Complaints manager Work, Jobs in Stirling (with Salaries)

Customer Services Support (Self Invested Pensions)
XPS Pensions Group —Stirling
- Full-time
- Communication skills
- Time management
- Employee discount
- Referral programme
4d
Head of Quality, Safeguarding and Improvement
Aberlour Child Care Trust —Stirling
- £57,495 - £61,746 a year
- Annual leave
3d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Senior Customer Service Representative - Stirling
Convatec —Stirling
- Full-time
- CRM software
- Data analysis skills
- Analysis skills
14d
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Stakeholder Manager
BAM Nuttall —Glasgow
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Management
Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
13d
Service Manager
Mercedes Benz of Edinburgh —Newbridge
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
6d
Retail Senior Sales Assistant
Bayne's the Family Bakers —Stirling
- £13.42 an hour
- Part-time
- Serving
- Computer literacy
- Bakery
- Employee discount
HR & Patient Relations Manager
Logan practice —Wishaw
- £35,000 - £50,000 a year
- Part-time
- Microsoft Office
- Supervising experience
- Human resources
- Free parking
- Annual leave
Quick apply
13d
Locality Manager Children & Families
Right There —Glasgow
- £40,700 - £44,436 a year
- Team management
- Travel
- In-person
- Annual leave
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
11d
Assistant Officer - Investigation Services
HM Revenue and Customs —Gartcosh
- £28,016 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Work from home
10d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Hotel
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
Operations Manager
Freedom Bakery —Glasgow
- £35,000 - £40,000 a year
- Full-time
- Bakery
- Continuous improvement
- Team management
- Sick pay
Quick apply
12d
Team Manager - Onboarding Calculations
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Operational Leader
Infected Blood Compensation Authority —Glasgow
- £47,258 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
7d
Head of Complex Lending Products - Business Banking
Nationwide Building Society —Glasgow
- From £100,000 a year
- Full-time
- Banking
Case Reviewer (Glasgow)
OFGEM —Glasgow
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Customer Service Advisor Glasgow
HM Revenue and Customs —Glasgow
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home

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Customer Services Support (Self Invested Pensions)

XPS Pensions Group -
Stirling

Apply Now

Job details

Full-time
4 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Investment
Pension
Process improvement
Complaint handling
Communication skills
Time management

Full job description

Contractual hours

37.5

Basis

Full time

Job category/type

XPS Self Invested Pensions

Date posted

05/08/2026

Job reference

REQ003768

Customer Services Support (Self Invested Pensions)

Location: Stirling

Employment Type: Permanent, Full Time

Grade: Associate

Office Based

REQ003769

#LI-Onsite

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

XPS Self Invested Pensions is part of XPS Pensions Group. We manage relationship with thousands of clients and hundreds of professional financial advice firms. We are only as strong as the people we employ. Our team of specialist staff look after SIPP and SSAS client assets worth £2.5bn. Our emphasis on clients means we provide personal contacts. Our business thrives by employing people who are intelligent, seek learning daily, work independently as well as part of a team, and who feel rewarded by delivering an excellent human-to-human service to clients and their advisers.

Key Responsibilities:

To provide an excellent customer service to all our clients
To assist SIP consultants with administration duties for their portfolios focusing on:
- Prepare and issuing all annual valuations and Illustrations.
- Reviewing and updating contract notes, investment updates and tax vouchers.
- Paying property insurance and property manager invoices.
- Administration for new SIPPs being set up.
- Demonstrating ownership over all queries and issues raised.
- Awareness of fee management principles.
- Actively updating SSASMAN or Swift plus all relevant databases.
- Ensuring department processes are followed at all times.
Assist with incoming/outgoing mail to cover Office Manager time off.
Participate in any Department project work and ad-hoc tasks when required.
Ownership of self-assessment return including reviewing and gathering any data required for submission of this.
Ensure the quality of your work is of a very high standard and meets department standards.
Adhering to portfolio management principles and professional writing standards at all times.
Have knowledge of all types of Self Investment, Member Benefits including Transfers, Retirements, Deaths, Divorce, Protection, Lifetime and Annual Allowance.
Work with your manager and as part of a team to achieve targets and respond to department needs.
Checking work for fellow colleagues as and when required as well as recognising good work.
Participate in monthly risk audit of support work.
Provide cover for SIP Finance Team as and when required.
Take ownership of the GEQ Audit rework for the support team - delegating rework to the relevant consultant and highlighting any training/risk issues to your Team Manager.
Proactively suggest improvements to the departments work processes, aiming to improve efficiency.
Have knowledge of complaints process and be able to overcome clients objections and deal with difficult situations.

Your Profile:

Essential:

Organised methodical & logical approach to Portfolio Management and Problem Solving.
Ability to apply a common-sense approach to situations.
Good time management skills.
A positive, can-do attitude and takes pride in work.
Ability to work effectively as part of a team.
Must have excellent communication skills (oral and written).

Desirable:

Good standard of education.
Experience administering pension schemes.
Ability to work on own initiative.
Ability to see the ‘bigger picture’.

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications via Apply Now option or contact [email protected] for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunities Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

complaints manager jobs in stirling

Customer Services Support (Self Invested Pensions)

Head of Quality, Safeguarding and Improvement

Investigations Manager

Senior Customer Service Representative - Stirling

Customer Service Team Manager

Stakeholder Manager

Mobile Contract Manager - Soft Services

Service Manager

Retail Senior Sales Assistant

HR & Patient Relations Manager

Locality Manager Children & Families

Service Manager

Assistant Officer - Investigation Services

Guest Services Manager

Operations Manager

Team Manager - Onboarding Calculations

Operational Leader

Head of Complex Lending Products - Business Banking

Case Reviewer (Glasgow)

Customer Service Advisor Glasgow

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