3rd line support Work, Jobs in Stepps, Nlk (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
13d
Delivery Support Coordinator
Gamma —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
13d
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply
9d
Project Support Officer
Improvement Service —Livingston
- £32,102 - £34,246 a year
- Full-time
- Hybrid work
- Annual leave
Gas Trainer/Assessor
Sureserve —Glasgow
- £40,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Sales Support Specialist
Pragma —Glasgow
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
9d
HR Co-ordinator
AGS Airports —Glasgow
- Full-time
- Computer literacy
- ERP systems
- English
- Free parking
- Employee assistance programme
2d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
13d
Assistant Customer Due Diligence - Mandarin Speaking
Bank of China —Glasgow
- Full-time
- Sales
- English
- Accounting
3d
Operations Infrastructure Engineer
William Grant & Sons —Cumbernauld
- Full-time
- Azure
- IT
- Employee assistance programme
10d
Trainee Solicitor (Life Impact)
Thompsons Scotland —Glasgow
- From £25,950 a year
- Full-time
- Travel
- Communication skills
Quick apply
1d
Electrician
Sanctuary Group —Glasgow
- £41,194 - £43,360 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Kilbryde Hospice - Cook (for In-Patient Unit & “Joe’s Bistro”, our in-house café)
South Lanarkshire —East Kilbride
- £26,325 a year
- Rotating shift
- Microsoft Office
- Hospice
- Café
- Annual leave
- Employee assistance programme
1d
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Cooking
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
LV Engineering Manager
M Group —Grangemouth
- Overtime
- Engineering
- Electrical Engineering
- Leadership
- Annual leave
- Employee assistance programme
Shared Services Operations Lead (Finance)
Aggreko —Glasgow
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Regional Engineering Manager
SunbeltRentals —Glasgow
- Management
- Leadership
- Communication skills
- Annual leave
Quick apply
7d
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
2d
Principal Security Architect
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Contracts
- Annual leave
- Flexible schedule
7d

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

13 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

3rd line support jobs in stepps, nlk

2nd Line Support Engineer

Delivery Support Coordinator

3rd Line Support Analyst

Project Support Officer

Gas Trainer/Assessor

Sales Support Specialist

HR Co-ordinator

Project Planner

Assistant Customer Due Diligence - Mandarin Speaking

Operations Infrastructure Engineer

Trainee Solicitor (Life Impact)

Electrician

Kilbryde Hospice - Cook (for In-Patient Unit & “Joe’s Bistro”, our in-house café)

Breakfast Chef

LV Engineering Manager

Shared Services Operations Lead (Finance)

Senior Group IT Business Support Partner

Regional Engineering Manager

Lead IT Security Engineer

Principal Security Architect

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