Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
The Associate Project Manager, Operational Delivery & Content Platforms is responsible for ensuring the stability, performance, and continuity of Wiley's clinical content platforms, including Cochrane Library.
Acting as a central operational lead, this role serves as a key escalation point and cross-functional coordinator, partnering with Editorial, Technology, Product, Customer Support, and Commercial teams to deliver a seamless customer experience. The Associate Project Manager drives operational excellence, manages incidents and risks, oversees content delivery workflows, and supports strategic change initiatives to ensure reliable access to mission-critical clinical content.
How You Will Make an Impact:
Operational Delivery & Platform Stability
- Manage the day-to-day operational performance of the Cochrane Library.
- Monitor content delivery pipelines, partner feeds, and access management systems to ensure efficient content distribution.
- Ensure platform reliability and service continuity while minimizing disruption to customers and stakeholders.
Serve as the primary escalation point for complex operational issues affecting content availability and delivery.
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Incident Management & Service Governance
- Lead incident triage, coordination, communication, and resolution across cross-functional teams.
- Manage major incidents, ensuring timely stakeholder communication and successful restoration of services.
- Continuously improve incident management processes, governance frameworks, and escalation procedures.
Facilitate post-incident reviews and drive corrective actions to prevent recurring issues.
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Performance Reporting & Operational Excellence
- Develop and maintain operational reporting, including service-level agreements (SLAs), KPIs, and performance metrics.
- Create dashboards and reporting mechanisms that provide stakeholders with actionable operational insights.
- Track maintenance events and system changes across platforms and integrations, communicating potential impacts to stakeholders.
Analyze trends, identify risks, and recommend opportunities for continuous improvement.
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Stakeholder Management & Cross-Functional Collaboration
- Act as a key liaison between Editorial, Technology, Product, Customer Support, Sales, and external partners.
- Build strong relationships with internal and external stakeholders to support effective operational delivery.
- Communicate operational priorities, risks, and platform updates proactively and clearly.
Facilitate collaboration and alignment across teams to support decision-making and successful outcomes.
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Content Operations & Workflow Management
- Oversee content ingestion, validation, publishing, and workflow management processes.
- Ensure operational processes are scalable, efficient, and well documented.
- Identify opportunities to enhance content operations through process improvements and automation.
Support the management of partner integrations and content dependencies.
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Change Management & Business Continuity
- Lead or support operational and platform change initiatives, including system enhancements, metadata transitions, content structure updates, and user experience improvements.
- Manage stakeholder communications during periods of change.
- Ensure continuity of operations during organizational, platform, or product transitions.
Mitigate risk through effective documentation, handovers, and knowledge transfer activities.
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Risk Management & Continuous Improvement
- Proactively identify, assess, and manage operational risks and dependencies.
- Maintain visibility of ongoing issues, operational challenges, and improvement opportunities.
- Implement solutions that improve platform resilience, scalability, and efficiency.
Promote a culture of continuous improvement, knowledge sharing, and operational best practices.
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Tools, Systems & Ways of Working
- Utilize tools such as Microsoft Outlook, Teams, Excel, Power BI, Slack, and SharePoint to manage operational activities and reporting.
- Leverage AI-enabled tools to support analysis, workflow optimization, and productivity improvements.
Maintain accurate operational documentation and knowledge resources within shared systems.
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What We Look For:
Required Qualifications & Experience
- Experience managing operational delivery, service management, or content platform operations in a digital publishing, healthcare, technology, or information services environment.
- Demonstrated experience managing incidents, escalations, and cross-functional operational processes.
- Strong stakeholder management skills with the ability to influence and collaborate across multiple teams.
- Experience creating performance reporting, dashboards, and KPI tracking.
- Excellent organizational, communication, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.
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Preferred Qualifications
- Experience supporting content publishing platforms, digital products, or information services.
- Familiarity with content management, content delivery workflows, metadata, and platform integrations.
- Experience leading operational change and process improvement initiatives.
Knowledge of service management, governance frameworks, or operational best practices.
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Why This Role Matters
This position plays a critical role in ensuring the reliability and effectiveness of Wiley's clinical content platforms by:
- Delivering high levels of platform availability and service performance.
- Reducing customer impact through proactive monitoring and effective incident management.
- Providing stakeholders with visibility and confidence through structured reporting and communication.
- Bridging technical delivery, business priorities, and content operations.
Strengthening operational resilience and reducing dependency risks across critical workflows.
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We power infinite possibilities.
For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:
35,300 GBP to 49,367 GBP

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