Customer consultant Work, Jobs in Southampton (with Salaries)

Customer Service Advisor (Admin)
South Western Railway —Southampton
- £25,500 - £28,827 a year
- 8 hour shift
- Customer service
- IT
- Communication skills
- Employee discount
1d
Customer Engagement Executive
New Hire —Southampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- English
- Business development
Quick apply
Receptionist
Spire Healthcare —Southampton
- Weekend availability
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
Customer Advisor
Boots —Sandown
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
7d
Implementation Consultant
Benifex —Southampton
- £27,500 - £35,000 a year
- SQL
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
Travel Consultant - Highcliffe
Hays Travel —Highcliffe
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Southsea
Hays Travel —Southsea
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Sales Consultant
McCarthy & Stone —Southampton
- Weekend availability
- Sales
- Salesforce
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Travel Consultant - Southampton Bitterne Rd
Hays Travel —Southampton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Sales Consultant
Habiti property Ltd —Portsmouth
- £30,000 - £200,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Work from home
- Flexible schedule
Quick apply
10d
Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,272 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- IT
Travel Consultant - Petersfield
Hays Travel —Petersfield
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Junior Cyber Security Consultant
Redbay —Portsmouth
- £31,000 - £42,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Work from home
- Gym membership
Telesales Agent
Learn Play Nexus Limited —Shedfield
- From £12.71 an hour
- Part-time
- CRM software
- Sales
- English
- Free parking
- Work from home
Quick apply
23h
Travel Consultant - Lymington
Hays Travel —Lymington
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Sales Consultant
Furniture Village —Southampton
- £25,500 - £60,000 a year
- Weekend availability
- Employee discount
Quick apply
16h
Reception Team Lead
Spire Healthcare —Southampton
- Part-time
- Management
- Hospital
- Customer service
- Free parking
- Annual leave
Bank Imaging Administrator
Spire Healthcare —Southampton
- Phone etiquette
- Free parking
- Annual leave

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Customer Service Advisor (Admin)

South Western Railway -
Southampton

Apply Now

Job details

Permanent | Full-time
£25,500 - £28,827 a year
1 day ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
IT
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

About the Team:

The customer contact centre is a busy and interesting place to work, dealing with a vast array of customers enquiries and complaints through different methods.

About the Job:

You will focus your time corresponding with customers via our Customer Relationship Management System, handling a variety of phone calls such as, providing information on journeys, compensation, refunds, and handling complaints.

If you have a passion for providing our customers with an excellent customer experience, you have outstanding IT skills, excellent written and verbal communication skills, and a great telephone manner, then this job could be for you.

Your main responsibilities will be:

Accept incoming contacts, providing advice and fulfilling customer requirements in an impartial way. Where necessary log call details so that follow up action can be taken, and customer service issues are resolved.
Ensure that you meet any personal performance targets that may be set and actively participate in any Team goals.
Participate in the Team Briefing process, ensuring that you become familiar with any changes to your working environment.
Remain familiar with the contents and how to use any relevant commercial publication and associated database reference sources.
Become and remain conversant with the features and functionality of any business equipment and software provided for your use.
Ensure your own personal safety and that of others at all times.
Participate in correspondence, fulfilment, and data preparation routines.

Subsidiary Tasks

Ensure that any event that has or could seriously damage the customer experience is relayed to a CSC Manager.
Ensure that any changes to ticketing arrangements, procedures or the train service that are discovered in the course of your duty is relayed to your Team Leader promptly.

Contact With Others

CSC Team members, CSC Managers, Head of Customer Contact, Customer Service Directorate and Board
Colleagues within South Western Railway
External Professional bodies
General Public

You'll need:

Previous experience of working in a customer service role is required, with a telephony background being an advantage. Additional skills required:

Good interpersonal skills.
Good verbal and written communication skills.
Good general education.

About the location:

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working Pattern:

Shifts average as 5 shifts per week, with Sundays as additional rostered overtime. No shift is longer than 8 hours.
Our opening hours are between 8:00-20:00.

Shift examples are:

08:00-16:00, 09:00-17:00, 10:30-18:30, 12:00-20:00.

The Reward:

Starting salary of £25,500 pro rata per annum plus regional allowance of £542 pro rata per annum.

As your knowledge and skills increase, you will have the opportunity to work towards to Advisor level and then Consultant level, provided you pass competency assessments & probation reviews at 3 & 6 months.

Advisor: £26,641 pro rata per annum (after 3 months)

Consultant: £28,827 pro rata per annum (after 6 months)

We also offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

customer consultant jobs in southampton

Customer Service Advisor (Admin)

Customer Engagement Executive

Receptionist

Customer Advisor

Implementation Consultant

Travel Consultant - Highcliffe

Travel Consultant - Southsea

Digital Analytics Specialist

Sales Consultant

Travel Consultant - Southampton Bitterne Rd

Sales Consultant

Administrator

Travel Consultant - Petersfield

Junior Cyber Security Consultant

Telesales Agent

Travel Consultant - Lymington

Patient Administrator

Sales Consultant

Reception Team Lead

Bank Imaging Administrator

I want to receive the latest job alerts for customer consultant in southampton

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