Change manager Work, Jobs in Stanstead Abbots, Hrt (with Salaries)

Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Change Manager
NHSProfessionals —Hemel Hempstead
- £49,000 a year
- Hybrid work
- Salesforce
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Change Manager (Life Sciences) x3 - Contract roles
Project Blackbook —London
- £400 - £550 a day
- Hybrid work
Quick apply
People Change & Organisational Manager
The Scout Association —Gilwell Park
- £55,000 a year
- Full-time
- Data analysis skills
- Project management
- Human resources
Quick apply
5d
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Global HR Projects & Change Senior Manager
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Assistant Group Station Manager (SYS 2655)
Greater Anglia Recruitment —Harlow
- £51,000 - £54,000 a year
- Weekend availability
- Customer service
- Continuous improvement
- Recruiting
- Employee discount
2d
Service Improvement and Change Manager
Lewisham Council —London
- £60,633 - £62,742 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
10d
Senior Change Manager (Baseline)
Mace —London
- Full-time
- Hybrid work
- Continuous improvement
- Construction experience
Culture and Leisure Services Manager
Chelmsford City Council —Chelmsford
- £87,924 - £96,828 a year
- Full-time
- Hybrid work
- Leadership
2d
Head of Project Management
equator —London
- From £80,000 a year
- Employee assistance programme
- Gym membership
6d
Senior Business Change Manager
Public Sector Resourcing —London
- Full-time
- Hybrid work
- Travel
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Client Service and Change Manager, Assistant Vice President
State Street —London
- Full-time
- Organisational skills
- Business
- Communication skills
L&D Program & Transformation Senior Manager
Boston Consulting Group —London
- Full-time
- Bachelor's degree
- Agile
- Training & development
Project Manager (Client Fulfilment Change Team)- London
FDM Group —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
12d
HR and Recruitment Administrator
AutoProtect Group —Harlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Interim Operational Manager MHLT/MHUCC
Hertfordshire Partnership NHS Foundation Trust —St Albans
- £59,798 - £67,020 a year
- Full-time
- Continuous improvement
- Team management
9d

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Customer Service Manager

LBS Distribution Ltd
Hoddesdon

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year
3 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Internal department liaison
Complaint handling
Zendesk
Continuous improvement
Ticket management systems
Organisational skills
Customer interaction
Team motivation leadership
Communication skills

Full job description

Customer Service Manager
Salary: £32,000 - £40,000 per year
Hours: Monday – Friday, 8:45 am – 4:45 pm
Location: Hoddesdon, Hertfordshire

LBS Distribution, one of the UK’s leading B2B suppliers of watch parts to jewellers, shoe repairers and watchmakers, is looking for an experienced Customer Service Manager to lead our friendly team of four.

This is a hands-on role for someone who loves delivering exceptional customer service, developing a positive and motivated team, and making sure things get done accurately and efficiently.

The Role
You’ll be responsible for the day-to-day running of our Customer Service team, ensuring customers receive a fast, friendly and professional service across phone, email, live chat and our ticketing system.

You’ll lead from the front, supporting and developing the team while also getting involved with customer queries, taking orders and payments, resolving problems and handling escalations.

Customer Service works closely with every area of LBS, so you’ll build strong relationships with other departments to solve problems and ensure our customers receive a seamless experience.

What you'll be doing

Leading, supporting and motivating a Customer Service team of four.
Creating a positive, supportive and accountable team environment.
Managing customer enquiries across phone, email, live chat and ticketing software.
Taking and processing customer orders and payments.
Handling complaints and escalated queries through to resolution.
Monitoring workloads and open tickets to ensure nothing gets missed.
Working closely with other departments to resolve customer issues.
Developing the team’s customer service and product knowledge.
Maintaining exceptionally high standards of accuracy and attention to detail.
Identifying opportunities to improve our customer experience, systems and processes.

What we're looking for

Previous experience managing or supervising a customer service team.
Experience using customer service ticketing software, preferably Zendesk.
An amazing telephone manner and excellent written communication skills.
Exceptional attention to detail and a strong focus on accuracy.
A quick learner who can get to grips with a large product range and new systems.
Strong organisational skills and the ability to manage a varied workload.
A positive, proactive attitude with a willingness to get involved.
Someone who takes ownership and follows problems through to completion.
A supportive leader who can motivate people while maintaining high standards.

Continuous Improvement at LBS

At LBS, we believe in making small, consistent changes that add up to big results. As Customer Service Manager, you’ll play an important role in driving this mindset, keeping an open mind to new ways of working and helping the team improve the customer experience and work smarter every day.

What We Offer

LBS is a family business that has been established for over 30 years. We pride ourselves on providing exceptional customer service and creating long-lasting relationships with our customers. In return, we offer:

Competitive salary of £32,000 to £40,000, depending on experience
Company pension
Monday to Friday hours, no weekend or evening work
28 days holiday including bank holidays, increasing with length of service
Takeaway Fridays or team drinks, paid for by the business, once per month
1 paid volunteering day per year to support a charity of your choice
1 day paid leave for your birthday
Supportive, friendly working environment where your contribution is valued
Opportunities to progress as the business expands
External visits to other businesses to learn and apply best practice
The opportunity to make a real impact within a stable, growing business

If you’re passionate about great customer service, enjoy developing people and have the attention to detail needed to make sure things are done properly, we’d love to hear from you.

Please send us your CV and a covering note explaining why you would be a great fit for the role.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

change manager jobs in stanstead abbots, hrt

Customer Service Manager

Change Manager

Change Manager (Life Sciences) x3 - Contract roles

People Change & Organisational Manager

Senior PMO Manager

Global HR Projects & Change Senior Manager

Assistant Group Station Manager (SYS 2655)

Service Improvement and Change Manager

Senior Change Manager (Baseline)

Culture and Leisure Services Manager

Head of Project Management

Senior Business Change Manager

Contact Centre Operations Manager

Client Service and Change Manager, Assistant Vice President

L&D Program & Transformation Senior Manager

Project Manager (Client Fulfilment Change Team)- London

HR and Recruitment Administrator

Business Systems, Delivery & Change Manager

Manager, Customer Experience, SMB & Mid Market

Interim Operational Manager MHLT/MHUCC

I want to receive the latest job alerts for change manager in stanstead abbots, hrt

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