Head of operations Work, Jobs in St. Catherine's And Hurn (with Salaries)

Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Sales
- Customer service
- Business development
Head of Buying UK/EU
Solent Group —Christchurch
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Work from home
- Flexible schedule
Head of Quality
Beagle Technology Group —Christchurch
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Annual leave
Quick apply
5d
Company Secretary & Data Protection Officer
Care South —Poole
- £65,000 a year
- Call to connect
- Microsoft Office
- Travel
- Organisational skills
- Paid training
- Annual leave
Quick apply
6d
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Continuous improvement
- Leadership
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
Parts Coordinator
Locators Ltd —Wimborne
- From £31,500 a year
- Overtime
- Microsoft Excel
- In-person
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Marketing Executive
Vitality —Bournemouth
- No degree
- Communication skills
- Marketing
Head of Platform Engineering
OnBuy —Bournemouth
- Up to £100,000 a year
- Full-time
- Remote
- Annual leave
- Employee assistance programme
Quick apply
ESG Manager
Innovus —New Milton
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Health, Safety & Environment Manager
Bournemouth Airport —Bournemouth
- Full-time
- Free parking
- Employee discount
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Team management
- Agile
- Annual leave
- Employee assistance programme
Field Manager
Lanes Group —New Milton
- £34,000 - £38,000 a year
- Weekend availability
- Customer service
- Team management
- Leadership
Quick apply
12d
Head of IT Workplace Experience
Ageas —Eastleigh
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- School
6d
Head of Trade Compliance
Draken —Bournemouth
- Management
- Analysis skills
- Mentoring
Night Manager
ASDA —Bournemouth
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
9d
Head of Planning and Subcontract Manufacturing
Roke Manor Research Limited —Romsey
- Computer literacy
- Continuous improvement
- Computer skills
Senior Project Manager
Gallifordtry —Bournemouth
- Full-time
- Customer service
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
Customer Success Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
Property Transfer Assistant
McCarthy & Stone —Bournemouth
- Full-time
- Microsoft Word
- Administrative experience
- Employee assistance programme
Quick apply
3d

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head of operations jobs near st. catherine's and hurn

Operations Director

Churchill Retirement PLC -
Ringwood

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Job details

Benefits

Company pension

Qualifications

Operations management
Senior management experience
Sales
Customer service
Stakeholder liaison
Coaching
Cost control
Performance management
Business development
Stakeholder coordination
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Client services
Organisational skills
Operational strategy development
Contracts
IT
Team motivation leadership
Communication skills
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Role: Operations Director

Location: Ringwood, Hampshire

Reporting to: Managing Director

About the Role

Churchill Estates Management (CEM) is seeking an experienced Operations Director to join its senior leadership team and lead the delivery of high-quality Retirement Living services across the business.

This is a pivotal leadership role with accountability for operational excellence, customer satisfaction, colleague engagement, and strategic growth. As a key member of the Management Team, you will help shape the future direction of CEM, ensuring our services consistently deliver value, peace of mind and an excellent customer experience for leaseholders, while creating a positive and high-performing environment for colleagues.

This role is office based from our Head Office in Ringwood, Hampshire.

Role Purpose

Lead the successful delivery of CEMs Retirement Living services in line with the companys vision, values and strategic objectives.
Champion a culture of customer excellence, ensuring residents receive responsive, high-quality and value-driven services.
Create an engaging and supportive colleague experience that attracts, develops and retains high-performing teams.
Drive operational efficiency, continuous improvement and robust governance to ensure service charges and operating costs remain fair, transparent and focused on owners cost of living.
Support the expansion of new Retirement Living services and innovative business opportunities.

Key Responsibilities

Operational Leadership

Provide inspiring leadership to a workforce of 300 colleagues, including 5 direct reports and their teams, setting clear expectations, coaching talent and creating a culture of accountability, engagement and continuous development.
Ensure all services are delivered safely, compliantly and in accordance with all relevant legal, regulatory frameworks as well as fully maintaining the Health & Safety standards, with clear ownership, strong compliance and swift resolution of issues.

Embed CEMs values across all operations, creating a consistently high standard of customer service across every development.
Use customer insight, colleague feedback and performance data to continuously improve service delivery and satisfaction.
Lead the preparation of annual service charge budgets, ensuring strong financial discipline, transparency and value for money for leaseholders.
Drive smarter, more efficient ways of working to help control costs and minimise financial pressures on owners.

Retirement Living Growth & New Services

Work closely with the Managing Director and SLT Colleagues to expand service delivery and support business growth.
Oversee the mobilisation and commissioning of new developments, ensuring excellent customer journeys, operational readiness and delivery to time and budget.
Build trusted relationships with partners, investors, RTM Directors and stakeholders to generate new business opportunities.
Lead new and innovative business streams, ensuring scalable processes, effective contracts and sound governance.
Partner with Churchill Living Sales teams to align services with company sales targets.

Corporate Leadership & Representation

Represent CEM externally with regulators, professional bodies, trade associations and at industry events.
Lead the development and continuous review of operational policies, procedures and manuals to ensure best practice and consistency.
Oversee the emergency call-out rota (evenings and weekends) and respond to urgent situations as required.
Contribute strategically across the wider business, helping shape long-term plans, performance priorities and organisational effectiveness.

Skills & Experience

We are looking for a people-focused senior Operations Leader with a proven track record of leading dispersed teams and delivering excellent customer outcomes.

The ideal person will have:

Strong experience leading large multi-site operational teams through engagement, coaching and performance management.
Passion for customer excellence, service improvement and colleague satisfaction.
Demonstrable success in driving operational efficiency, change programmes and continuous improvement.
Commercially and financially astute, with experience managing complex budgets and service charge structures.
Strong strategic thinker, able to balance long-term growth with day-to-day operational delivery.
Excellent communication, stakeholder management and influencing skills.
Highly organised, able to manage competing priorities and make sound decisions.
Resilient, adaptable and comfortable operating in a fast-paced, evolving environment.
Strong IT and systems capability.

How Youll Be Rewarded

Competitive salary
Company Car benefit
28 days holiday + Bank Holidays
Day off on your birthday
Excellent colleague benefits including Family BUPA Cover, Health Screening, Group Personal Pension Plan and Life Assurance
£200 John Lewis vouchers for expectant parents
Colleague wellbeing programmes and ambassadors

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage nearly 300 developments nationally, supporting over 10,000 leaseholders and providing property services and customer care to more than 12,000 retired people. We are ambitious, growing rapidly, and committed to raising standards in Retirement Living.

Join an award-winning, customer-focused business where people matter and where your leadership can make a lasting difference to customers, colleagues and communities.

Our Values TORCH: Trust | Openness | Respect | Communication | Honesty

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

head of operations jobs in st. catherine's and hurn

Operations Director

Head of Buying UK/EU

Head of Quality

Company Secretary & Data Protection Officer

Contact Centre Director

House Manager

Parts Coordinator

Senior Marketing Executive

Head of Platform Engineering

ESG Manager

Health, Safety & Environment Manager

Head of Release Management

Field Manager

Head of IT Workplace Experience

Head of Trade Compliance

Night Manager

Head of Planning and Subcontract Manufacturing

Senior Project Manager

Customer Success Operations Manager

Property Transfer Assistant

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