Head of operations Work, Jobs in Southampton So18 (with Salaries)

Head of Operations
Warner Leisure Hotels —Hayling West
- Up to £50,000 a year
- Full-time
- Management
- Hotel
- Restaurant
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Regional Manager
Lanes Group —Southampton
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Digital Analytics Specialist
Semantic Ltd —Southampton
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Flexitime
- Work from home
Quick apply
Head of Operations - Travel Industry
hireful —Liss
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
Quick apply
5d
Operations Administrator
Aqua Cooling —Chandlers Ford
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Gym membership
- Referral programme
Chief Petty Officer (Science)
The National Oceanography Centre —Southampton
- £44,460 a year
- Call to connect
- Maintenance
- IT
- Employee assistance programme
- Employee discount
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Head of Compliance
Wärtsilä —Havant
- English
- Analysis skills
- Bachelor's degree
1d
Head of Planning and Subcontract Manufacturing
Roke —Romsey
- Full-time
- Assembly
- Computer skills
- Communication skills
Head of Protective Security
Roke —Romsey
- Full-time
- Management
Head of Manufacturing
GSD Technologies Ltd —Havant
- From £40,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
Quick apply
11h
Head of Risk
Southern Coop —North Harbour
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
12d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Head of Food & Beverage
Warner Leisure Hotels —Hayling West
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Leadership
Facilities Team Leader
King Edward VI Preparatory School —Romsey
- £28,700 - £30,750 a year
- Full-time
- Leadership
- School
- Free parking
- Employee discount
Quick apply
12h
Resource Manager
Roke —Romsey
- Full-time
- Project management
- Human resources
- Organisational skills
Contract Manager
Ocean Infinity —Southampton
- Full-time
- Engineering
- Contracts
- Business
Lead Data Analyst – Operational Excellence (FTC)
Quilter —Southampton
- Full-time
- SQL
- Continuous improvement
- Leadership
Quality Manager
South Midlands Communication (SMC) —Eastleigh
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Life insurance
Quick apply

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Head of Operations

Warner Leisure Hotels -
Hayling West

Apply Now

Job details

Full-time
Up to £50,000 a year

Qualifications

Management

Full job description

Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast.

We are looking for a Head of Operations to lead all front and back-of-house functions at Lakeside Coastal Village.

The Head of Operations is responsible for leading teams to deliver a seamless guest experiences across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams.

Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.

As Head of Operations, you’ll play a crucial role in bringing that magic to life.

What will I be doing as Head of Operations?

Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.

Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.

Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations.

Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.

Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.

Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.

Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.

People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.

Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.

You'll need to have:

Significant Managerial experience in Reception or Front Desk in a high occupancy hotel environment
Proven track record of managing large bedroom operations and supporting full site operational delivery.
Experience managing OTA relationships and distribution performance.
PPO experience desirable.

Looking to take the next step in your career?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured.

At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]

Please note: Unsolicited CV’s from agencies will not be considered

Apply Now

Refine Your Search

head of operations jobs in southampton so18

Head of Operations

ESG Manager

Regional Manager

Digital Analytics Specialist

Head of Operations - Travel Industry

Operations Administrator

Chief Petty Officer (Science)

Regional Operations Manager

Head of Compliance

Head of Planning and Subcontract Manufacturing

Head of Protective Security

Head of Manufacturing

Head of Risk

Head of Business Development & Sales - APAC

Head of Food & Beverage

Facilities Team Leader

Resource Manager

Contract Manager

Lead Data Analyst – Operational Excellence (FTC)

Quality Manager

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