Leader in training Work, Jobs in Staines Upon Thames, Sry (with Salaries)

Contact Centre Agent
Allwyn UK —Hemel Hempstead
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Team Leader
Serge Global —Kingston upon Thames
- Leadership
Kids Tech Club Activity Leader
Technokids Ltd —Richmond upon Thames
- £50 - £70 an hour
- Part-time
- Bachelor's degree
- IT
- In-person
Quick apply
9d
Thames Lock and Weir Keeper - 35017
Environment Agency —Shepperton
- £29,751 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
- Flexible schedule
Group Charter Sales Assistant - 1 Year Student Placement (September 2026 - September 2027)
Air Charter Service —Surbiton
- £25,000 a year
- Monday to Friday
- Sales
- Travel
- Communication skills
Quick apply
14d
Qualified Room Leader
Littlebrook Nursery —Egham
- £28,000 - £29,000 a year
- Full-time
- Childcare
- English
- Organisational skills
Quick apply
9d
Plant Health & Seeds Inspector - Imports - Heathrow
Animal and Plant Health Agency —Heathrow
- £33,350 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee discount
5d
Polish-Speaking Office & Operations Administrator — Stable Long-Term Role
ON THE SPOT BROKER LTD —Staines-upon-Thames
- £28,000 - £34,000 a year
- Overtime
- CRM software
- Oracle
- ERP systems
- Free parking
Quick apply
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee discount
7d
In-post Appointments and Exiting Team Leader
Ministry of Justice —London
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
8d
Team Leader
Hillingdon Council —Uxbridge
- £35,520 - £36,585 a year
- Weekend availability
- Medication administration
- Supervising experience
- Mentoring
- Free parking
- Annual leave
10d
Gardener Team Leader
Bongardia Ltd —Woking
- £35,000 a year
- Full-time
- In-person
- Hand tools
- Communication skills
Quick apply
2d
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Supply Chain Industrial Placement
Procter & Gamble —Weybridge
- £2,625 a month
- Full-time
- English
- Mentoring
- Leadership
- Employee stock ownership plan
Team Leader
Abacus Care & Support —Twickenham
- £14.10 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
Quick apply
2d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
In-house recruiter/HR Administrator
Korea Foods Company —New Malden
- £38,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
Workshop Administrator
Northgate Vehicle Hire —Egham
- £30,143 a year
- Monday to Friday
- Employee discount
Quick apply
9d

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Contact Centre Agent

Allwyn UK -
Hemel Hempstead

Apply Now

Job details

7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Management
Customer service
Microsoft Office
Driving
ServiceNow
Leadership

Full job description

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role

To deliver exceptional customer service to all Allwyn customers and retailers, through effective performance management, coaching and development of a contact centre team

What you’ll be doing

Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times.
Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements.
Monitor the team’s real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available).
Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual’s preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls.
Manage and improve the performance of operational processes and working practices.

What experience we’re looking for

Manages/supervises the daily management & acts as an expert in a customer contact related discipline.
Has strong knowledge of TNL products with a view of being a subject matter expert to agents & colleagues.
Solves complex problems when they arise whilst being innovative in their approach.
Understands customers needs & is able to manage/diffuse tense or difficult customer situations.
The ability to make decisions guided by functional support.
To demonstrate success in managing & improving absence within a contact centre
Review & improve AHT (Average Handling Time) within your team.
Shows accountability in managing & closing complaints within Internal timeframes.

KEY SKILLS AND EXPERIENCE:

Proven People Management experience
Experience of leading a team within a customer service environment
Ability to use Microsoft Office Applications
Knowledge of CRM solutions e.g. SAP/Gem Suite/ServiceNow
Experience in analysing & using data to support development & performance of Contact Centre Agents.
Commercially focused with experience in driving efficiency through teams & ways of working.

About us

At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.

Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.
Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license.
Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date.
Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins..

An inclusive reward offering with wellbeing at the centre

At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.

Benefits

Company Bonus Scheme
Matched pension contributions up to 8.5%
26 days annual leave + 2 Life Days (and bank holidays)
Single Private Health Cover
Complimentary Private Medical
Income Protection
Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
Enhanced Family Leave (Maternity, Paternity, Adoption)
Wellness Allowance £500
Employee Assistance Programme
Discounted Health Assessments
Volunteering Days
Matched Funding

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.

Apply Now

Refine Your Search

leader in training jobs in staines upon thames, sry

Contact Centre Agent

Team Leader

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Thames Lock and Weir Keeper - 35017

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Polish-Speaking Office & Operations Administrator — Stable Long-Term Role

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Team Leader

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HR Director

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Team Leader

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In-house recruiter/HR Administrator

Head of Hospitality

Workshop Administrator

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