampton
- £35,229 - £42,329 a year
- Full-time
- Management
- Maintenance
- Driving
- Annual leave
- Employee discount
Senior Management Accountant
University Hospital Southampton NHS Foundation Trust —Southampton
- £49,387 - £56,515 a year
- Part-time
- Project management
- Accounting
- Time management
7d
Key Account Coordinator
Gwella Contracting Services —Southampton
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Life insurance
Quick apply
8d
Health Protection Practitioner
UK Health Security Agency —Fareham
- £33,422 - £48,117 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
12d
Business Development Manager
Eight Financial Advice —Whiteley
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Financial services
- Employee assistance programme
Quick apply
7d
Full Time Supervisor, Tommy Hilfiger - Southampton
Tommy Hilfiger —Southampton
- Full-time
- Management
- Maintenance
- Communication skills
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
3d
Public Health Practitioner
Isle of Wight Council —Newport
- £37,955 - £40,787 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Commercial Manager
J&B Hopkins —Fareham
- £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Leadership
- Life insurance
Quick apply
6h
Senior HR Adviser
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Human resources
- Communication skills
- School

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Knowledge Base Manager

University of Southampton -
Southampton

Apply Now

Job details

Full-time
£36,636 - £44,746 a year
3 hours ago

Qualifications

Power BI
Business processes
Taxonomy
Analysis skills
Driving
Usability
ServiceNow
Communication skills
Information architecture

Full job description

Job Details

Section

VC Office

Location:

Highfield Campus

Salary

£36,636 to £44,746 per annum

Full Time Fixed Term until 31/12/2027

Closing Date:

Thursday 30 July 2026

Interview Date

To be confirmed

Reference

3443126PK-R

We are seeking applicants for a new role of 'Knowledge Base Manager – Staff Hub' to lead the establishment of a university-wide knowledge management capability.

This pivotal role sits within the Staff Hub workstream of the Professional Services Development Programme, and is offered on a secondment basis until 31st December 2027, with responsibility for designing and embedding a single, trusted source of knowledge using the ServiceNow Next Generation platform.

What you'll be doing:

You will play a key role in transforming how knowledge is created, governed, and used across the University, improving self-service, enhancing user experience, and supporting a scalable, data-driven and AI-enabled service, you will develop and implement a modern, user‑focused knowledge management approach across the University. This will include defining a clear framework, standards, and lifecycle processes for knowledge, as well as building a Knowledge Community of Practice to embed consistent ways of working. You will design and deliver an AI‑enabled Knowledge Base in ServiceNow, shaping its structure, taxonomy, ownership, and governance to ensure it supports self‑service, automation, and ongoing improvement. You will also carry out a comprehensive audit of existing knowledge across platforms, identifying duplication, gaps, and outdated information, and prioritising content for migration into a single, trusted source.

Alongside this, you will work closely with stakeholders across the institution to develop clear, accessible, and user‑centred content, facilitating workshops and supporting teams to adopt agreed standards and processes. You will establish robust governance and quality assurance arrangements, using data, insight, and user feedback to continuously improve the effectiveness and maturity of the knowledge base. A key part of the role will be promoting a culture of knowledge sharing and continuous learning, ensuring knowledge is actively managed, maintained, and aligned with organisational priorities.

What we're looking for:

Essential experience and skills:

Proven ability to create clear, user-focused content that simplifies complex information
Experience in knowledge management, content design, or information architecture
Strong analytical skills and ability to use data to drive improvements
Experience producing structured documentation (processes, procedures, workflows)
Excellent communication skills across technical and non-technical audiences
Ability to build strong stakeholder relationships and influence change
Understanding of accessibility and usability standards

Desirable:

Experience with ServiceNow, knowledge bases, or service portals
Background in higher education or large, complex organisations
Familiarity with analytics tools (e.g. Power BI)
Experience in process improvement or project delivery

Additional information

Secondment to Staff Hub workstream of Professional Services Development Programme
Hybrid working with flexibility required around exact days / locations including all University campuses and buildings
The role may require handling sensitive information with confidentiality

Interested?

If you are passionate about improving user experience, creating accessible content, and driving organisational change through knowledge and data, we would love to hear from you. If you would like to discuss this role in more detail please contact Helen White, Associate Director Staff Hubs via Teams.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number. #divSocialMedia { padding:10px 0; overflow:hidden; } #divSocialMedia span { margin-right:5px; } #divSocialMedia div { display:inline-block; margin:10px 5px; } #divSocialMedia a { font-size:1.5rem; font-family:sans-serif; border:1px solid #888; border-radius:50%; padding:8px; } #divSocialMedia i { font-size:1.5rem; } #divSocialMedia a:focus { outline-offset:2px; }

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Refine Your Search

knowledge base manager jobs in southampton, eng

Knowledge Base Manager

Base Services Manager

Digital Analytics Specialist

Resident Experience Associate

Head of Education, Skills and Work - HMP Winchester

Training Manager

Administrator

Subcontractor Co-ordinator

Senior Land Acquisition Manager

Graduate Manager

Assistant Manager

Senior Management Accountant

Key Account Coordinator

Health Protection Practitioner

Business Development Manager

Full Time Supervisor, Tommy Hilfiger - Southampton

Deputy Helpdesk Manager

Public Health Practitioner

Commercial Manager

Senior HR Adviser

I want to receive the latest job alerts for knowledge base manager in southampton, eng

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