Brand manager Work, Jobs in Staverton, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Business Development & Marketing Manager
zia pizza Semington —Trowbridge
- £35,106.22 - £58,295.60 a year
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
3d
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
14d
Estate Agent
The Property Experts —Bath
- £8,400 a month
- Remote
Quick apply
Head of Brand
Pieminister —Bristol
- £75,000 - £85,000 a year
- Full-time
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Brand Manager
St Austell Brewery —Warmley
- £27,500 - £32,500 a year
- Full-time
- Budgeting
- Employee discount
Quick apply
Sales & Account Manager
Watson & Gabb —Bromham
- £34,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Sales
- Free parking
Quick apply
Regional Manager - South West
Jollyes Pets —Almondsbury
- £55,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance programme
5d
Mobile Sales Advisor
FlooringSuperstore.com —Bristol
- Up to £40,000 a year
- Weekend availability
- Sales
- CAD
- Customer service
- Free parking
- Store discount
Quick apply
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Customer Advisor
Boots —Trowbridge
- £13.02 - £15.10 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
4d
Senior Programme Manager
Dyson —Malmesbury
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Head of Sales
The Ramsbury Brewing and Distilling Company Ltd —Marlborough
- £47,500 - £52,500 a year
- Full-time
- CRM software
- Business development
- In-person
- Employee discount
- Sick pay
Quick apply
4d
Regional Account Manager
LKQ Corporation —Melksham
- Full-time
- Business development
- Team management
- Training & development
- Annual leave
- Employee assistance programme
4d
Store Manager - Frome
Poundstretcher —Frome
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
12d
Sales - Sales Advisor - UK
New Look —Chippenham
- Part-time
- Customer service
Brewery Regional Sales Manager
Hop Union Brewery —Brislington
- £28,000 - £32,000 a year
- Weekend availability
- Sales
- Business development
- Driving
- Employee discount
Quick apply
10d
Senior Business Development Manager - Gaming Partnerships
Teemill —Bristol
- Full-time
- Merchandising
- Business development
- Organisational skills
- Employee discount
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Digital Marketing Executive
Jane Clayton & Company Retail Ltd —Bristol
- Overtime
- Hybrid work
- Social media management
- Annual leave
- Flexitime
Quick apply

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Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Lean
Internal department liaison
Continuous improvement
Organisational skills
Project schedule tracking
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills
Supply chain customer service
Project progress tracking

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

brand manager jobs in staverton, wil

Snr Customer Care & Resolutions Specialist

Business Development & Marketing Manager

Customer Operations Manager

Estate Agent

Head of Brand

Assistant Brand Manager

Sales & Account Manager

Regional Manager - South West

Mobile Sales Advisor

Business Development Manager (Maritime)

Customer Advisor

Senior Programme Manager

Head of Sales

Regional Account Manager

Store Manager - Frome

Sales - Sales Advisor - UK

Brewery Regional Sales Manager

Senior Business Development Manager - Gaming Partnerships

Customer Experience Manager

Digital Marketing Executive

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