Customer success manager Work, Jobs in Stapleton, Shr (with Salaries)

Customer Success Manager
Keysight Technologies, Inc. —Telford
- Part-time
- Remote
- Microsoft Office
- Analysis skills
- Bachelor's degree
1d
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Manager
Sainsbury's —Telford
- From £32,700 a year
- Management
- Leadership
- Employee discount
Retail Assistant Manager
Ableworld UK Ltd —Shrewsbury
- From £25,250 a year
- Full-time
- Customer service
- Supervising experience
- Driving
- Store discount
- Annual leave
Quick apply
12d
Deputy Manager
Iceland —Oswestry
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Graduate Management Trainee - Telford / Shrewsbury / Oswestry
Enterprise Mobility —Shrewsbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Key Account Manager - Retail
DeterTech —Telford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Leadership
- Negotiation
Quick apply
Customer Service Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager X2 - UK North and South
Liquid Fleet —Wellington
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Employee discount
Quick apply
Graduate Sales Executive (Cardiff and Surrounding Areas)
VetPlus —Welshpool
- From £30,000 a year
- Sales
Sales - Supervisor
New Look —Shrewsbury
- Part-time
- Microsoft Word
- Communication skills
Gyms Duty Manager
JDGYMS —Shrewsbury
- Weekend availability
- Sales
- Employee discount
Quick apply
12d
Virtual Area Sales Manager - Distribution
Schneider Electric —Telford
- Full-time
- Remote
- Microsoft Outlook
- Sales
- English
- Annual leave
- Life insurance
11d
Business Development Manager - Construction (South)
DeterTech —Telford
- £45,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Business development
Quick apply
Account Manager
Prodrive —Newport
- Project management
- Communication skills
Retail Supervisor
Superdrug —Newtown
- £13.50 an hour
- Supervising experience
- Store discount
- Employee discount
Commercial Account Handler
Howden Group Holdings —Shrewsbury
- Full-time
- Hybrid work
- Employee discount
8d
Sales and Events Executive
Burhill Group Limited —Telford
- £27,800 a year
- Weekend availability
- Hospitality
- Sales
- Contracts
Retail Assistant Manager
Eric Lyons LTD —Codsall
- £28,300 - £32,500 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Telford
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Success Manager

Keysight Technologies, Inc. -
Telford

Apply Now

Job details

Part-time | Full-time
1 day ago

Qualifications

Microsoft Office
Analysis skills
Bachelor's degree
Communication skills
Negotiation

Full job description

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As a Customer Success Manager (CSM), you will play a crucial role in ensuring our customers achieve success with our products or services. You will be the primary point of contact for our customers, responsible for building strong relationships, understanding their needs, and guiding them towards maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth.

Responsibilities:

1. Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations.
2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our products or services to achieve their goals.
3. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential.
4. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams.
5. Retention and Expansion: Proactively monitor customer health metrics and intervene as needed to address any issues or concerns, with the aim of driving customer retention and identifying opportunities for upselling or cross-selling.
6. Customer Feedback and Insights: Gather, analyze, and report on customer feedback and usage data to inform product development, marketing strategies, and overall customer success initiatives.
7. Renewals and Contract Negotiations: Work closely with the sales team to ensure successful renewals, as well as to identify opportunities for contract expansion or additional sales.
8. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success.
9. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution.
10. Continuous Improvement: Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our customer success processes and strategies.
11. Conduct Business Reviews: hold regular review meetings with key customer stakeholders

Qualifications:

Bachelor’s degree or equivalent experience.
Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
Proficiency in Microsoft Office tools.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Passion for customer success and a genuine desire to help customers achieve their goals
Nice to have: Experience in test equipment, calibration and repair industry. Experience in electronics manufacturing or relatable industries will also be a plus

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Apply Now

Refine Your Search

customer success manager jobs in stapleton, shr

Customer Success Manager

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

Customer Experience Manager

Retail Assistant Manager

Deputy Manager

Graduate Management Trainee - Telford / Shrewsbury / Oswestry

Key Account Manager - Retail

Customer Service Manager - Oswestry

Business Development Manager X2 - UK North and South

Graduate Sales Executive (Cardiff and Surrounding Areas)

Sales - Supervisor

Gyms Duty Manager

Virtual Area Sales Manager - Distribution

Business Development Manager - Construction (South)

Account Manager

Retail Supervisor

Commercial Account Handler

Sales and Events Executive

Retail Assistant Manager

Business Development Manager (BDM) - Telford- Circa 41k Package - 53k OTE Uncapped

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