Customer service representative Work, Jobs in St Albans, Eng (with Salaries)

Client Services Administrator
Outsourced Professional Administration Ltd —St Albans
- £26,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Life insurance
- Sick pay
Quick apply
10d
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
Pinnacle Warranties Ltd —North Watford
- £25,500 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
Customer Service
Seaworld —Welwyn Garden City
- From £12 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
2d
Passenger Service Agent
ABM —Harlington
- Full-time
- Employee discount
2d
Tusker Contact Call Centre Advisor - Watford
Lloyds Banking Group —Croxley Green
- £31,380 a year
- Full-time
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
1d
Customer Service Advisor (Career Grade) (RP0194)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £28,426 - £34,011 a year
- English
- Front desk
- Communication skills
- Annual leave
9d
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Customer Service Advisor
Henkel —Hemel Hempstead
- Full-time
- Communication skills
- Time management
- Annual leave
Quick apply
4d
Passenger Service Agent
ABM UK —London
- Full-time
- Employee discount
Quick apply
2d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- English
- Organisational skills
- Communication skills
Retail Customer Service Assistant - Nights
BP Retail —St Albans
- Night shift
- Serving
- Café
- Annual leave
- Employee assistance programme
5d
Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
10d
Customer Service Advisor
Olleco —Slough
- £28,953.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
6d
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
Membership Services Consultant
David Lloyd Clubs —Hatfield
- £25,441 a year
- Employee discount
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply

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Client Services Administrator

Outsourced Professional Administration Ltd -
St Albans

Quick apply

Job details

Permanent | Full-time
£26,000 a year
10 days ago

Benefits

Company pension
Life insurance
Sick pay

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Customer service call handling
Report writing
Inbound customer enquiry call handling
GCSE
Process improvement
Risk management
Organisational skills
Customer support
Communication skills

Full job description

Job Mission

To assist in the provision of excellent Customer Service to ensure the successful outcome of all written and telephonic correspondence for our client products.

Work with Manager and Team Leader on efficiency gains and also at reducing errors and breaches by ensuring procedures are adhered to at all times.

Ensure all relevant regulatory requirements are met including the FCA’s Conduct Rules and Principles.

Competencies required upon recruitment

Minimum 1-2 years’ experience within the Financial Services Industry.

- Works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within the administration role.

- Demonstrates integrity, respect, teamwork and effective communication skills with people at all levels.

- Displays willingness, enthusiasm and flexibility to task completion.

- Pays attention to detail, completes tasks in a timely manner, consistently produces quality outputs

- Adverse to risk taking and understands Risk Analysis to avoid undue risk to the business.

- Has a thorough understanding of Data Protection and other forms of protection of data or assets within an organisation.

Primary Job Objectives

To undertake work allocated by the Team Leader providing a first class service to clients in response to enquiries or instructions by telephone
Maintain effective and efficient work processes as agreed with the Team Leader and ensure compliance with regulatory and client requirements.
Undertake training, as agreed with the Team Leader.
Work towards agreed objectives as agreed by the Team Leader.
Maintain any control systems and ensure the accuracy and quality of the work given by the Team Leader.
Provide an excellent standard of service and continually meet performance measurements as outlined in your performance management document
Compile any management information for internal reporting as required by the Team Leader.
Deal with correspondence to and from clients as necessary, bringing any issues to the attention of the Team Leader.
Process general administration, policy amendments, death processing, maturity processing and new business inputting in a timely and accurate manner
Ensure the Team Leader is informed on all issues arising at all times.
Support and work in accordance with OPAL’s ISO27001 and Consumer Duty policies and procedures
Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, Consumer Duty
Work as part of a team, assist colleagues if directed and escalate all issues to your Team Leader as appropriate
Ensure high levels of flexibility within the company as and when required
Adopt the ISMS culture, adhere to the Company objectives and uphold all security measures in place to maintain ISO27001 accreditation
Fully understands the complaints procedure adheres to our regulatory guidelines.

Secondary Job Objectives

Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary.
Achieve and succeed service standards on call answering and missed calls.

Essential Knowledge and Experience Required At Recruitment

Minimum qualifications of GCSE standard or equivalent (Level B and above),
Experience of at least 1 year within administration,
Good inter-personal, organisational and communication skills,
Ability to work to tight deadlines in a pressurised and fast moving environment
Ability to adapt to change with a flexible approach
Strong communicational skills and good attention to detail
Proficient in Microsoft Excel and Word

Additional Knowledge Required To Become Fully Competent

Working knowledge of ISA administration processes
Working knowledge of Protection products
Working knowledge of Bonds and securities
Working knowledge of Structured Products

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Company pension
Life insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in st albans, eng

Client Services Administrator

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Customer Care Associate - Remote (Night Shift)

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