Customer experience manager Work, Jobs in St Albans, Hrt (with Salaries)

Reservations and Events Manager -Holiday Inn Hemel Hempstead
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Supervisor 20 hours
The Entertainer —St Albans
- £13.01 an hour
- Temporary
- Customer service
- Computer literacy
- Supervising experience
Quick apply
9d
Dental Receptionist/Administrator
UK Dental Specialists —St Albans
- From £27,300 a year
- Part-time
- Computer skills
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
11d
Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week
Acosta —Heathrow
- £14.76 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
3d
Operational Support Officer
HM Courts & Tribunal Service —St Albans
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Passenger Ambassador - Heathrow Airport
Acosta —London Heathrow Airport
- £30,784 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee assistance programme
3d
Operational Support Officer
HM Courts and Tribunals Service —St Albans
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
11d
Events Assistant
MICE Concierge —Bedford
- £27,000 a year
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- In-person
Quick apply
6h
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
5d
Customer Service Advisor
Pinnacle Warranties Ltd —North Watford
- £25,500 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
Assistant Hotel Manager
TravelodgeHotels —St Albans
- Up to £29,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Hatfield
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Hotel - Duty Manager
Premier Inn —Watford
- Up to £14.36 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
10d
Operations Continuous Improvement Manager
Costa Limited —St Albans
- Full-time
- Remote
- Hospitality
- Continuous improvement
- Employee discount
6d
Receptionist / Admin Assistant
M O'Brien Plant Hire —St Albans
- £25,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Front desk
Customer Service Consultant
King Living —Hemel Hempstead
- Full-time
- CRM software
- Conflict management
- AI
- Employee assistance programme
- Employee discount
Quick apply
5d
Assistant Store Manager
Aldi —Hatfield
- £38,525 - £45,420 a year
- Customer service
- Retail management
- Cash handling
- Annual leave
- Employee assistance programme
Final Mile Territory Manager
Evri —St Albans
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Hyde Park Winter Wonderland Staff 26/27
Mari —London
- Temporary
- Bar
- Customer service
- Guest services
- Employee discount
Quick apply

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customer experience manager jobs near st albans, hrt

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Valor Hospitality -
Hemel Hempstead

Quick apply

Job details

Full-time
£32,000 - £34,000 a year

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Referral programme

Qualifications

Pricing
Hotel and accommodations experience
Customer service
Event management experience
Accommodation booking
Events management
Cash handling
Leadership
Team motivation leadership
Communication skills
Hotel experience

Full job description

Holiday Inn Hemel Hempstead

£34.000 per annum, 40 hours per week across 5 days.

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team.

This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

Key Responsibilities:

Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Qualifications and Skills:

Proven experience in reservations, events management, or a similar role.
Strong communication and customer service skills.
Detail-oriented with excellent organizational abilities.
Knowledge of revenue management and pricing strategies.
Ability to analyze market data and competitor information.
Experience in the hotel or hospitality industry preferred.
Strong leadership skills with the ability to inspire and motivate a team.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.
Internal development programmes, designed to support you as you grow within your role.
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Quick apply

Refine Your Search

customer experience manager jobs in st albans, hrt

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Contact Centre Operations Manager

Supervisor 20 hours

Dental Receptionist/Administrator

Passenger Ambassador - Heathrow Airport - Part Time 24 Hours per week

Operational Support Officer

Passenger Ambassador - Heathrow Airport

Operational Support Officer

Events Assistant

Customer Experience and Operations Manager

Customer Service Advisor

Assistant Hotel Manager

Assistant Store Manager

Hotel - Duty Manager

Operations Continuous Improvement Manager

Receptionist / Admin Assistant

Customer Service Consultant

Assistant Store Manager

Final Mile Territory Manager

Hyde Park Winter Wonderland Staff 26/27

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