It infrastructure manager Work, Jobs in St Albans, Eng (with Salaries)

IT Operations Manager
Computacenter —Hatfield
- Analysis skills
- Continuous improvement
- IT
- Annual leave
8h
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
LCW IT Service Manager
Boston Consulting Group —London
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
14d
IT Manager - Application/Infrastructure
Millennium Hotel and Resorts UK —London
- Weekend availability
- Hospitality
- Azure
- Computer Science
- Annual leave
- Employee discount
Quick apply
Senior IT Project Manager
Prezzo Italian —London
- Up to £70,000 a year
- Full-time
- Hospitality
- Azure
- Project management
Quick apply
7d
Portfolio Raid Manager
M Group —Stevenage
- Azure
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
13d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Infrastructure Manager
OLIX —London
- From £106,000 a year
- Full-time
- IT
- Leadership
2d
IT Manager
RFI Global —London
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Human resources
- Annual leave
- Employee discount
Quick apply
Project Manager
M Group —Stevenage
- Overtime
- Project management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
Senior Manager - Technology
Zone Kon —East London
- £34,886.76 - £96,720.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
Quick apply
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
IT Project Manager
Haana Tech —Uxbridge
- £52,000 a year
- Full-time
- Oracle
- PMP
- Master's degree
- Free parking
Quick apply
2d
Internal IT Manager
Aquis Exchange —London
- Hybrid work
- Spanish
- Azure
- Windows
Quick apply
5d
Network Manager
Kew Gardens —Kew Gardens
- £46,556 - £53,882 a year
- Full-time
- Computer networking
- Contracts
- Annual leave
- Employee assistance programme
13d
Senior IT Delivery Manager
Shivom Consultancy Ltd —Brentford
- £55,000 - £70,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Employee assistance programme
Quick apply
9d
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
IT Workplace Technology Project Manager - FTC
ONNEC Group —Poplar
- £55,000 - £60,000 a year
- Weekend availability
- Management
- Microsoft Office
- Project management
Quick apply
9d

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IT Operations Manager

Computacenter -
Hatfield

Apply Now

Job details

8 hours ago

Benefits

Annual leave

Qualifications

Analysis skills
Continuous improvement
ITIL
ServiceNow
IT
Communication skills

Full job description

Location: UK - Cust. Site ENG, UK - London | Job-ID: 219428 | Contract type: Standard | Business Unit: Others

IT Operations Manager
OSG (Onsite Services Group) Service Owner

London
3-4 days onsite

Life on the team
The OSG Service Owner is responsible for the delivery of the onsite and field engineering outcomes to one of Computacenter’s customers. As the Service Owner, they will align directly to the customer, providing clear information about our service provision and ensuring that the customer’s requirements are understood and executed across the regionally aligned onsite teams and Field Service teams, when applicable. The OSG Service Owner will engage directly with the Service Desk, Global Service Coordination and other Computacenter delivery partners, alongside Service Delivery Leadership, to ensure the required end-to-end governance is in place. The Service Owner will own any issues impacting the Team Leaders’ and technicians’ ability to deliver the required service to our customer.

What you’ll do

The Operations Manager, OSG Service Owner, will ensure that all in-scope contractual service obligations are compliant.

These include, but are not limited to:

Oversee onsite engineering

Manage customer deliverables with regional Team Leaders and onsite technicians
Engage Global Service Coordination to ensure effective Work Order Task assignment to technicians and PIN allocation for Locker request services

Quality Management

Ensure all onsite activities are detailed in process, Standard Operating Procedures (SOPs) and ServiceNow Knowledge articles, working with the customer and Computacenter stakeholders as required
Ensure technicians receive customer specific training

Cost of delivery

Work within the agreed financial delivery model
Identify opportunities to reduce operating costs and leverage resources and best practices
Identify risk to financial performance against model and report to Service Delivery Leadership and Service Management

Maintain “Good Stock” levels

Liaise with customer and Computacenter for seed stock
Ensure repair cycle activities are returning defective stock to Good Stock in timely manner

Maintain Service Performance

Measure and monitor Service levels and KPIs
Monitor open and aging incidents and requests assessing risk to service performance
Produce and execute necessary improvement actions

Headcount availability

Short-term absenteeism
Annual leave

Manage CSI

Optimise Operational Effectiveness
Promote innovation within onsite teams
Liaise with customer and Service Management

Manage Change

Manage in-life operational change with customer and delivery stakeholders
Engage with Service Management to execute changes resulting from Changes to Service

What you’ll need

Understanding of ITIL and IT service management frameworks
Strong problem-solving and analytical abilities
Excellent communication skills for working with internal and external stakeholders
Experience with service management tools and reporting methods, preferably ServiceNow
Ability to drive change and continuous improvement
Proven experience in an IT Operations Manager or similar role
Experience writing Standard Operating Procedures and explaining processes to stakeholders

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

it infrastructure manager jobs in st albans, eng

IT Operations Manager

Manager, Technical Services

IT Systems Manager

LCW IT Service Manager

IT Manager - Application/Infrastructure

Senior IT Project Manager

Portfolio Raid Manager

IT Service Desk Manager

Infrastructure Manager

IT Manager

Project Manager

Service Reporting Manager

Senior Manager - Technology

IT Manager

IT Project Manager

Internal IT Manager

Network Manager

Senior IT Delivery Manager

PMO Manager

IT Workplace Technology Project Manager - FTC

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