Job Ref: INT25846
Branch: Holiday Inn Southend
Location: Holiday Inn Southend, Essex
Salary/Benefits: Up to £32,126.70 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 25/08/2026
Closing date: 25/09/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Flexible working opportunities
- Company sick pay - Giving you piece of mind when you need it the most
- Staff meals on duty
- Paid breaks
- Starting salary above national minimum wage
- Access to hotel gym facilities
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Free staff parking
A day in the life of…
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.
You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis
What do we need from you?
- You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
- You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
- Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
- We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
**Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding**
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
At Holiday Inn® Southend hotel, located a stones throw from Southend Airport, we are committed to investing in and developing our team, in return for your commitment to ensure every guest has a positve experience.
At Holiday Inn® we want our guests to relax and be themselves which means we need you to:
- Be you by being natural, professional and personable in the way you are with people
- Get ready by taking notice and using your knowledge so that you are prepared for any-thing
- Show you care by being thoughtful in the way you welcome and connect with guests
- Take action by showing initiative, taking ownership and going the extra mile
Our hotel was built in 2012 and our guests benefit from 129 modern bedrooms, state of the art conference and event facilities, and a stylish rooftop restaurant bar, "1935" offering contemporary British fare and views of the airport runway and surrounding countryside. We have a great product but our most important asset is our team, who provide consistently high level service, have a great personality and a passion for delivering a 5* service.
Holiday Inn® Hotels Resorts :Do you want to work for one of the world's best known hotel brands? With a well-earned reputation for friendly service and good value for money, our hotels and resorts are fresh, modern and known throughout the world. Our guests include all sorts of different people – some travelling for fun, often with their families and others travelling on business. With over 1,200 hotels and resorts worldwide there will be one in a city or resort location near you.
