Resident experience Work, Jobs in Southampton, Eng (with Salaries)

Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Community Host
Urbanbubble —Southampton
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Referral programme
Quick apply
9d
Rehabilitation Assistants - Southern Parishes and Waterside
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Driving
5d
Emergency Helpline Operator
Appello —New Milton
- £12.81 an hour
- Weekend availability
- Remote
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Rehab Assistant
Inspire Neurocare —Southampton
- £28,013.54 a year
- Care experience
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Assistant NRSWA Coordinator
Connect It Utility Services Limited —Southampton
- Up to £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
14d
Family Intervention Practitioners - Multiple Roles
BCP Council —Bournemouth
- From £34,434 a year
- Part-time
- Travel
- Communication skills
- Employee assistance programme
9d
Activities Coordinator
RMD Care —Portsmouth
- From £13.50 an hour
- Part-time
- Nursing home
- Social media management
- Care experience
Quick apply
2d
Deputy Manager
New Forest Care —Southampton
- Up to £36,836 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Parks and Open Spaces Service Manager
Portsmouth City Council —Portsmouth
- £60,906 - £68,200 a year
- Communication skills
Accommodation Based Support Worker - Part time
The Society of St James —Southampton
- £25,947 - £26,305 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Lead Activities Co-ordinator
Aurem Care Shared Services —Southampton
- £14 an hour
- Weekend availability
- Care plans
- Leadership
- Free parking
- Annual leave
9d
Service Support Manager (Category 1 Sheltered Housing)
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Ward Clerk
Nuffield Health —Eastleigh
- £25,545 a year
- Full-time
- Administrative experience
- IT
- Employee discount
- Gym membership
Lead Activities Co-ordinator
Aurem Care —Southampton
- £14 an hour
- Weekend availability
- Care plans
- Leadership
- Free parking
- Annual leave
Quick apply
9d
Accommodation Based Support Worker
The Society of St James —Southampton
- £25,947 - £26,305 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Global Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Travel
- Contracts
- SharePoint
14d
Executive Assistant
CornerstoneHealthcare —Waterlooville
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Paid training
- Employee assistance programme
11d
Customer Services Officer (Housing)
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
10d

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Resident Experience Associate

CompassRock International
Southampton

Quick apply

Job details

Permanent
£27,000 - £30,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at Vantage Tower, one of our high-end Build-to-Rent (BTR) properties in Southampton. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe, attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to the Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £27,000 to £30,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.

Location:

This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Pay: £27,000.00-£30,000.00 per year

Quick apply

Refine Your Search

resident experience jobs in southampton, eng

Resident Experience Associate

Community Host

Rehabilitation Assistants - Southern Parishes and Waterside

Emergency Helpline Operator

Rehab Assistant

Assistant NRSWA Coordinator

Customer Service Representative

Family Intervention Practitioners - Multiple Roles

Activities Coordinator

Deputy Manager

Parks and Open Spaces Service Manager

Accommodation Based Support Worker - Part time

Lead Activities Co-ordinator

Service Support Manager (Category 1 Sheltered Housing)

Ward Clerk

Lead Activities Co-ordinator

Accommodation Based Support Worker

Global Commissioning Support Officer

Executive Assistant

Customer Services Officer (Housing)

I want to receive the latest job alerts for resident experience in southampton, eng

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