It support specialist Work, Jobs in Stevenage, Hrt (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
10d
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
9d
IT Support Officer
HTS (Property & Environment) Ltd —Harlow
- £34,141.30 - £35,443.97 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
2d
IT Support Team Leader
AccrueTek Consulting Limited —St Albans
- £26,000 - £30,000 a year
- 8 hour shift
- Azure
- Microsoft Outlook
- Software troubleshooting
- Free parking
- Annual leave
Quick apply
10d
IT First Line Support Assistant
ACO Technologies plc —Shefford
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1d
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
10d
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
11d
TechEx Operations Analyst (IT Support)
NBCUniversal —Bedford
- Full-time
- Azure
- Travel
- In-person
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
6d
Junior IT Support Analyst
LPL Construction Services —Bishop's Stortford
- £28,100 - £32,000 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
9d
ICT User Support Engineer
Bedfordshire Fire and Rescue Service —Cambourne
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Military
- Microsoft Office
- Free parking
- Flexitime
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
2d
1st Line Support Engineer
Avrion Networks —Potters Bar
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
2d
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Software troubleshooting
- Windows
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

it support specialist jobs in stevenage, hrt

IT Support Analyst – Client Services & Monitoring

IT Support Technician

IT Support Officer

IT Support Officer

IT Support Team Leader

IT First Line Support Assistant

LINUX LAMP Stack Systems Administrator

Technical Provisioning & Support Specialist

IT SUPPORT ASSISTANT

IT Build, Stock & Dispatch Technician

TechEx Operations Analyst (IT Support)

3rd Line Service Delivery Analyst

Junior IT Support Analyst

Senior IT Technical Support Analyst - fixed term contract

ICT User Support Engineer

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

1st Line Support Engineer

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

IT Technician

1st Line Service Desk Analyst

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