Solutions manager Work, Jobs in Staines Upon Thames (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Service Manager
SunbeltRentals —Staines-upon-Thames
- Management
- Customer service
- Computer literacy
- Annual leave
Quick apply
Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Slough
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- Project management
- Agile
- Communication skills
Quick apply
9d
Assistant Brand Manager - Incubator Brands
Kinisla —Staines-upon-Thames
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Annual leave
- Employee discount
Quick apply
Sales Manager - New Elevator Solutions
Kone —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
1d
Senior Brand Manager – DEWALT Tools & Solutions
Stanley Black & Decker —Maidenhead
- Full-time
- Remote
- Travel
- IT
- Employee discount
7d
Account Manager
CITY ELECTRICAL FACTORS LTD —Guildford
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
- Employee discount
Quick apply
Senior Insights Manager
Kinisla —Staines-upon-Thames
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Annual leave
- Employee discount
Quick apply
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick apply
7d
Operations Manager - Prison Services
Advance —Ashford
- £35,340 - £40,920 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
3d
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply

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solutions manager jobs near staines upon thames

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

solutions manager jobs in staines upon thames

Assistant Customer Service Manager

Operations and Logistics Manager

Enterprise Partner Manager - United Kingdom, Northern Europe

Service Manager

Regional Mobile Repair Manager (South East Region)

Crew Accommodations Supervisor

Senior Housing Solutions Officer

Registered Manager

Canvassing Team Manager – Milk & More- Residential

Project Manager

Assistant Brand Manager - Incubator Brands

Sales Manager - New Elevator Solutions

Customer Success Manager

Senior Brand Manager – DEWALT Tools & Solutions

Account Manager

Senior Insights Manager

Manager, International Commercial Growth Projects

Operations Manager - Prison Services

Senior Account Manager

Operations Manager

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